Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. New York State hotel reviews
  4. New York hotel reviews
  5. Reviews of Arthouse Hotel

Reviews of Arthouse Hotel 4 stars

2178 Broadway, Upper West Side, New York, NY 10024, United States

#265 of 411 hotels in New York

Guests' Choice

Review score

Based on 1478 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    9.1

  • Facilities

    7.9

  • Staff

    8.4

  • Value for money

    7.3

  • Free WiFi

    8.1

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 19 June 2024

    9.0
    It was a great stay & I would love go back. Everyone was attentive & pride of ownership was definitely reflected
    • Leisure trip
    • Couple
    • Broadway View Deluxe King
    • Stayed 3 nights
    • Submitted via mobile

    Would have liked to see a 3pm check in &12pm check out. I was offered an early check In but they wanted to charge me $50. I had also asked for a mini fridge. I did not get it, which was ok, but I don’t know if they forgot about it or just didn’t have it available because they never said anything about it. The noise between rooms was pretty bad but we were in a corner room so we’re spared from a lot of the noise.

    Staff was great. Very nice and attentive. Very close to Starbucks & Dunkin for early morning coffee. Walking distance to almost everything. We had the broadway view room and it did not disappoint. Everything was spotless when we walked into our room and the pillows & bed were very comfortable. The closet was spacious & there were shelves in the closet & In The bathroom to help put our stuff away. It also had 2 very nice sitting areas and outside tables as well. Patti’s had good morning pastries.

    Stayed in June 2024

  • Reviewed: 19 June 2024

    8.0
    Location is great
    • Leisure trip
    • Solo traveller
    • Superior Queen
    • Stayed 2 nights
    • Submitted via mobile

    Room was a bit small ,

    Location , lobby and coffee shop

    Stayed in June 2024

  • Reviewed: 18 June 2024

    9.0
    We LOVED the Art house Hotel and would 100% stay there again.
    • Leisure trip
    • Couple
    • Broadway View Deluxe King
    • Stayed 5 nights

    We found a hair in the bath tub. We had no idea how to access the wi-fi, that info should be available in the room somewhere. The previous occupants left a purse in the room, which should have been easily found by housekeeping.

    We were amazed by the size of our room and loved the view of Broadway. The location was an A+, lots of things to do within walking distance and easy access to the subway.

    Stayed in June 2024

  • Reviewed: 16 June 2024

    7.0
    Nice hotel in excellent location
    • Leisure trip
    • Family with young children
    • Junior Suite Two Queens
    • Stayed 5 nights
    • Submitted via mobile

    The hotels “resort” charge is a joke and feels like a slick way to get more money from guests for things that should be included (internet, coffee/tea in room, water bottles).

    Nice hotel especially lobby and bar area. Room was spacious but was dark and window faced a wall. Room had no fridge (though got one after asking for one). Great bathroom and shower.

    Stayed in May 2024

  • Reviewed: 14 June 2024

    8.0
    Great location, room space, and bed; convenient lobby bar; avoid the room in front of the elevator.
    • Leisure trip
    • Couple
    • Superior Queen
    • Stayed 5 nights

    Our room was directly in front of the elevator door, which made it a bit noisy. We could hear whenever someone arrived on our floor late at night. Also, the curtain didn't cover the window completely making the room a bit lighter than I'd like in the morning (but not too bad). Neither of them was a big deal.

    The location is great: close to subway stations, a short walk from Central Park, and overall a very nice neighborhood. We got an upgrade upon arrival to a king bed, which was nice. They have a bar in the lobby that offers drinks and sometimes live music (low volume, ending early, and doesn't get in the way of your sleep). The bar becomes a mini coffee shop in the morning to sell bagels, croissants, and other pastries. There are plenty of other coffee shops around if you want diversity. They also offer a work room with computers available, wifi, and tables.

    Stayed in June 2024

  • Reviewed: 11 June 2024

    9.0
    We frequently visit our son and family nearby. We find the Arthouse very convenient,comfortable
    • Leisure trip
    • Couple
    • Broadway View Deluxe King
    • Stayed 3 nights

    Some rooms are beautifully outfitted and renovated. Consistency in room quality would be a suggested goal as we have in the past experienced some less than ideal accommodations. This time we were relocated due to a broken window blind which covered the large front window with exposure to a busy street and many opposing windows. The staff and manager were very receptive and we were very happy with the room change.

    we were relocated to a lovely room due to a problem with a blind in the first room. The beds are always extremely comfortable and the location is wonderful. Great seating outside and Patis has good coffee and light fare.

