2575 South 11th Street, Kalamazoo, MI 49009, United States
#12 of 32 hotels in Kalamazoo
Guests' ChoiceBased on 439 hotel reviews
7.4Cleanliness
7.8
Comfort
7.9
Location
8.5
Facilities
7.6
Staff
8.3
Value for money
7.7
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End of dialog contentReviewed: 12 June 2024
Patricia
United StatesOur room had a musty smell and the AC was extremely loud, as if it needed a tune up.
Loved the location. Close to WMU. Breakfast was good .
Stayed in June 2024
Reviewed: 12 June 2024
Kristina
United StatesThe room could have smelled fresh
I liked the set up of our room and breakfast.
Stayed in June 2024
Reviewed: 10 June 2024
Richard
United StatesSheets, pillows and blanket for the sleeper sofa and extra towels
Stayed in June 2024
Reviewed: 6 June 2024
Cynthia
United StatesRoom temperature wall box
Location
Stayed in June 2024
Reviewed: 6 May 2024
Elizabeth
United StatesHad one bad experience with staff member, Lou from the kitchen who was not very understanding about using the toaster an hour before breakfast time due to me having to leave early to run the Kalamazoo marathon. Very rude and unpleasant.
First time in Kalamazoo, decent location to downtown, has a nice pool and hot tub for the kids.
Stayed in May 2024
Reviewed: 6 May 2024
Arielle
United StatesA little out dated but not bad.
Very nice staff! Good coffee, friendly people!
Stayed in May 2024
Reviewed: 8 April 2024
Freeman
United StatesLight came in all around the door. So even if you put towels on the floor it doesn’t help. There was no blackout curtain. The air conditioning unit in the room was extremely loud. No breakfast until after 7.
Easy check in. The coffee station is nice.
Stayed in April 2024
Reviewed: 31 March 2024
Rasheeda
United StatesThe kids got in pool and it must had too much chlorine in it, their eyes were burning and you could smell it, hot tub had bubbles as if it was a cleaner in there and was brown stuff on top the suds… maybe should’ve been warned if had just been cleaned or cleaner in it. More towels could’ve been available
Had the pool and hot tub, pricing of room Room size
Stayed in March 2024
Reviewed: 23 March 2024
Joette
United StatesYou could smell the pool chemicals throughout the building. In my room, there was a used coffee pod in the coffee maker. The bathroom faucet was pretty dirty. The shower had cracked tiles and the caulk was discolored. There was poop in the toilet when I first used it.
Overall it seemed decent.
Stayed in March 2024
Reviewed: 23 March 2024
Jennifer
United StatesAfter the first night I was the the hot tub broke
I liked the room size and the spa
Stayed in March 2024
Reviewed: 17 March 2024
Alicia
United StatesThe pool area was small.... But there was a hot tub.
The rooms were really large and comfortable and didn't feel smashed. We got the room for my 15-year-old's birthday party and it fit him and several of his friends without feeling like we were on top of each other
Stayed in February 2024
Reviewed: 6 March 2024
Samantha
United StatesThe smell of the pool right when you walk in.
The check in lady was so kind, sweet funny and very personable!!! She made checking in easy and painless and then explained where our room was and answered all questions!
Stayed in March 2024
Reviewed: 5 March 2024
Desiree
United StatesThe only thing we didn't like is that the pool was freezing and the hot tub always had black stuff floating on top of the foam. I know a spa is supposed to have some bubbles but this was very foamy and didn't go away when the jets were off. The chlorine fumes were so strong that it burned our eyes. I wish they would clean the hot tub and pool better instead of just throwing more chlorine in it.
We had a wonderful stay. The staff was great and the hotel was very clean. It was nice to be able to take my service dog with me as well. The breakfast was amazing. We loved that it wasn't just a little continental breakfast, but an actual full breakfast with eggs, sausage, biscuits and gravy, waffles fruit and so much more. We will definitely be staying there again. Thank you for a great experience.
Stayed in March 2024
Reviewed: 26 February 2024
David
United StatesMy room could have been cleaner. The carpet needed better vacuuming. The counter around the stove burners and sink was gritty and definitely needed a serious cleaning.
Breakfast was good but lacked sugar free syrup. The location was right next door to our forum at the delta marriott conference center. I got a suite for the same price as as our special rate at the Delta Marriott. .
Stayed in February 2024
Reviewed: 22 February 2024
Catherine
United StatesI had a gift certificate to use and the front staff didn't know how to ring up the gift card . I had to pay by credit card . This was ver upsetting !
It was fairly clean reasonably priced for what we needed it for - just sleep
Stayed in January 2024
Reviewed: 9 February 2024
Jessica
United StatesUpon entering my room an odor came from the restroom that smelled spoiled/ musty. They changed my room but in the other room, I was not comfortable at all since the mattress was worn. From the pictures, I posted there were no blackout curtains to shut out the building light. I talked to 2nd shift and she never got back to me.
That though there were some hiccups the manager was very professional and assisted with my concerns in a respectful manner. Also, the young male staff though it wasn't his job helped to assist quickly with sanitation to the hotel room bathroom upon my arrival to the room. HANDS DOWN CUSTOMER SERVICE WAS AMAZING AT THE FRONT DESK on the 1st and 3rd shifts.
Stayed in February 2024
Reviewed: 29 January 2024
Nancy
United StatesThe first floor and elevator floors were wet because of kids from the pool. REALLY wet. The staff put up a sign but didn’t mop. Slippery.
Location was great.
Stayed in January 2024
Reviewed: 25 January 2024
Rebecca
United StatesWe decided to stay last minute so we looked online at prices and chose this one. When we drove there and went to book the room the front desk lady said it was $45 more than it did online. We asked if they world price match she said no. So we went to the parking lot booked with a 3rd party and 5 minutes later we were able to check in. The pool towels were hard to get. They kept running out! We visited the pool three times and each time getting a towel was difficult. Lastly, on the morning of check out while showering i noticed the dirty cleaning rag hanging on the shower curtain rod. 🤮
Room was ok. A little worn but clean. Pool was nice as was the hot tub the location was easy to find and convenient. The front desk clerk was nice. Awesome hot chocolate and coffee station ready for use 24/7!
Stayed in December 2023
Reviewed: 1 January 2024
Bridgette
United StatesHad a smell in the hallway in the room. So I bought the ticket you're supposed to bat and stuff. Okay, you're a ticket. I don't know what to do.
The good hot breakfast.
Stayed in December 2023
Reviewed: 31 December 2023
Allyssa
United StatesHorrible beds and pillows, in a questionable neighborhood.
The hot tub and pool area were great.
Stayed in December 2023
Reviewed: 26 December 2023
Tanya
United StatesThe bathrooms are in dire need of fans. Excessive humidity is ruining the ceiling finishes and making using mirrors after a shower impossible fir a time.
Clean comfortable beds and rooms.
Stayed in December 2023
Reviewed: 28 November 2023
Jillian
United StatesRooms could use some updating and the mattress had stains.
Good location. Great breakfast. Friendly staff. Pool hours went until 10 pm which was nice.
Stayed in November 2023
Reviewed: 5 November 2023
Nadia
United StatesBeds here are a lil stiffer than we like so if you have people with back issues be sure to bring a mattress topper for extra support
Breakfast was stellar for being apart of your stay! Staff is friendly snd rooms were clean!!
Stayed in November 2023
Reviewed: 22 October 2023
Gary
United KingdomThe receptionist was very friendly . The room was nice. we were upgraded from a queen to a king sized bed. There were tea and coffee facilities to use at anytime.
Stayed in October 2023
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