The room was not as good as the lobby and entrance! Specially the bathroom was old and crusty.

The lobby and some activities. Also the hotel was providing beach chairs, umbrella, and paddle boards for the ocean.

Stayed in May 2024

Cleaning of rooms werent done everyday. When you are paying that much for a room my expectation would be room cleaned daily. A few days after arriving our room was not cleaned for three days. By fourth day spoke with reception. They explained that rooms cleaned every second day and were very apologetic. They sorted it out straight away provided me with a $100 voucher to use within hotel and got someone to clean room. From then on our room cleaned every second day. Carpets in foyer need replacing seem worn and tired looking.

Location was excellent. Waikiki Beach and main shopping strip less then 2 minute away from hotel. Bus service and convenience stores closeby. The aquarium in hotel was amazing. The Pool and spa nice and relaxing after a day of sight seeing. We ate at Morimoto twice which is located right next to hotel. Food absolutely delicious staff exceptional. Staff at hotel reception very helpful and welcoming. The person who cleaned our room was so lovely and helpful. Wish I remembered her name to give a huge thankyou. Each time saw us always greeted us.

Stayed in May 2024

Small pool area, very slow service at the Sewell pool restaurant

Amazing location. Great breakfast options and comfortable rooms

Stayed in June 2024

The 300 extra dollars that was required... that should be included in the final booking price all the time. No exception...

The location was definitely the highlight

Stayed in June 2024

Beverage prices at Swell

Lobby and entry way were modern and inviting. Location was great. Staff were really helpful and attentative and accomodating our large group

Stayed in May 2024

When you take a close look the interior is pretty dirty. The walls are dirty and the breakfast buffet was dirty as well. It was pretty busy and layout for breakfast was pretty small for as active as the resort was. With the setup and traffic flow, the area stayed messy. Food choices were minimal and only water or ice tea served with the $38 price tag .

Perfect location!! Across the street from Waikiki beach, near plenty of shopping and restaurants.

Stayed in June 2024

The hotel is nice and clean, but it's much smaller than expected. In comparison to the Hyatt Regency Waikiki Beach Resort & Spa which sits directly across the street, this hotel is lacking. Also, where on the property does it allow for any real Ocean Views without a building smack-dab in the middle of the view obstructing it? My room, while it was a partial ocean view, there was a huge tower sitting right in the middle of the view, and I can't imagine there is truly anywhere on the property that has a clear view. Even on the rooftop with the infinity pool, that same huge tower is blocking a clear ocean view.

The hotel is in an excellent, walkable location, which is right across from the beach. It's also located on Kalakaua Ave., which is basically the Waikiki "strip," so this allows you to pretty much walk to all of the touristy places like The International Marketplace, Moana Surfrider, The Royal Hawaiian Center, and The Hilton Waikiki Village to name a few. Overall the stay was very comfortable and pleasant with decent views of the ocean (partial views).

Stayed in May 2024

Pool space was slightly small.

Spacious rooms, clean and modern. Beautiful reception and convenient shops connected to hotel.

Stayed in April 2024

Staffing, just across the beach, good size rooms

Stayed in June 2024

Only four elevators for a busy, 39-story building meant there were times when we waited a long time for an elevator. This was exacerbated by the fact that one of the four elevators broke down for the last three days of our stay. So only three functioning elevators meant long waits.

Close proximity to the beach and many activities (eg, Luau). Walking distance to everything in Waikiki.

Stayed in June 2024

Rooms were outdated/ not enough cleaning happening in the rooms/ cold pool/ elevator slow.

I loved the pool/resort amenities.

