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Reviews of Americas Best Value Inn Torrington, CT 2 stars

395 Winsted Road, Torrington, CT 06790, United States

#2 of 2 hotels in Torrington

Guests' Choice

Review score

Based on 211 hotel reviews

5.4

Score breakdown

  • Cleanliness

    5.9

  • Comfort

    6.1

  • Location

    7.0

  • Facilities

    5.6

  • Staff

    7.4

  • Value for money

    5.8

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 24 June 2024

    4.0
    tolerable
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    worn out building could stand a big remodel. The room while clean enough was dim and dark with an asortment of fictures from a tag sale

    Stayed in June 2024

  • Reviewed: 19 October 2023

    6.0
    Everyone was courteous but out poor night’s sleep ruined everything.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The mattresses were impossible to get a decent amount of sleep. Everything else was okay. My husband and I barely got 4 hours of sleep. I am a senior citizen (84 yrs old).

    Stayed in October 2023

  • Reviewed: 2 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool there is never open and they are not updated rooms

    That they were friendly and it was on first floor it was also quiet there

    Stayed in September 2023

  • Reviewed: 4 September 2023

    5.0
    It’s good to just sleep.
    • Leisure trip
    • Couple
    • King Room with Hot Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The towels were deeply stained and the whirlpool bathtub jets were dirty so we couldn’t use what we paid extra for.

    I liked how close it was to my sisters house

    Stayed in September 2023

  • Reviewed: 24 July 2023

    5.0
    It was an okay stay if you’re just passing though.
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

     This property says it has a pool. They said they haven’t had their pool going in over a year. The bathroom wasn’t cleaned properly the mirror wasn’t wiped down and their was hair in the sink. I booked a non smoking room and when I checked in very late the room was definitely smoked in and my room did not have a sign on the door saying it was a non smoking room like the rest of the rooms did. The next morning I asked to switch into a different room the girl said yes I can that housekeeping just needs to clean it when they check out. We were packing to switch rooms when the front desk agent came to my room ( she was very nice) but said her manager came in and said there were no rooms for me to switch into they can’t do anything about it and if I want I can check out of the room and find another place to stay! First off I couldn’t, everywhere was sold out! I was shocked that management didn’t come to the door or even call me to discuss this matter with me. They didn’t even try to accommodate me! So I did call booking to file a complaint ! Booking asked if they can at least clean the room or the air. I assumed maybe they can put an ionizer in my room, but they didn’t do that either. I did come back later on that evening to a fragrance in the outlet with fresh towels, but my towels had stains on them when I went to shower the next morning.

    The property was in a nice location. There was a Plaza next Store, a nice breakfast diner some stores. the beds were comfortable and new sheets. The girl that just started ( I didn’t get her name) she said she’s only been there for about a week, she was very nice.

    Stayed in July 2023

  • Reviewed: 16 November 2022

    6.0
    Last experience
    • Leisure trip
    • Family with young children
    • King Suite with Hot Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Last experience.. Check out is at 11am. The lady knocks at the door at 10:50. I politely ask if she could give me extra time till 1130. She got an attitude after I asked politely and rudely said no that I only have 5 extra mins. Mind you I've been there multiple times and didn't think there was an issue with an extra 30mins. I always clean after myself so I don't know what the issue was but it ruined my morning/ stay cause of the unprofessionalism

    Good hot tubs for a couple. Decent interior and spacious. Good wifi. Beds were decent. Good for the price.

    Stayed in September 2022

  • Reviewed: 19 October 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Place is filthy Microwave did not work coffee maker did not work

    Partying and sex

    Stayed in September 2022

  • Reviewed: 24 September 2022

    4.0
    they did return 100.00 deposit for room with a hot tub. not much of a continental breakfast.
    • Leisure trip
    • Couple
    • King Suite with Hot Tub - Non-Smoking
    • Stayed 1 night

    it could have been cleaner...dirty windows. cobwebs. Doors were dirty. Room smelled a bit moldy

    The bed was comfortable, air conditioning worked. tubs were clean.

    Stayed in September 2022

  • Reviewed: 14 August 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bathroom broken. Outside carpet filthy

    Stayed in August 2022

  • Reviewed: 3 August 2022

    4.0
    Meets basic needs but is run down and way too expensive for what it is
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 3 nights

    The place is not well maintained. The second floor outdoor walkway feels like it could collapse at any moment. The carpets in the room were very stained, I mean not just a little, but pretty disgusting looking, which gives you an unclean feeling about the whole place. The bed was oddly made, with the sheet outside of the blanket. Who makes a bed that way? So we re-made the bed to put the sheet on the inside....who knows if that blanket was washed or not? I suppose you can imagine that the grout in the bathroom was pretty much black. The was not smoke/fire detector, just some wires hanging out of the ceiling where one should have been. I'm pretty sure the fire department could shut them down for that. Not very comforting in a place that has smoking rooms. There is no servicing of the rooms, although after 2 nights then came in and took our two full sized bath towels and in their place left one bath towel and one hand towel. When we asked at the desk for another bath towel they said they didn't have any. So we would have preferred if they left us the towels we already had. The breakfast is really minimal. Cold cereal or oatmeal, and a few plain (and soggy) bagels, white bread, and a few small plain doughnuts, with juice and coffee/tea (though if they run out of coffee they don't have a backup waiting, you have to wait for it). So it's something, just don't expect fruit or muffins or danish or yogurt or anything like that. And it only runs from 8-10 am, so early risers are out of luck. There is a nice restaurant next door, but across the street there was some kind of homeless kitchen or something, there were a lot of sketchy looking people hanging about one afternoon. Not judging them, it just doesn't make it feel like a super safe location, although we had no issues. I felt like I was staying at $35 cheap motel, yet we paid over $160/night. Sorry "America's Value Inn", the "value" is just not there.

