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Reviews of Best Western Plus Marina Gateway Hotel 3 stars

800 Bay Marina Drive, National City, CA 91950, United States

#1 of 8 hotels in National City

Guests' Choice

Review score

Based on 707 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    8.7

  • Facilities

    8.9

  • Staff

    9.1

  • Value for money

    8.4

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 7 November 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Bath Tub - Disability Access/Communication Assistance
    • Stayed 1 night
    • Submitted via mobile

    The bathroom vent fan didn't work, and there was blackmold behind the shower head in the shower head cradle..

    The hallways and everything were clean..

    Stayed in November 2024

  • Reviewed: 22 October 2024

    10
    Came here after experiencing a horrible experience at another hotel, Best Western made up for our past experience that n
    • Leisure trip
    • Family with young children
    • King Room with Bath Tub - Disability Access/Communication Assistance
    • Stayed 3 nights
    • Submitted via mobile

    We enjoyed this hotel very much. My husband and I found our place to stay at when in San Diego.

    The workers were friendly, the place was very clean. Easy access to rooms. Quiet area. Rooms were the perfect size. Housekeeping was awesome.

    Stayed in October 2024

  • Reviewed: 21 October 2024

    10
    Great hotel with a great staff and a nice restaurant right next door.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Honestly, there was nothing I did not like about this hotel.

    The staff was absolutely awesome. Friendly and knowledgeable they helped me out with local amenities and the quickest routes to them. The hotel looks brand new and is extremely clean. As an airline pilot, I stay in a lot of hotels and this one rates tops. Having my own transportation for once I really liked the location. It was near enough to downtown and attractions but far enough to get away from the crowds when you're done with downtown.

    Stayed in October 2024

  • Reviewed: 19 October 2024

    8.0
    Good comfortable accommodation and nice staff
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Good facilities and comfortable room. Great public transport links a short walk from property.

    Stayed in October 2024

  • Reviewed: 19 October 2024

    8.0
    Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The room was not that clean

    Great services and location

    Stayed in October 2024

  • Reviewed: 17 October 2024

    10
    Great overnight hotel
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I was surprised how Well maintained and clean the property looks.

    Stayed in October 2024

  • Reviewed: 13 October 2024

    10
    Awesome Place 👌
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Cell phone reception was poor

    Great place to stay room was big and with the free breakfast at restaurant next door (Kimbels coastal eatery) excellent food , and free parking 😊 staff was friendly and very helpful ! Recommend highly !

    Stayed in October 2024

  • Reviewed: 7 October 2024

    10
    5 star hotel!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The fridge in the room didn’t get very cold. Either there’s a dial I couldn’t find that needs to be raised or maybe it’s slowly breaking down?

    The staff was very friendly and accommodated my request for a room close to the elevator. The hotel lobby smelled great, was very pretty and clean and the hot chocolate from the machine was really good! The pool is heated so you can enjoy it regardless of it being a cool day. The room was nice and comfy!

    Stayed in October 2024

  • Reviewed: 1 October 2024

    8.0
    Its a great deal
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    That the hotel didn’t have breakfast

    It’s very well located

    Stayed in September 2024

  • Reviewed: 30 September 2024

    10
    Good amenities and value
    • With a pet
    • Business trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Fancy coffee machine needed to be fixed/refilled quite often

    Fancy coffee machine. Clean hallway. Clean room. Clean gym. Friendly staff. Lots of parking. Pet friendly.

    Stayed in September 2024

  • Reviewed: 28 September 2024

    10
    Lovely and beautiful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything! The pool and hot tub or jacuzzi is amazing and clean. The whole hotel and amenities perfect.

    Stayed in September 2024

  • Reviewed: 23 September 2024

    10
    Great place to stay
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Music from bar across the street. Wish they would have included some type of breakfast for the price.

    Very clean

    Stayed in September 2024

  • Reviewed: 29 August 2024

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Balcony - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    My family and I opted to stay another night and the staff was very accommodating with looking for a better price.

    Stayed in August 2024

  • Reviewed: 26 August 2024

    10
    Best stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No complaints

    Every single thing! I mostly enjoyed the cleanliness. The staff was helpful, friendly, accommodating and really looked like they enjoy their work. The hot tub worked so that was a plus for me, the pool was clean. The lobby was immaculate. There's all day coffee, the pillows are soft, the air conditioning worked great and I love that. We received a welcome bag when we checked in, the front desk from 8/23-8/25 were great. Being from out of town I had questions as the best beach to go etc and was given great advice. I felt very safe being there with my 2 teenagers. I loved our stay.

    Stayed in August 2024

  • Reviewed: 12 August 2024

    10
    It was good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It was comfortable and quiet

    Stayed in August 2024

  • Reviewed: 12 August 2024

    8.0
    It was a very nice hotel to stay at.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    One thing I didn’t like the pillows were very small. I also didn’t like the Main white cover on the bed was to rough.

    I liked that the room was on the first level.

    Stayed in August 2024

  • Reviewed: 4 August 2024

    8.0
    Great, comfortable visit.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We were not satisified with the cleanliness of the bathroom. The shower tub had stains/grime on it from and could use some bleach or vinegar to whiten and disinfect.

    Cleanliness of the beds and overall room. The staff was friendly and hospitable. The lobby area was clean and the amenities were abundant. I was Happy about having access to a free coffee machine (temp was too hot however) and snacks were given to us at check in which was nice! I was Happy overall.

    Stayed in August 2024

  • Reviewed: 1 August 2024

    8.0
    Great
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Night staff lady did not seem very friendly 🤷🏼‍♀️

    No breakfast at this location

    Stayed in July 2024

  • Reviewed: 29 July 2024

    9.0
    Clean, comfortable place to stay.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Roll-In Shower - Disability Access/Communication Assistance
    • Stayed 3 nights
    • Submitted via mobile

    No fan in the bathroom. There appeared to be an exhaust but we couldn’t hear a fan and the mirror fogged up with every shower. Not a big deal for us. Just worry that could eventually cause mold in the bathroom.

    The staff were very polite and helpful. The rooms were clean and the beds were comfortable. There is a coffee/hot chocolate machine in the lobby that the kids loved. And a hot or cold filtered water dispenser near the lobby restrooms that I appreciated since I bring my water bottle everywhere.

    Stayed in July 2024

  • Reviewed: 27 July 2024

    10
    Confortable and well located
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Something that I think is missing is the breakfast service included as in other BW, however the hotel is super well located, there are several food options nearby such as Dennis, Starbucks, In and Out and you can even walk there

    We stayed in a family room for 6 and it was on the first floor and we could go to our car using the back door of the room and we loved that. The staff were very friendly, they helped us with everything we needed.

    Stayed in July 2024

  • Reviewed: 26 July 2024

    8.0
    Comfortable, nice but could have been great.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Next to club with live music. Cleaning staff did not clean room or replenish coffee pods.

    Location close to my son’s home. All rooms indoor access. Noise reduction inside hotel.

    Stayed in June 2024

  • Reviewed: 23 July 2024

    10
    Everything was perfect! Clean, comfortable and convenient
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Great location, clean, lots of parking available and pet friendly

    Stayed in July 2024

  • Reviewed: 13 July 2024

    9.0
    Comfortable and clean
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    No breakfast/dining on site but there is a restaurant next door

    Very clean, good location, comfortable beds, pool was great and warm.

    Stayed in July 2024

  • Reviewed: 12 July 2024

    10
    Stay here every time we visit California
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    Very clean and pleasant place to stay. Near beach and restaurants

    Stayed in July 2024

Showing 1 – 25

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