Double beds are about 140 cm wide, which is too narrow 2 persons (but the matresses are comfortable). The building facade was renovated so the view was onto scaffold and construction net. There was no table and chair in the room despite room photos on the website. Windows cannot be opened, no fresh air could be let in. This hotel would be a 3 star hotel in Europe.

Very good location, very close to subway. Staff is friendly and helpful. The fastest hotel WI-FI I've ever experienced. Good housekeeping and cleanness is good.

Stayed in September 2024

We were 3 adult at the junior 2 Quinn. The room was great

Stayed in September 2024

The location of the hotel was ideal for our trip. The staff were friendly, very helpful & polite. The cafe and lounge area in the lobby was super.

Stayed in August 2024

The bathrooms were outdated but functional

Location and staff were both excellent

Stayed in September 2024

Rooms outdated and poorly maintained. Construction in the building and workmen on the rooms windows

Great location

Stayed in September 2024

Pillows too small and not comfortable. Lumpy. Also bed felt like going downhill higher at feet

Location stayed there in past

Stayed in September 2024

Arthouse is an absolute gem. Location! Kosher cafe! Incredibly sweet, responsive, and helpful staff! I would stay here again in a heartbeat. What a pleasure to enjoy such excellent, attentive service and in a very comely hotel.

Stayed in August 2024

Small rooms. Now place in remount but I guess that will end soon.

Good location. Clean.

Stayed in August 2024

The bathroom needed more hooks for towels

The beds were comfortable.

Stayed in August 2024

I want wild about the shampoo and conditioner. Ill bring my own next time.

Great staff and location!

Stayed in August 2024

BEWARE-The parking charge was $356 for 2 nights!!! The website AND staff stated $75/night with up charge for oversized vehicles. Never would I have guessed up charge would be $178. More than double! And they still parked my vehicle in a regular spot as I saw when I had to remove my bike rack!!!!

Clean, centrally located

Stayed in July 2024

Confusion and lots of conversations between my private booking and the organisational booking

Friendly staff

Stayed in July 2024

Scaffolding outside window obstructed view

Good size room for new York.

Stayed in August 2024

Duty manager was bossy - unable to explain hidden taxes. Paid extra for a room upgrade but charges didn't reflect an upgrade as the room was very small - may have got a bigger bed but this meant less floor space and nowhere to sit other than on the bed. Did say there was a work desk in the room but it wasn't there. Unable to regulate the bathroom hot/cold water.

Friendly staff at check in/check out. Great coffee and pastries for breakfast. Nice to relax at either the bar or the TV/lounge room at the end of a hot day. Housekeeping staff were lovely.

Stayed in August 2024

I’m a neighborhood local and have stayed here before throughout its transitions. I am having apartment renovations and checked in last night. The lobby has become very tacky (used to be beautiful before it became Arthouse). The terrible bright blue LED lights around the bar look trashy especially because not only were they blue, but they were sagging. The reggaeton and hip hop in the lobby were down market. And the staff chilling out and laughing loudly wasn’t great. I feel rude saying that because everyone should love where they work and enjoy, but there was a group of employees huddled by the elevators laughing really loud, I don’t mind too much, but the clients, family and friends I would want to stay near me would not be comfortable or impressed.

Location was great. Room was clean and updated.

Stayed in August 2024

Rooms are small and a bit outdated. Also, venting noise comes from the street all day so something to factor in if you’re bothered with it.

We liked the location the most. The hotel is located in Upper West which is a great neighborhood. The proxy of the hotel has variety of cafes and restaurants; and also very close to subway and Central Park. The additional good parts were cleanliness and the comfort.

Stayed in August 2024

We are in New York - people seem to be matter of fact and show little empathy (even if they don't mean to be unfriendly) - this was true of the reception also. In contrast, the room maids were full of smiles and helpful. The breakfast was pastry and coffee, and for a European, the croissant etc were pretty uninteresting. However, it is a handy option and better than looking for breakfast restaurants which provide super-sized portions of everything and are expensive!

Compared to many hotels in NYC the rooms were larger than normal (still small of course), and like most NY hotels the AC was noisy but necessary. The "Hangout" areas for breakfast and a cold beer after sightseeing were very nice. Best of all was access to #1 line subway running North to South in Manhattan. So navigating by "Street" level and walking East West is a good way to get places and still see things by walking. Definitely a hotel to return to.

Stayed in August 2024

The only thing I didn't like was that it was under renovation and so I couldn't enjoy the view from my room and I was afraid to leave the window open.

comfortable, great location, good staff and I loved the bar! I had to leave early and they were super helpful with my refund. I have already recommended it to family and friends

Stayed in August 2024

Nothing, really..

Excellent, quiet location. Nice, clean room for 4 people, friendly staff.

Stayed in August 2024

Matress a bit too soft for me

The location, nice sized rooms and bathroom (deluxe double suite), clean, friendly staff

Stayed in August 2024

Loved the room, the location, the library.

Stayed in July 2024

one room was very small, the coffee shop / cocktail bar does not offer coffee through the day

location, the lounge area, the upgrade to the terrace room, the deluxe room with a view…

Stayed in July 2024

The location was great. The staff was super friendly, the downstairs space and garden were lovely, and the breakfast was very good.

Stayed in July 2024

There is no terrace available as shown on the photos

Excellent rooms with good space

Stayed in August 2024