Stayed in June 2024

The rooms were dated and not as large as the images on the website indicated and were very obviously ‘edited’ to look spacious, bright and freshly renovated which they were not. We arrived really late at night for our first night so didn’t notice until the next morning that the room had not been cleaned appropriately prior to check-in with surfaces visibly dirty, particularly the shower. I had to request the room to be cleaned again and even after a second clean I ended up cleaning some of it myself. The bathroom was incredibly tiny too, making showering my children difficult. The lobby was very grand and the hotel was well located but for the price we paid I was expecting much better quality and service. The lifts were always incredibly busy and slow showing the true age of the building. Our first night we were woken up by an alarm at about 4:30am and again at 5:30am, when we attempted to investigate whether or not to evacuate the lifts on the 37th floor were not operating and with many other guests on our level unsure of what to do. It took almost 10 minutes to get through to reception over the phone only to be told it was a false alarm and that an announcement had been made but this ‘announcement’ had not come through to our level.

The pool area, Lobby and location are good.

Stayed in June 2024

The room itself was surprisingly basic and I don't think they've been upgraded in a long time. No major complaints with the room, but I understood that the high price of this place is based on the location and all the onsite amenities and services. We were there for our honeymoon and it was worth the splurge, but if I ever went back to Waikiki I might look for someplace cheaper.

Absolutely killer location in the heart of Waikiki and right across the road from the beach. Wide variety of amenities and events and services on site. We had one meal in the main restaurant in the lobby and it was very good, plus the backdrop of the giant aquarium was beautiful. Very service-oriented. Elevators are fast and onsite parking is well-integrated into the design once you figure out the best access points.

Stayed in May 2024

for the price of the hotel we thought there was complimentary breakfast but there wasn’t.

Stayed in June 2024

Lifts in hotel very slow.

Great location, modern, easy to navigate, close to everything. Lots or eateries near by.

Stayed in April 2024

N/A

Location is perfect, just a few steps away from the beaches, restaurants and shopping places. We got a full ocean view, and enjoyed our time at the balcony. The room size is a bit small, but sufficient. Services are satisfactory: we asked for extra towels, and they were delivered quickly.

Stayed in May 2024

Did not enjoy the pool. It was nice to sit out and tan or soak in the hot tub. However it’s also connected to a restaurant, Swell. Which serves decent food but makes for a terrible experience with birds literally circling around the entire area. It also seemed very hard to get a hold of the front desk. I would have to call several different times or make the trip all the way downstairs just to ask a question/get any amenities.

The hotel was beautiful, lobby was spacious and had a modern and simple feel. Hotel rooms (stayed in a standard king room) were clean and had the same minimalist look. Overall very clean and comfortable.

Stayed in June 2024

No complimentary breakfast or coffee. The room offering pay breakfast was closed for a private event all the days we were there and the only other option was to pay for coffee and sweets in what was the Italian restaurant at night. The coffee pot in the room was expresso only.

Location is great. Hotel is clean and comfortable.

Stayed in May 2024

Small rooms for price

Great location

Stayed in June 2024

The rooms have very poor internal soundproofing indeed. We were bothered by a crying child in an adjacent room and were unable to be relocated as was requested. The main reason for the relocation request was because the adult male in the room next to us continued to smoke on the balcony. We advised the hotel staff & security attended but it meant our balcony was unable to be used at times. Our room had an internal door for between room access & the noise & light coming from the adjacent room was increased because of that.

Overall, a great hotel. The Pool deck area was very good. The king bed was very comfortable. The staff were attentive.

Stayed in May 2024

Bathroom doesn't have ventilation and the room could be cleaner

The location is the best when staying in Waikiki. All in all it is a good hotel, has a variety of shops/restaurants around. Offer beach rentals.

Stayed in May 2024

Shower and toilet room were very small but adequate.

Good sized room with comfortable bed. Lots of electrical outlets. Great thermostat. Lots of drawer space. Very spacious lobby. ABC store at ground level was very convenient. Laundry machines were easy to use and $3 per load. In room coffee machine filled up pretty fast with used cups. Had to empty every day.

Stayed in May 2024

We found elevator times were long

Location. Great room

Stayed in May 2024

Our coffee machine wasn’t working. Not much info provided by concierge upon check in. No mini bar. V expensive bar at the pool however relative to the rest of Hawaii.

Excellent location. The view from the room was great! Great facilities, rooftop pool was great. Gym was also excellent.

Stayed in June 2024