Nothing everything was exactly what I expected.

Well what can I say! Great hotel for not only the value but you have the beach on your doorstep! Loved our view and our room. The water bottles you get are amazing and so cute. If you’re having a beach day need to take full advantage of surf candy for your little bits. Staff didn’t really get involved because everything was perfect.

Stayed in September 2024

I paid my back for the bed, mattress is slanted and super soft, suffered severe backpain after 4-night stay. No glass for brushing teeth. Quite noisy even we were staying on 9th floor,

The oceanfront view is the only selling point of this hotel, and maybe the valet parking service, however it's kind of pricely.

Stayed in September 2024

Needs a small dining table in room. No kettle but you can ask for one. Pool area is lovely but the tiles around the pool area are the slipperiest I’ve ever encountered. I nearly fell several times and watched others do the same. Please put some kind of coating on them before there is a serious accident.

Very central to everything but away from the flashy built up end of Waikiki Beach. Opposite the ocean pool which was super handy . The restaurant here is the best we ate at during our time in Hawaii - we ate there many times. Rooms super comfortable, large and beds amazingly comfy.

Stayed in September 2024

There was nothing that we didn't like, but an improvement would to have a small couch to sit on in the evening.

The location was perfect we were able to walk where we needed. The staff were all really friendly and helpful. The fact that we could hire a car for the day there was an added bonus.

Stayed in September 2024

It was filthy. I realize it’s a very old hotel, but the cleaning has a lot to be desired.

The location is the best. The staff were amazing and did best they had to work with.

Stayed in September 2024

Queue for the lifts; plenty of lifts, but when you scan your card you are given a designated lift, which is all you can use. the Balcony was small and close to our neighbours. We found we could not use the TV, as it was saying it needed to be linked to our phone via a QR code, unfortunately we could not make it work. that said, i was not happy our only option was to link my phone to the device. even though we were high up, we found the road was very noisy with seriously loud supped up cars and motorbikes passing, also, there was a high level of Emergency vehicles passing with the sirens activated. the decor as you walk down the hall to our room was very clinically white and bland, such a shame compared to the lower reception floor, which was vibrant.

the room was clean with all facilities, including hairdryer, ironing and board. i especially liked the shampoo/conditioner/shower soap, really nice. tea/coffee facilities. paid for Beach view, however, be careful, as this does not mean front facing, in our case side facing, however, our view was great; facing West across the sea. room was pleasantly quiet at night with no disruption from neighbours.

Stayed in September 2024

Very dated , old building. Pool area needs to be updated. Tiles are very slippery

Great location, and beautiful beach views

Stayed in September 2024

It was dated and needs a renovation.

I liked being close to Diamond Head park. I liked being at the end of the hotel strip. I liked the view. The valet parking was very convenient.

Stayed in September 2024

Some things in the hotel and room had a little dated/worn appearance.

We loved the ocean front room and view. Convenience to Waikiki offerings.

Stayed in September 2024

That the employees were not that friendly when checking out and that they didn’t have a microwave to reheat food and the room was a little small

The location

Stayed in September 2024

Hard to navigate elevators at first, lots of traffic noise on oceanfront side. Hot time of year to visit so lack of air conditioning was tough in restaurant and pool area. Beach area was crowded and sidewalks were a bit crowded.

Location to Waikiki good, close to shops, nice and easy free rental of beach chairs and umbrellas

Stayed in September 2024

It’s getting a little dated and worn out. The reception staff could be more helpful and friendly, most of them spoke and looked like they did not want to be there.

Great location . Nice bar and restaurant with good food and friendly staff.

Stayed in September 2024

No microwave in room. Refrigerator wasn't very cold.

How close it was to the beach

Stayed in September 2024

Quite dated, which we expected but rooms and communal areas quite tired, especially for the price being paid.

Location was great. Bed very comfortable and our room had amazing views.

Stayed in August 2024

Still feels a little dated re hotel floors, carpets.

Location and a very comfortable bed !

Stayed in August 2024

We got partial ocean view instead of ocean view

Location, breakfast (food and the view), staff, room

Stayed in August 2024

We found Hawaii extremely expensive generally, Twin Fin too - but, it was good value compared to others

Service, pool area, no hassle, good room service

Stayed in August 2024

Location , good restaurant

Stayed in August 2024

I didn’t like the fact that I had to pay a “holding charge for collateral damage fee” of $250 as soon as I checked in late at night. First time in Hawaii and never had to pay this type of thing in other US states. The receptionist, Trinity, said that it would be refunded when I check out, but still no refund. On top of that I still owed another $49.54 despite paying for my room all in advance, apparently something to do with the ‘exchange rate’. I was tired and didn’t want to debate with Trinity and so that I could just check in I ended up paying $300. It kind of put a bit of a damper to the start of my holiday. I’m aware of the so called resort fees but from my understanding it was all included when I paid via Booking.com. I mentioned to Trinity that this charge was not mentioned when I booked my room, Trinity explained that this charge was because I was staying for two weeks. This needs to be mentioned by Twin Fin when booking via 3rd parties. I’m still waiting for a refund. Not happy and because of this, I’ll be staying at a different hotel when I next return to Oahu.

Great location.. less than two minutes walk to the beach. Honolulu Zoo around the corner great if you’re with a young family and aquarium further down the road. Decent swimming pool. Comfy waiting area on the ground floor. Lots of really good restaurants and bars nearby. 15 minutes walk to get to the famous malasadas at Leonard’s Bakery on Kapahulu, well worth it and you can walk off the calories! Friendly staff at the bell desk on ground floor that showed great Aloha and hospitality. Also if you’ve booked a day trip the pick up spot is literally in front of the hotel.

Stayed in August 2024

The property was in the perfect location and walking distance to shops, restaurants, and steps within the beach.

Stayed in August 2024

For being a 4 star, it lacked the 4 star amenities, such as the cost of breakfast at 50 USD per person including per kid, when you can go down the street to get a perfectly great breakfast for half the price. No room service for food, lack of drinks in bar fridge for optional cost, the need to use your own phone for movies when you want to relax at night. sliding glass doors need to be adjusted as they very stiff to open and can hear your neighbour as well trying to open the doors. At best this is a 3 star hotel.

location is excellent right across from the beach and various restaurants in the area.

Stayed in August 2024

Big well-run mid-range hotel on Waikīkī Beach. We had a twin room on a high floor with a lovely partial view and although the fit-out and hotel are not new, it's well maintained and clean, so had a very pleasant stay, food options all around on the street, the beach right across the road. Free filtered water stations in the hotel were a bonus. The pool isn't huge and lots of kids enjoying it, so left it to them as the beach is just across road with warm ocean water, and hotel provides beach towels etc. Plenty of sun-beds to sun-bake or read. Paid for one breakfast at the hotel, it was okay but so many other options close by. The busy staff were great, from reception to housekeeping dealing with a lot of guests in big busy hotel, so hats off to them, it would be a busy job and they do it with a smile.

Stayed in August 2024

The staff down at the valet didn’t know what floors the ice machines were on and newly checking you need to go up escalator not elevator because we don’t have a room key yet.

The location was amazing!

Stayed in August 2024

In the rooms it was literally a sheet for a duvet cover, so I found it very cold. I’m sure in the past they’ve had proper duvets. No ironing board just an iron. No spare pillows or blankets in the cupboards.

This is our third time here, and we stay purely for the location. You can’t beat the beach right across the road and it’s slightly quieter down that end.

Stayed in August 2024