11611 Northwest Freeway, Houston, TX 77092, United States of America
#183 of 427 hotels in Houston
Guests' ChoiceBased on 186 hotel reviews
7.8Cleanliness
8.3
Comfort
8.3
Location
8.1
Facilities
8.1
Staff
8.5
Value for money
8.2
Free Wifi
9.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 6, 2024
Valerie
United KingdomAll good
Spacious room very comfortable, great value. Easy access to freeway
Stayed in May 2024
Reviewed: March 19, 2024
Xiaohong
United States of AmericaThe sheets are old
Location and room service
Stayed in March 2024
Reviewed: March 2, 2024
Peter
United States of AmericaWarm breakfast, helpful staff
Stayed in December 2023
Reviewed: February 23, 2024
Brian
United States of AmericaFriendly front desk staff, the room met our basic needs for a Houston weekend.
Stayed in February 2024
Reviewed: February 19, 2024
Crystal
United States of AmericaThe location
The hotel was very clean and well managed. The room was very tidy and well kept as well as the bathroom. The hotel staff were very friendly and accommodating. I think the price we paid was more because of the location and not the shape of the hotel. I really wish we could find more hotels in these conditions and as clean as this one in areas a little more high end. The parking lot was very well lit so that eased the stress of the location just that much more. Would definitely recommend hotel but just be aware of the neighborhood.
Stayed in February 2024
Reviewed: February 4, 2024
Abelardo
United States of AmericaDistance from MDA
Clean
Stayed in January 2024
Reviewed: January 21, 2024
Ahmed
United Arab EmiratesService not bad just one person work in reception
Price
Stayed in January 2024
Reviewed: December 24, 2023
Cleysiun
United States of AmericaMore variety of food in the breakfast
The location. It's close to the downtown
Stayed in December 2023
Reviewed: November 7, 2023
Debracca
United States of AmericaHot water wasn’t working properly. I was told this information after I paid for the stay.
Great area and close by shopping centers.
Stayed in November 2023
Reviewed: October 16, 2023
Aundraya
United States of AmericaWater pressure and temperature for the shower were horrible but it worked.
Did the job.
Stayed in October 2023
Reviewed: August 21, 2023
Mario
United States of AmericaIt smelled alot like smoke the first day.
Staff was really polite and nice!
Stayed in August 2023
Reviewed: June 13, 2023
Ernest
United States of AmericaNot sure
Rates. Clean facilities. Breakfast
Stayed in June 2023
Reviewed: May 20, 2023
Melissa
United States of Americacouldnt' get in the pool due to windows broken and all the cold air coming in especially in a cold weather climate
Stayed in April 2023
Reviewed: April 30, 2023
Tes
United States of AmericaI enjoyed my time here, no complaints.
The room was clean, spacious, the bed was comfortable and the staff was very nice.
Stayed in April 2023
Reviewed: April 30, 2023
William
United States of AmericaI was charged more than I booked the room for and was told I couldn't make a wireless payment using Google Pay or Apple Pay.
The room was clean, staff was friendly.
Stayed in April 2023
Reviewed: April 23, 2023
Hazel
United States of AmericaBed was not that comfortable
location was near by to where I was scheduled to work at
Stayed in April 2023
Reviewed: April 20, 2023
Luis
United States of Americashower head not working!
breakfast
Stayed in April 2023
Reviewed: March 7, 2023
Tamia
United States of Americathe doors kept locking us out our room we had to change rooms a few times
great room size, great managing staff
Stayed in March 2023
Reviewed: September 27, 2021
Cynthia
United States of AmericaBetter consumer service.
I didn,t have breakfast. I liked the room , architecture.
Stayed in August 2021
Reviewed: September 12, 2021
Randy
United States of AmericaLocation was convienent
Stayed in September 2021
Reviewed: September 8, 2021
La'toya
United States of AmericaOnly thing I didn't like was the swimming pool was dirty looking .on the website it shows a jacuzzi tub in the room only to find out there wasn't🥴🥴
Everything
Stayed in September 2021
Reviewed: September 6, 2021
Jakevia
United States of AmericaThe breakfast was very limited
Stayed in September 2021
Reviewed: August 15, 2021
Tee225
United States of AmericaWish they had better breakfast but due to covid i understand. And found a small container of cheese under bed so room service missed it.
Lady that works over night seem very nice.
Stayed in August 2021
Reviewed: August 5, 2021
Sandoval
United States of AmericaThey wanted me to bring my used towels to get new towels, wasn't to happy about that.
Everything else was great! Rooms were so clean and staff were very friendly!
Stayed in July 2021
Beijing, China
Kefalos, Greece
Mumbai, India
Singapore, Singapore
Lyon, France
Santiago, Chile
Rome, Italy
Bohinj, Slovenia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content