187 Monroe Northwest, Grand Rapids, MI 49503, United States
#11 of 61 hotels in Grand Rapids
Guests' ChoiceBased on 557 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.4
Facilities
8.8
Staff
8.9
Value for money
7.7
Free WiFi
8.3
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End of dialog contentReviewed: 25 June 2024
Patricia
United StatesTraffic
Views
Stayed in June 2024
Reviewed: 23 June 2024
Robert
CanadaOne of.us experienced nausea riding down on elevator so we needed to walk from our floor but second floor stairway qas locked off so we had to use elevator for.final floor each time .
Breakfast area was nice ,food excellent staff was friendly
Stayed in June 2024
Reviewed: 23 June 2024
Ann
United StatesNo issues.
We were within walking distance to the Van Andel Arena. We were able to dine at the hotel and also leave our vehicle in the Parking Garage across from the hotel. Perfect.
Stayed in May 2024
Reviewed: 23 June 2024
Beth
United StatesThe beds are terrible. Old and lumpy. The linens are not luxury
Great service
Stayed in June 2024
Reviewed: 17 June 2024
Nicole
United StatesNo breakfast in hotel.
The pillows!! The historic atmosphere and decor!
Stayed in June 2024
Reviewed: 15 June 2024
Mark
United StatesThe elevators in the parking structure were awful. I get that it’s hard to control what people do outside of the hotel, but the entryways to the elevators need some serious cleaning. It did not affect my stay and I will be returning.
The view from our room was amazing! And the staff was so nice and helpful. It was truly a beautiful place to stay.
Stayed in May 2024
Reviewed: 14 June 2024
Mary
United StatesLate night partying in the lobby
Stayed in May 2024
Reviewed: 13 June 2024
Sheri
United StatesRoom was to cold and no control of the temperature
The location and the beauty of the hotel.
Stayed in June 2024
Reviewed: 8 June 2024
Elizabeth
United StatesHow early the food venders close
Everything how clean it was how spacious the room were I will be back,♥️♥️
Stayed in May 2024
Reviewed: 3 June 2024
Sheena
United StatesParking is hard when can’t find a spot and have to leave and go back into structure. Sheets and towels had some stains and dust on tv.
Food and ambience was great! Staff exceptional especially Carmen!
Stayed in June 2024
Reviewed: 3 June 2024
Steve
United StatesVery pricy
Skywalk to concert
Stayed in June 2024
Reviewed: 20 May 2024
Michael
United StatesMy husband stepped in pieces of glass . We also had long black hair on the bathroom mat. The offer with breakfast ended in a gift card what you can use in every shop . Not what we know when a hotel offers breakfast. We was very disappointed and didn’t have breakfast.
The staff at the check in was very friendly. The view was amazing. The bed was good . The location is perfect . The restaurants are all very good.
Stayed in April 2024
Reviewed: 16 May 2024
Emily
United StatesThe ONLY small thing was that we were invited to enjoy the bottled waters in the room free of charge (because we were upgraded to a suite) however we didn't have any in our room. Truly not a big deal- I know if we had called and asked, we would have received them immediately.
The staff is always exceedingly professional and lovely. The room is clean and we used the pool and hot tub, which were also clean. At check-in, we were invited to join the Hilton Rewards program and because we decided to, they upgraded us to a suite! It was an incredible (and generous) surprise.
Stayed in May 2024
Reviewed: 16 May 2024
Meadow
United StatesThere wasn’t anything I didn’t like
It was beautiful
Stayed in May 2024
Reviewed: 13 May 2024
Alyssa
United StatesThin walls, neighbors were very loud and even when quiet- the tv being low is still audible through the walls
Beautiful lobby, clean gym and pool
Stayed in May 2024
Reviewed: 6 May 2024
Dina
United StatesThe check in and check out process was not pleasant due to the staff there-just a couple of the girls. Everyone else was great!
I love the hotel itself and the area it was located in!
Stayed in May 2024
Reviewed: 25 April 2024
Brian
United StatesGreat View from our room!
Stayed in April 2024
Reviewed: 7 April 2024
Gabrielle
United StatesParking was outrageous. Sign says 32 but the hotel charged 40+.
Location was great, room was clean and had a great view of the river. Bed was very comfortable.
Stayed in April 2024
Reviewed: 1 April 2024
Buszko
United StatesPool wasn’t very warm.
Beautiful hotel, great food, helpful staff.
Stayed in March 2024
Reviewed: 29 March 2024
Estelle
United StatesView from window was awful.
Nice toom
Stayed in March 2024
Reviewed: 25 March 2024
Lorra
United StatesThe cost
Location
Stayed in March 2024
Reviewed: 20 March 2024
Brian
United StatesParking was very expensive and finding alternatives is complicated. I also would have potentially explored more activities on site if there were an easy-to-find list or pictures of the things to do.
Room was clean and the shower with the glass door was a nice surprise; something I have at home but never find at hotels. View of the river and town on the 25th floor was really neat.
Stayed in March 2024
Reviewed: 9 March 2024
Mckenna
United StatesAbsolutely beautiful hotel lobby and amenities. I do wish the rooms were a bit more updated for the price, but overall a great stay!
Stayed in February 2024
Reviewed: 4 March 2024
Baird-pauli
United StatesParking Fees Having a microwave in the room would have been beneficial
Proximity to the conference attended Friendliness of the staff Restaurant options and quality of food
Stayed in March 2024
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