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  5. Reviews of Best Western Plus Marina Gateway Hotel

Reviews of Best Western Plus Marina Gateway Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

800 Bay Marina Drive, National City, CA 91950, United States of America

#1 of 8 hotels in National City

Guests' Choice

Review Score

Based on 703 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    8.7

  • Facilities

    8.9

  • Staff

    9.1

  • Value for money

    8.4

  • Free Wifi

    8.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 23, 2024

    10
    Great place to stay
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Music from bar across the street. Wish they would have included some type of breakfast for the price.

    Very clean

    Stayed in September 2024

  • Reviewed: August 29, 2024

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Balcony - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    My family and I opted to stay another night and the staff was very accommodating with looking for a better price.

    Stayed in August 2024

  • Reviewed: August 26, 2024

    10
    Best stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No complaints

    Every single thing! I mostly enjoyed the cleanliness. The staff was helpful, friendly, accommodating and really looked like they enjoy their work. The hot tub worked so that was a plus for me, the pool was clean. The lobby was immaculate. There's all day coffee, the pillows are soft, the air conditioning worked great and I love that. We received a welcome bag when we checked in, the front desk from 8/23-8/25 were great. Being from out of town I had questions as the best beach to go etc and was given great advice. I felt very safe being there with my 2 teenagers. I loved our stay.

    Stayed in August 2024

  • Reviewed: August 12, 2024

    10
    It was good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    It was comfortable and quiet

    Stayed in August 2024

  • Reviewed: August 12, 2024

    8.0
    It was a very nice hotel to stay at.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    One thing I didn’t like the pillows were very small. I also didn’t like the Main white cover on the bed was to rough.

    I liked that the room was on the first level.

    Stayed in August 2024

  • Reviewed: August 4, 2024

    8.0
    Great, comfortable visit.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We were not satisified with the cleanliness of the bathroom. The shower tub had stains/grime on it from and could use some bleach or vinegar to whiten and disinfect.

    Cleanliness of the beds and overall room. The staff was friendly and hospitable. The lobby area was clean and the amenities were abundant. I was Happy about having access to a free coffee machine (temp was too hot however) and snacks were given to us at check in which was nice! I was Happy overall.

    Stayed in August 2024

  • Reviewed: August 1, 2024

    8.0
    Great
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Night staff lady did not seem very friendly 🤷🏼‍♀️

    No breakfast at this location

    Stayed in July 2024

  • Reviewed: July 29, 2024

    9.0
    Clean, comfortable place to stay.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Roll-In Shower - Disability Access/Communication Assistance
    • Stayed 3 nights
    • Submitted from a mobile device

    No fan in the bathroom. There appeared to be an exhaust but we couldn’t hear a fan and the mirror fogged up with every shower. Not a big deal for us. Just worry that could eventually cause mold in the bathroom.

    The staff were very polite and helpful. The rooms were clean and the beds were comfortable. There is a coffee/hot chocolate machine in the lobby that the kids loved. And a hot or cold filtered water dispenser near the lobby restrooms that I appreciated since I bring my water bottle everywhere.

    Stayed in July 2024

  • Reviewed: July 27, 2024

    10
    Confortable and well located
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Something that I think is missing is the breakfast service included as in other BW, however the hotel is super well located, there are several food options nearby such as Dennis, Starbucks, In and Out and you can even walk there

    We stayed in a family room for 6 and it was on the first floor and we could go to our car using the back door of the room and we loved that. The staff were very friendly, they helped us with everything we needed.

    Stayed in July 2024

  • Reviewed: July 26, 2024

    8.0
    Comfortable, nice but could have been great.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Next to club with live music. Cleaning staff did not clean room or replenish coffee pods.

    Location close to my son’s home. All rooms indoor access. Noise reduction inside hotel.

    Stayed in June 2024

  • Reviewed: July 23, 2024

    10
    Everything was perfect! Clean, comfortable and convenient
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Great location, clean, lots of parking available and pet friendly

    Stayed in July 2024

  • Reviewed: July 13, 2024

    9.0
    Comfortable and clean
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    No breakfast/dining on site but there is a restaurant next door

    Very clean, good location, comfortable beds, pool was great and warm.

