21050 Matteson Avenue, Matteson, IL 60443, United States
#4 of 4 hotels in Matteson
Guests' ChoiceBased on 611 hotel reviews
5.7Cleanliness
6.4
Comfort
6.5
Location
7.8
Facilities
6.2
Staff
7.0
Value for money
6.3
Free WiFi
6.9
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End of dialog contentReviewed: 23 April 2024
Veronica
United StatesCleanliness and the pool not being open for the kids, the breakfast was nothing and it could be better!!!
Price and location
Stayed in April 2024
Reviewed: 9 April 2024
Mark
United StatesService was bad i told the guy tobpay with the cars for the eoom and the cash for thr depposit back and iys been 3 weeks i still have not got my refund
Service was bad i told the guy tobpay with the cars for the eoom and the cash for thr depposit back and iys been 3 weeks i still have not got my refund
Stayed in March 2024
Reviewed: 5 April 2024
Jawaan
United StatesThe elevator was nasty and the towels were dinghy. The water pressure in the shower was terrible, I've stayed here before they changed owners or management and it was never anything wrong. And I think someone was sleeping in the lobby 🤔
The location is great the price was decent.
Stayed in April 2024
Reviewed: 9 March 2024
Rick
United StatesThe extra charge that you didn't tell me about and had to wait a week to get reimbursed
Not good at all
Stayed in February 2024
Reviewed: 2 January 2024
Michal
United StatesBreakfast and the deposit they don’t tell you about until the day of .
Location
Stayed in January 2024
Reviewed: 17 December 2023
Caitlin
United StatesWhen hotels do these renovations, they need to renovate all the way, including fixing the doors, better cleaning, new fixtures, etc. And a $150 deposit for incidentals is ridiculous. That’s more than twice the cost of what our 1 night stay cost, and I’ll be making sure every cent is given back to us.
Overall layout is good
Stayed in December 2023
Reviewed: 20 November 2023
Anne
United StatesWas too basic no meat like sausage or bacon no scrambled eggs or biscuits and gravy.
Location was good and was pretty clean.
Stayed in November 2023
Reviewed: 25 October 2023
Thomas
United StatesThe elevator broke down and was never fixed during my later time there. It was very difficult to get my things down three flights of stairs. I was thankful that the staff did help me to do this.
I enjoyed the convenience of the location to my mother's place.
Stayed in October 2023
Reviewed: 18 September 2023
Dominique
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 5 September 2023
Gabriela
United States$150 deposit. A bit too much and it will be refunded in 10 days, also too much!
Confortable bed
Stayed in September 2023
Reviewed: 22 August 2023
Nicole
United StatesThat I haven't received my deposit back yet!!!!!!!!!
Comfortable
Stayed in July 2023
Reviewed: 25 July 2023
Roberta
United StatesThe place was dirty and falling apart. My AC was leaking water and the floor was soaking wet. I stayed like that for days before they switched my room. All the ice machines but one were broken so we had to keep going to the first floor for ice. The breakfast selection was extremely poor.
The location of the property was the only thing i liked.
Stayed in July 2023
Reviewed: 29 May 2023
Roberta
United StatesThe room was dirty. TV didn't work properly.
Location
Stayed in May 2023
Reviewed: 1 May 2023
Nikkeia
United Statesbreakfast was not ok
Stayed in April 2023
Reviewed: 27 April 2023
Erial
United StatesThis property never refunded my security deposit and the staff was rude.
It was clean and I loved the area.
Stayed in April 2023
Reviewed: 23 April 2023
Boonikka
United StatesMy bathroom was dirty and there was a bunch of peeling paint and a loud heater. A fresh coat of paint and some air freshener would help.
The location is great.
Stayed in April 2023
Reviewed: 27 March 2023
Kevin
United States$150 security deposit
location
Stayed in March 2023
Reviewed: 27 March 2023
Nicole
United StatesNA
NA
Stayed in March 2023
Reviewed: 8 March 2023
Jonthan
United StatesThe manager during in the daytime was rude to me but nice to my husband, I think she was racist because I am white. I couldn't use the toilet in our room it was very low, have very severe problems, in my knees and it is very hard to get up from the toilet without hand rails and she would not let me use the bathroom in the lobby telling me it was out of order but the other front night manager let me use it and it was not out of order we wouldn't stay there again
The only thing I liked was house cleaning staff and the evening management
Stayed in March 2023
Reviewed: 8 March 2023
Ramona
United StatesI was on a drive from Chicago to Carbondale. I had planned to stop at this facility overnight and get a early start the next day. after flying into Chicago and driving to Matteson, I arrived at their desk at 2:05 pm. The lady told me check-in does not happen until 3:00. She was adamant. So, I took my tired body over to the Olive Garden nearby and had an early dinner.
The location was right off of Interstate 57 and next to an Olive Garden.
Stayed in February 2023
Reviewed: 23 January 2023
James
United StatesPersonnell
Rudeness by checking staff
Stayed in January 2023
Reviewed: 16 January 2023
Nikolay
United StatesAir conditioning doesn’t work for warming. I asked to fix it, but I was ignored. Very poor breakfasts.
Good quality, clean, comfortable beds.
Stayed in January 2023
Reviewed: 4 January 2023
Jittaun
United StatesThe Manager calling me the day of check to inform me that there was a 150 incidental charge. I informed her I never been charged that and she stated its on booking.com. I stated to her again I know its there however never been charged. She stated that if for charges if the room is damaged. She also wanted to know if my card was being fraudulently used because I had 9 rooms. I told her no that we were attending an event. We all did not like waiting to be checked out. We had to wait until our rooms were evaluated by staff..again never had this to happen and we all will not be going back there.
The was clean
Stayed in January 2023
Reviewed: 25 December 2022
Salvador
United Statespeople on the desk says that I need to pay a deposit of 100 dlls and at the end they charge me 150 dollars I hope I get my money back!
bed room was ok
Stayed in December 2022
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