Higher toilets in the rooms were low to the floor.. for an older person

all the food was outstanding! tsnaumi fires were amazing, great homemade ice cream sandwiches!! Drinks did not disapoint

Stayed in September 2024

We arrived early at 12MD & didn’t get our room until 4pm. We know that is the check in time but the Reception should have let us know on registering that it would take until 4 to get the room rather than us hanging around the foyer waiting.

Great breakfast. Helpful & friendly staff.

Stayed in July 2024

Nothing

Enjoyed the beach, pools, fitness center etc.

Stayed in July 2024

Needed more pool umbrellas. There should be a hot tub in an adults-only area. Mokapu Market could stay open longer for late night snacks, drinks, sundries.

Access to the beach and beach accessories were very helpful. The resort fee does include a lot of actual amenities (snorkel gear, beach chairs, experiences). Location to a nearby shopping center was great and provided additional non-beach activities, and the courtesy vehicle made it accessible. Staff of all departments were great.

Stayed in February 2024

The room could be slightly updated. We were a couple, but only one person could actually sit in the provided chair so it was an unnecessary piece of furniture. We ended up just sitting in the bed to watch the TV at a angle. Also, the entire TV console was large but had no additional purpose. We thought there might be more drawers for clothing storage, which would have been helpful. The closet is nice but it doesn't have great storage, only to hang things.

The staff was exceptionally friendly and helpful. We particularly loved the breakfast buffet, the tiered pools, and the complimentary recreational activities. All in all it was truly a wonderful stay and when we left we kept thinking about how much we missed being there!

Stayed in October 2023

Our floor in the room looked like it had some dried up substance in a red color we would have though that housekeeping would have said something to maintenance .. we thought it was blood at first ..

Very relaxing , And a very beautiful view from the main balcony ..

Stayed in July 2023

Nothing! It was all great!

It was such a beautiful property! The open-air lobby was so nice. We actually fell asleep on one of the couches waiting for our room (We got there early). The smells at this property just put you on island time immediately. We had a wonderful time at the luau. We decided to do it the day we arrived because we were already so comfortable! There was direct access to the beach, the food was amazing, and the staff was so helpful! We had all these plans to explore, but we were so comfortable at the resort that we didn't do quite as much as we had planned. We actually had a red-eye to catch on the last day, and we could only get a 12:00 PM Check out. The staff offered to keep our luggage for us, let us hang out at the resort, and let us know about the shower room on site so that we could have a shower before our flight. I would stay here every time!

Stayed in July 2023

Public access to the property and the pools

Cleanliness and quietness of the rooms, restaurants, and pool options

Stayed in July 2023

The rooms were quite small and same with the bathroom. We had read this in similar reviews before we left. We did not spend much time in the room but for two people and luggage for a week they were on the small side.

Pools, beach and breakfast all very nice. Staff was excellent!

Stayed in May 2023

prices are definitely high!

great facilities, beautiful location, great staff.

Stayed in April 2023

The beach staff were unfriendly and not helpful. The costs are just starting to get too high - we have visited 5-6 times and there should be a better loyalty program for return guests. The Ohana Suite at the end of our trip is usually excellent but it was extremely dirty and felt unclean. The hotel should have also given us a heads up and about the mineral sunscreen and had more options for sale. We were allergic to the sun screen provided.

The pools were great, the services at the pool were excellent and the staff at the pools were really great! The room cleaning was excellent and the ability to use the grounds was exceptional. Valet was also very good. Loved the free drink with purchase of cabana.

Stayed in March 2023

It was busy when we arrived and they made us wait over an hour for our room at check-in and no one greeted us with leis.

Beautiful beach and waterfall pools. Awesome sunset view. Good restaurants.

Stayed in January 2023

beautiful

Stayed in January 2023

The room had an odd set up. It needs a wall between the bathroom and bedroom as the light wakes everyone up if someone gets up to shower earlier (there are blinds). They need more pool chairs! They have a bunch of chairs under canopies they charge extra for but these were frequently empty but everyone is fighting for a regular chair (literally).

The property is beautiful. There were shops close by we could walk to and a nice walking path along the water. Friendly staff. Market was good and the beach restaurant. Free shuttle takes you to near-by shopping and restaurants.

Stayed in January 2023

The rooms are small for what you pay and doesn’t match the quality of the rest of the resort.

It’s a beautiful resort, the pool area is great. We went in off peak season so was able to get a spot to sit by the pool each time. They have resort activities like yoga or paddle boarding (for free)! The food on-site is of great quality too. Staff are super attentive and helpful. Fairly convenient to get around and they have a complimentary car service for drops offs near by.

Stayed in December 2022

Everything about the resort was great. The staff was very friendly and helpful, the facilities are great and the views are out fo this world. There are several pools to accommodate different groups and the hotel restaurant is amazing.

Stayed in September 2022

Very expensive (hotel and restaurants)

The arrival is really phenomenal, with flowers and a beautiful walkway. The hotel is gorgeous, the staff very friendly and professional and the restaurants are great. The price was exorbitant though.

Stayed in June 2022

staff at registration did not want to take payment on 2 cards for a week stay. overall, this hotel is very expensive for quality. food options are limited.

Stayed in June 2022

Drinks and food were very expensive.

beautiful surroundings, very nice accommodations, and very clean everywhere. I personally liked it very much that they had Peloton bikes and great treads. Stuff was all over very nice and kind.

Stayed in July 2022

Very small thing, but the access to the lights were next to the front door, which was a little inconvenient at night when we wanted to turn off the lights from the bed.

This is the best hotel in Hawaii I have stayed at so far. Not only was the location amazing, with access to a large private beach, pools and expansive poolside decks, we could access all this directly from our room’s balcony. Also had free laundry available, lots of activities like music/luaus at night, hula & ukulele lessons, photography sessions, and just so many perks included. We used the valet parking which was $45 per day, but the staff were so quick and responsive and also gave us lots of advice on where to go. If you don’t have a car, it might be a little hard to access. All the staff were amazing, friendly, and really helpful. My husband and I came here for our honeymoon and can’t recommend it enough.

Stayed in June 2022

Nothing really. It would be nice to have dual sinks and a bidet. But the good more than made up for these shortcomings.

You guys made our 20th anniversary something that will be very fondly remembered. Everything one there has our sincere appreciation. Thank you so much.

Stayed in April 2022

Rooms could use comfortable seating. The mixed drinks were not the best.

Location. Pool and beach areas. Staff

Stayed in February 2022

expensive in general but in line with the neighborhood; Four Seasons, Grand Wailea, Fairmont…but newer and more intimate

amazing location, gorgeous layout with multiple infinity pools, and separate kids/family pool that didn’t disturb the peace of the resort. The design is modern Hawaiian.

Stayed in December 2021

More reasonable breakfast, the breakfast buffet way over priced.

Breakfast was good but over priced!!

Stayed in December 2021