    Stayed in July 2024

  • Reviewed: July 12, 2024

    10
    Stay here every time we visit California
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    Very clean and pleasant place to stay. Near beach and restaurants

    Stayed in July 2024

  • Reviewed: July 8, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Very loud music at restaurant the cross one

    Everything is very close

    Stayed in July 2024

  • Reviewed: July 7, 2024

    8.0
    Good experience good location
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    We did find 2 tiny spiders but nothing exaggerating. We couldn’t cast to the tv unlike other places we stayed.

    It was next to the freeway but quiet. It was very clean and conveniently there was a restaurant across the parking lot the drinks were good food was alright for a quick bite. The hotel was easy to check in we even checked in early which was great and we received a welcome bag with snacks and drinks which we loved it added a good touch that other hotels have never done. The hotel was quiet nobody running around in the morning when they were cleaning other rooms the staff was quiet we were able to sleep in unlike other hotels that we would hear people and staff in the hallway. I would stay again. We were also able to open the window to get fresh air and breeze from outside. Lots of parking.

    Stayed in July 2024

  • Reviewed: July 4, 2024

    10
    It was perfect
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I wouldn't change anything

    I like it was by the freeway.

    Stayed in July 2024

  • Reviewed: July 2, 2024

    9.0
    Wonderful
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 9 nights
    • Submitted from a mobile device

    The only problem was the restaurant they are associated with. Very small portions of food. Ordered fish tacos and there was one little sliver of fish in each one. Rice and beans came out of a can. The servers there really didn't like us being there. Luckily we only went there once. I recommend not getting their breakfast included package and eating at other great places in the area. Like Aunt Emma's pancakes.

    Great location. Clean, quiet. Great weather. Really surprised how quiet it was with train yard and restaurant/bar next to hotel. Had a great stay. The staff was friendly and helpful. Great place.

    Stayed in July 2024

  • Reviewed: June 30, 2024

    10
    For the most part, it was a very pleasant stay.
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    The place next to the hotel plays live music late at night, which can be a bit bothersome.

    Its clean, nice landscapes, and close to restaurants, shopping, etc.

    Stayed in June 2024

  • Reviewed: June 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Payed extra for breakfast and it was not available. Discount was offered for near by restaurant. Breakfast not included.

    It was comfortable and clean

    Stayed in May 2024

  • Reviewed: June 24, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Bath Tub - Disability Access/Communication Assistance
    • Stayed 1 night

    it wasnt a deal for us, but the restaurant next to the hotel had a live band playing, so maybe could be a problem to some people

    good location and rooms are pretty clean

    Stayed in May 2024

  • Reviewed: June 21, 2024

    10
    I had an amazing stay here. The area was fantastic and very clean.
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    I can't find anything negative to say about this property. It's absolutely worth the money. Nothing bad at all.

    I have nothing but positive things to say about this property. The cleanliness of the pool is consistently excellent, and the housekeepers do a fantastic job. I had a wonderful time during my stay. This is my second time booking with this hotel, and I look forward to booking again in the future. The staff members are exceptional, and the housekeeping team deserves to be recognized for their hard work. It's truly a fantastic experience.

    Stayed in June 2024

  • Reviewed: June 11, 2024

    10
    Staying at this property has always been relaxing and the go the extra mile ensuring our needs are met.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    None

    The property is always clean and inviting.

    Stayed in June 2024

  • Reviewed: June 9, 2024

    9.0
    Nice stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pillows need to be replaced.

    The hotel was very clean and all the staff members we encountered were friendly and helpful. We were upgraded to a room with a balcony. The slider door had a lock high enough out of a child’s reach. The walk to the tram station was quick and easy.

    Stayed in June 2024

  • Reviewed: June 4, 2024

    9.0
    Wonderful
    • Business trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The rooms were clean and comfortable. We didn't have any issues that required the assistance of staff but they were always polite. There's some noise a lot of the time but nothing too bad. This is a kid friendly hotel so... sounds of children don't really bother me. Coffee in lobby is awful but there's a kureg in the room, bring your own pods= problem solved.

    Stayed in June 2024

Showing 1 - 25

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