    The room met our basic needs: hot water in the shower, bed was reasonably comfortable, AC worked, toilet worked.

    Stayed in July 2022

  • Reviewed: 18 July 2022

    5.0
    Ok for the money
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights

    great location near Lime Rock Raceway. I stayed in two rooms over mt stay. In the first room the air conditioning didnt work and the carpeting was stained and needed replcement. The 2nd room was much better except for the fact that the water never got pass luke warm.

    Stayed in July 2022

  • Reviewed: 20 June 2022

    4.0
    As this was our first stay at "America's Worst Value"
    • Leisure trip
    • Couple
    • King Suite with Hot Tub - Non-Smoking
    • Stayed 1 night

    Quality of property

    Location!

    Stayed in June 2022

  • Reviewed: 25 May 2022

    4.0
    probably won't be staying with you again. The hall carpets are really off-putting. Nice lounge.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights

    There were no blankets on the bed and nobody to ask for one the first night by the time we got back to the room. Was very cold the first night. The room had clearly not been vacuumed in a long while. It was billed as a non-smoking room, but there were clearly traces of smoke from some time back.

    friendly service at front desk. Limited but adequate breakfast.

    Stayed in May 2022

  • Reviewed: 10 May 2022

    5.0
    It was so-so.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights

    Not enough towels in the bath. No heat the first night, so we had to move to a noisier location.

    On the 2nd night, we had heat in the room.

    Stayed in May 2022

  • Reviewed: 22 February 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • King Suite with Hot Tub - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room was freezing, it took about a half day to warm up.

    It had what I needed.

    Stayed in February 2022

  • Reviewed: 7 February 2022

    6.0
    was nice but wouldn’t return.
    • Leisure trip
    • Couple
    • King Room with Hot Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    very outdated style, carpet was like a 70’s adult film. not nearly enough towels for a jacuzzi room. upstairs was very loud thumping that woke me several times.

    friendly staff. room was clean and comfortable.

    Stayed in February 2022

  • Reviewed: 7 February 2022

    5.0
    Didn't think it was worth 114.00 for one night
    • Leisure trip
    • Family with young children
    • King Room with Hot Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Shower didn't work right and bathroom walls were dirty and so was the desk check and didn't have enough towels or blankets and cob webs in ceilings too

    The shape of bathroom sink was shell and the color was blue and the hot tub

    Stayed in February 2022

  • Reviewed: 6 January 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room with Hot Tub - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Bed wasn't very comfortable,no place to sit other than the bed,two hours to fill hot tub,and housekeeping could have done better before we occupied the room! Glitter and confetti left around the hot tub and carpet from previous occupants!!

    Location from highway and to local restaurants

    Stayed in January 2022

  • Reviewed: 3 January 2022

    5.0
    Just okay
    • Leisure trip
    • Couple
    • King Suite with Hot Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn't like the surprise $100 cash only deposit required to stay, we had to go to an ATM, pay $3 fee, causing me to wonder what if I didn't have it? Then to have the room checked to get it back upon check out in am wasn't a good feeling. Also told us they couldn't honor a military veteran discount because we booked thru Booking.com. Felt like it was a hassle asking for a blanket for the bed and extra towels, that were thin and scratchy. There's no closet, hooks, hangers, drawers, or a shelf in bathroom to put items on. The shower made a squealing noise. We could hear the people upstairs walking, etc. The dumpsters are overflowing with a pile of mattresses and chairs next to it. The employees could be a little more pleasant. The room wasn't very clean, luckily brought my own cleaning supplies, but still needed to be vacuumed and stains on the chairs. The breakfast was below average.

    The price was decent for a hot tub room on NYE. The hot tub worked, bring your own bubbles.

    Stayed in January 2022

  • Reviewed: 27 December 2021

    5.0
    Needs to remodel the ugly rooms
    • Leisure trip
    • Family with young children
    • King Room with Hot Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The 1st room they gave us the heat in the room wasn't hot enough the jacuzzi tub wasn't working no hot water the tub was dirty i found hair in the jacuzzi tub but i complained and the changed our room

    I like the 2nd room they gave us more roomy and better

    Stayed in December 2021

  • Reviewed: 28 November 2021

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They gave us a room that had a broken sink and it was dirty inside the room. Stains on towels and sheets also dust on the head board of the beds.

    Stayed in November 2021

  • Reviewed: 20 October 2021

    5.0
    The motel was overpriced, but convenient to downtown Torrington. The staff was accommodating.
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Smoking
    • Stayed 1 night

    The overall look of the motel was not even close to what I paid for the room. The room itself looked like a throwback to the 50"s--ugly curtains, and sparse furniture. The T. V. set was old and barely functioning--the picture kept being interrupted ( probably a signal problem). The morning Breakfast was cereal and coffee.

    The motel staff people were very courteous and accommodating.The location of the motel was close to downtown. The room was clean.

    Stayed in October 2021

  • Reviewed: 18 October 2021

    4.0
    Could have been worse. We took it because all alternatives booked on foliage weekend
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Outside balcony and stairs dirty and worn carpeting. Outside walls patched, in need of painting. Balcony deck creaked and sagged, evidently tired plywood under carpeting. Inadequate covers on beds. TV very few channels, low quality channels, bad reception. Toilets very small, seats very low. Motel reception area very unpleasant, like battle zone.

    Stayed in October 2021

  • Reviewed: 10 October 2021

    5.0
    it was not the same as when we did this years before
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    there was no cleaning rooms for the two days i was here . when we origanly booked there was a 600am breakfast when we got there braakfast started at 8am we left by 7am for our apptments..

    Stayed in October 2021

Showing 1 – 25

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