2178 Broadway, Upper West Side, New York, NY 10024, United States
#259 of 425 hotels in New York
Guests' ChoiceBased on 1600 hotel reviews
7.9Cleanliness
8.4
Comfort
8.5
Location
9.2
Facilities
8.0
Staff
8.4
Value for money
7.3
Free WiFi
8.1
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End of dialog contentReviewed: 23 September 2024
Balazs
HungaryDouble beds are about 140 cm wide, which is too narrow 2 persons (but the matresses are comfortable). The building facade was renovated so the view was onto scaffold and construction net. There was no table and chair in the room despite room photos on the website. Windows cannot be opened, no fresh air could be let in. This hotel would be a 3 star hotel in Europe.
Very good location, very close to subway. Staff is friendly and helpful. The fastest hotel WI-FI I've ever experienced. Good housekeeping and cleanness is good.
Stayed in September 2024
Reviewed: 22 September 2024
Alon
IsraelWe were 3 adult at the junior 2 Quinn. The room was great
Stayed in September 2024
Reviewed: 22 September 2024
Allison
United KingdomThe location of the hotel was ideal for our trip. The staff were friendly, very helpful & polite. The cafe and lounge area in the lobby was super.
Stayed in August 2024
Reviewed: 21 September 2024
Balzano
United StatesThe bathrooms were outdated but functional
Location and staff were both excellent
Stayed in September 2024
Reviewed: 17 September 2024
Yael
IsraelRooms outdated and poorly maintained. Construction in the building and workmen on the rooms windows
Great location
Stayed in September 2024
Reviewed: 4 September 2024
Ann
United StatesPillows too small and not comfortable. Lumpy. Also bed felt like going downhill higher at feet
Location stayed there in past
Stayed in September 2024
Reviewed: 1 September 2024
Kris
United StatesArthouse is an absolute gem. Location! Kosher cafe! Incredibly sweet, responsive, and helpful staff! I would stay here again in a heartbeat. What a pleasure to enjoy such excellent, attentive service and in a very comely hotel.
Stayed in August 2024
Reviewed: 30 August 2024
Ran
IsraelSmall rooms. Now place in remount but I guess that will end soon.
Good location. Clean.
Stayed in August 2024
Reviewed: 30 August 2024
Avery
US Virgin IslandsThe bathroom needed more hooks for towels
The beds were comfortable.
Stayed in August 2024
Reviewed: 28 August 2024
Carrie
United StatesI want wild about the shampoo and conditioner. Ill bring my own next time.
Great staff and location!
Stayed in August 2024
Reviewed: 26 August 2024
Scott
United StatesBEWARE-The parking charge was $356 for 2 nights!!! The website AND staff stated $75/night with up charge for oversized vehicles. Never would I have guessed up charge would be $178. More than double! And they still parked my vehicle in a regular spot as I saw when I had to remove my bike rack!!!!
Clean, centrally located
Stayed in July 2024
Reviewed: 24 August 2024
Angelina
United KingdomConfusion and lots of conversations between my private booking and the organisational booking
Friendly staff
Stayed in July 2024
Reviewed: 24 August 2024
Mike
United KingdomScaffolding outside window obstructed view
Good size room for new York.
Stayed in August 2024
Reviewed: 18 August 2024
Julia
New ZealandDuty manager was bossy - unable to explain hidden taxes. Paid extra for a room upgrade but charges didn't reflect an upgrade as the room was very small - may have got a bigger bed but this meant less floor space and nowhere to sit other than on the bed. Did say there was a work desk in the room but it wasn't there. Unable to regulate the bathroom hot/cold water.
Friendly staff at check in/check out. Great coffee and pastries for breakfast. Nice to relax at either the bar or the TV/lounge room at the end of a hot day. Housekeeping staff were lovely.
Stayed in August 2024
Reviewed: 18 August 2024
John
United StatesI’m a neighborhood local and have stayed here before throughout its transitions. I am having apartment renovations and checked in last night. The lobby has become very tacky (used to be beautiful before it became Arthouse). The terrible bright blue LED lights around the bar look trashy especially because not only were they blue, but they were sagging. The reggaeton and hip hop in the lobby were down market. And the staff chilling out and laughing loudly wasn’t great. I feel rude saying that because everyone should love where they work and enjoy, but there was a group of employees huddled by the elevators laughing really loud, I don’t mind too much, but the clients, family and friends I would want to stay near me would not be comfortable or impressed.
Location was great. Room was clean and updated.
Stayed in August 2024
Reviewed: 17 August 2024
Can
TurkeyRooms are small and a bit outdated. Also, venting noise comes from the street all day so something to factor in if you’re bothered with it.
We liked the location the most. The hotel is located in Upper West which is a great neighborhood. The proxy of the hotel has variety of cafes and restaurants; and also very close to subway and Central Park. The additional good parts were cleanliness and the comfort.
Stayed in August 2024
Reviewed: 14 August 2024
Anthony
LuxembourgWe are in New York - people seem to be matter of fact and show little empathy (even if they don't mean to be unfriendly) - this was true of the reception also. In contrast, the room maids were full of smiles and helpful. The breakfast was pastry and coffee, and for a European, the croissant etc were pretty uninteresting. However, it is a handy option and better than looking for breakfast restaurants which provide super-sized portions of everything and are expensive!
Compared to many hotels in NYC the rooms were larger than normal (still small of course), and like most NY hotels the AC was noisy but necessary. The "Hangout" areas for breakfast and a cold beer after sightseeing were very nice. Best of all was access to #1 line subway running North to South in Manhattan. So navigating by "Street" level and walking East West is a good way to get places and still see things by walking. Definitely a hotel to return to.
Stayed in August 2024
Reviewed: 14 August 2024
Luiza
BrazilThe only thing I didn't like was that it was under renovation and so I couldn't enjoy the view from my room and I was afraid to leave the window open.
comfortable, great location, good staff and I loved the bar! I had to leave early and they were super helpful with my refund. I have already recommended it to family and friends
Stayed in August 2024
Reviewed: 13 August 2024
Peter
DenmarkNothing, really..
Excellent, quiet location. Nice, clean room for 4 people, friendly staff.
Stayed in August 2024
Reviewed: 11 August 2024
Jorgelina
ArgentinaMatress a bit too soft for me
The location, nice sized rooms and bathroom (deluxe double suite), clean, friendly staff
Stayed in August 2024
Reviewed: 10 August 2024
Janice
United StatesLoved the room, the location, the library.
Stayed in July 2024
Reviewed: 6 August 2024
Mario
United Statesone room was very small, the coffee shop / cocktail bar does not offer coffee through the day
location, the lounge area, the upgrade to the terrace room, the deluxe room with a view…
Stayed in July 2024
Reviewed: 4 August 2024
Josh
United StatesThe location was great. The staff was super friendly, the downstairs space and garden were lovely, and the breakfast was very good.
Stayed in July 2024
Reviewed: 3 August 2024
Lisa
DenmarkThere is no terrace available as shown on the photos
Excellent rooms with good space
Stayed in August 2024
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