The light in the entry way of our room was a bit dim and flickered. There were no USB outlets to charge our device (we forgot our standard charger plug). We had four people in our room but only towels for three. I didn’t report any of this to management as it wasn’t that that bothersome.

We checked in a bit late, but reception was friendly and efficient. Our room was very spacious and had a kitchenette. The beds were comfortable and there were a variety of pillows. We all slept very well! There is machine in the lobby that makes a variety of coffees, complimentary, all day. Breakfast was located just off the lobby. It was clean, tasteful and roomy. There were substantial breakfast offerings like scrambled eggs, potatoes, biscuits and gravy, sausage patties, cereal, waffles, fruit etc. Everything was served at the proper temperature and was tasty. The pool and hot tub area were clean and comfortable and provided towels. There is also a nice workout room, but we didn’t get a chance to use it. We really enjoyed this hotel and would definitely stay here again when in the area.

Stayed in August 2024

Pool needed to be open longer.

It had cold A/C.

Stayed in August 2024

Room was nice.. Beds were comfortable. TV was large ..Breakfast was good.. Staff was friendly

Stayed in July 2024

It was damp as they had just shampooed carpets. Too humid for a job like that in summer- better in the fall.

Stayed in July 2024

The dresser with the T V., the drawers kept coming open. My daughter and I didn't use it, I guess it was not level. I kept shutting them they kept opening.

Staff were very helpful and friendly. Location was great.

Stayed in July 2024

The bathroom was in need of some updating—door was banged up and shower/tub tiling looked worn—but water pressure in shower was great.

Conveniently located off the highway. Free breakfast.

Stayed in July 2024

Nothing

Great location to downtown

Stayed in June 2024

Our room had a musty smell and the AC was extremely loud, as if it needed a tune up.

Loved the location. Close to WMU. Breakfast was good .

Stayed in June 2024

The room could have smelled fresh

I liked the set up of our room and breakfast.

Stayed in June 2024

Sheets, pillows and blanket for the sleeper sofa and extra towels

Stayed in June 2024

Room temperature wall box

Location

Stayed in June 2024

Had one bad experience with staff member, Lou from the kitchen who was not very understanding about using the toaster an hour before breakfast time due to me having to leave early to run the Kalamazoo marathon. Very rude and unpleasant.

First time in Kalamazoo, decent location to downtown, has a nice pool and hot tub for the kids.

Stayed in May 2024

The elevator seemed like it needed servicing.

The room was clean, the staff was very friendly and accommodating.

Stayed in May 2024

A little out dated but not bad.

Very nice staff! Good coffee, friendly people!

Stayed in May 2024

Light came in all around the door. So even if you put towels on the floor it doesn’t help. There was no blackout curtain. The air conditioning unit in the room was extremely loud. No breakfast until after 7.

Easy check in. The coffee station is nice.

Stayed in April 2024

The kids got in pool and it must had too much chlorine in it, their eyes were burning and you could smell it, hot tub had bubbles as if it was a cleaner in there and was brown stuff on top the suds… maybe should’ve been warned if had just been cleaned or cleaner in it. More towels could’ve been available

Had the pool and hot tub, pricing of room Room size

Stayed in March 2024

You could smell the pool chemicals throughout the building. In my room, there was a used coffee pod in the coffee maker. The bathroom faucet was pretty dirty. The shower had cracked tiles and the caulk was discolored. There was poop in the toilet when I first used it.

Overall it seemed decent.

Stayed in March 2024

After the first night I was the the hot tub broke

I liked the room size and the spa

Stayed in March 2024

Shower/tub was very slippery. I would recommend some anti-slip strips be put in, to avoid someone falling.

Room was spacious, clean, well prepared. Breakfast was very good, staff was exceptional, and whirlpool/pool well maintained.

Stayed in March 2024

The pool area was small.... But there was a hot tub.

The rooms were really large and comfortable and didn't feel smashed. We got the room for my 15-year-old's birthday party and it fit him and several of his friends without feeling like we were on top of each other

Stayed in February 2024

The smell of the pool right when you walk in.

The check in lady was so kind, sweet funny and very personable!!! She made checking in easy and painless and then explained where our room was and answered all questions!

Stayed in March 2024

Room was very nice and quiet. Breakfast was very good too.

Stayed in March 2024

The only thing we didn't like is that the pool was freezing and the hot tub always had black stuff floating on top of the foam. I know a spa is supposed to have some bubbles but this was very foamy and didn't go away when the jets were off. The chlorine fumes were so strong that it burned our eyes. I wish they would clean the hot tub and pool better instead of just throwing more chlorine in it.

We had a wonderful stay. The staff was great and the hotel was very clean. It was nice to be able to take my service dog with me as well. The breakfast was amazing. We loved that it wasn't just a little continental breakfast, but an actual full breakfast with eggs, sausage, biscuits and gravy, waffles fruit and so much more. We will definitely be staying there again. Thank you for a great experience.

Stayed in March 2024

My room could have been cleaner. The carpet needed better vacuuming. The counter around the stove burners and sink was gritty and definitely needed a serious cleaning.

Breakfast was good but lacked sugar free syrup. The location was right next door to our forum at the delta marriott conference center. I got a suite for the same price as as our special rate at the Delta Marriott. .

Stayed in February 2024