    Stayed in June 2024

  • Reviewed: 11 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Queen
    • Stayed 7 nights
    • Submitted via mobile

    Bathroom; Room

    Very gentle reception personnel; Position; King size bed

    Stayed in June 2024

  • Reviewed: 10 June 2024

    8.0
    One of the best hotels in NYC
    • Leisure trip
    • People with friends
    • Junior Suite Two Queens
    • Stayed 5 nights
    • Submitted via mobile

    The wifi connection

    The service, the staff and location and neibourhood

    Stayed in June 2024

  • Reviewed: 9 June 2024

    9.0
    Reunion with the West Side
    • Business trip
    • Family with young children
    • Broadway View Deluxe King
    • Stayed 1 night
    • Submitted via mobile

    NA

    Location was perfect. Staff was pleasant.

    Stayed in June 2024

  • Reviewed: 8 June 2024

    7.0
    It was good overall.
    • Business trip
    • Solo traveller
    • Superior Queen
    • Stayed 3 nights
    • Submitted via mobile

    There was a lot of noise from other rooms and the hallway

    The location

    Stayed in June 2024

  • Reviewed: 7 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 7 nights

    bed much too high

    Location was good, staff were pleasant and helpful

    Stayed in June 2024

  • Reviewed: 4 June 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Junior Suite Two Queens
    • Stayed 3 nights

    That they took the entire price on day one plus the $500+. Didn’t like facing a brick wall with almost no ability to see outside.

    Bed was extremely comfortable, room was quiet. Big issues were we faced a brick wall and saw no sky, street or other building. Also, they took the price of the entire stay on my card the first day PLUS $500+ extra for “incidentals”.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    8.0
    Great, well located city hotel with a nice buzz. Our first choice in NY.
    • Leisure trip
    • Couple
    • Broadway View Deluxe King
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast food/drinks offering is fine but a bit limited. The seating in the bar/cafe/reception can get somewhat tight since a lot of outside patrons seem to use it as a work area. Decor is looking a bit tired.

    Has a nice buzz. It’s well located for anyone who wants access to the #1 subway line but not noisy. Very nice staff who were helpful/flexible on our check in and check out times and we were upgraded - admittedly it was our fourth visit over 25+ days. The door and porter team were also great. The guest helpline worked well and we got instant help.

    Stayed in May 2024

  • Reviewed: 30 May 2024

    7.0
    Great lobby! Need to update rooms to match.
    • Leisure trip
    • Couple
    • Superior Queen
    • Stayed 1 night

    The rooms did not match the awesomeness of the lobby. Bed was too soft, everything looked a little dated.

    The downstairs lobby and bar area is fabulous! Loved the salsa band friday night.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Clean and simple with a touch of class

    Stayed in May 2024

  • Reviewed: 23 May 2024

    7.0
    It was fine
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    however the room needs a dressing table with plug and mirror accessible as these were in different areas. It also would benefit immensely from a fridge. Despite paying for the king room upfront on booking and only needing to pay the upgrade on arrival I was still charged for the entire booking. They tell me it will be refunded so will wait and see

    We upgraded having booked and paid for a king room so decided to treat ourselves to studio apartment. We have balcony and the outside space was brilliant however the room needs a dressing table with plug and mirror accessible as these were in different areas. It also would benefit immensely from a fridge.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    7.0
    Just fine. Nothing amazing to report, but its a good location
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 3 nights

    my shower wasn't great - one day i had to run it for 10 minutes before it was hot enough to get in. Not fun when its cold and rainy outside

    location was great

    Stayed in May 2024

  • Reviewed: 18 May 2024

    8.0
    A pleasant stay at the Arthouse New York which is ideally located.
    • Business trip
    • Solo traveller
    • Broadway View Deluxe King
    • Stayed 3 nights
    • Submitted via mobile

    The loud noise from the air condition unit!

    Location was really good. Staff friendly and the room was huge with trendy design

    Stayed in May 2024

  • Reviewed: 18 May 2024

    8.0
    Perfect location.
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 2 nights

    Would have liked a comfortable chair for sitting by the window-there was enough space for this, but only a rolling chair for the desk, and the bed was too high for comfortable sitting.

    Spacious room, comfortable bed, Broadway view. Exceptional location. Cafe/lobby/library inviting.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    8.0
    NIce uptown stay
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights

    better hair dryer

    Nice neighborhood, super confort bed and nice profesional cleaning ladies

    Stayed in May 2024

  • Reviewed: 10 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double Double
    • Stayed 7 nights
    • Submitted via mobile

    The room was very small for a family of 4

    Good location, friendly staff

    Stayed in May 2024

  • Reviewed: 9 May 2024

    9.0
    recommended place
    • Leisure trip
    • Solo traveller
    • Broadway View Deluxe King
    • Stayed 3 nights

    nothing really to add here

    good location, friendly staff, nice bar .. all very convenient

    Stayed in May 2024

  • Reviewed: 7 May 2024

    7.0
    Great
    • Leisure trip
    • Couple
    • Penthouse Suite
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in April 2024

  • Reviewed: 7 May 2024

    8.0
    Luxurious and amazing spot in NYC
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 9 nights

    Perhaps the size was a little small, but we were out all day, so it did not bother us.

    The hotel was in an amazing spot in NYC.

    Stayed in May 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties:

gogless