243 East Ontario Street, Streeterville, Chicago, IL 60611, United States
#98 of 180 hotels in Chicago
Guests' ChoiceBased on 1620 hotel reviews
8.2Cleanliness
8.5
Comfort
8.5
Location
9.2
Facilities
8.4
Staff
8.6
Value for money
8.1
Free WiFi
8.8
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End of dialog contentReviewed: 3 July 2024
Olker
United StatesPubic hairs and additional hair in the shower.
The representative that checked us in was OUTSTANDING! Very professional, helpful and kind.
Stayed in July 2024
Reviewed: 30 June 2024
Pamela
United StatesShower, lack of in-house food items. Also, my key card was deactivated before check-out time leading to several complications and inconveniences.
Location, style/theme, staff
Stayed in June 2024
Reviewed: 30 June 2024
John
United StatesNot much not to like or like, just an average kinda affordable place in downtown chicago.
Ok place to crash in downtown chicago for a reasonable rate.
Stayed in May 2024
Reviewed: 28 June 2024
Leon
United StatesEverything was good except the shade were gross. Seemed like they had blood on them and a good amount.
The vibe and the amenities were amazing.
Stayed in June 2024
Reviewed: 27 June 2024
Gabriel
United StatesAmbulance noises. Smelly alley at main entrance to hotel. Get someone to move the stinky dumpsters. Need 24 h coffee for the price charged per night.
Location was central in Downtown Chicago near NW hospital Pool table was a nice touch.
Stayed in June 2024
Reviewed: 17 June 2024
April
United StatesWas very clean just didn’t understand why we didn’t get face towel instead of long had towel. Did make sence
Stayed in June 2024
Reviewed: 10 June 2024
Charles
United Statesi didn't like the hidden fee's fee's like a room deposit this fee should be included with the total price
GREAT LOCATION the place was nice enjoyed the stay
Stayed in May 2024
Reviewed: 8 June 2024
Jorge
United StatesOur room was great. It was clean and had a nice little view. Good location downtown area lots of food places nearby
Stayed in May 2024
Reviewed: 1 June 2024
Ryan
United StatesThe bed was super comfortable. Room was clean and modern.
Stayed in May 2024
Reviewed: 31 May 2024
Jennifer
United StatesExcellent location . Perfect for getting around the city.
Stayed in April 2024
Reviewed: 29 May 2024
Sudhir
United StatesSwimming pool was average. Front desk staff were not courteous.
Location, facilities and cleanliness of the room. Very modern
Stayed in May 2024
Reviewed: 21 May 2024
Dan
United StatesNice area. Lots of good restaurants
Stayed in May 2024
Reviewed: 18 May 2024
Alan
CanadaThe WiFi was down fir two days while they updated their system.
The staff was pleasant, gracious and accommodating
Stayed in May 2024
Reviewed: 13 May 2024
Neshell
United StatesThe rude staff member
Clean environment
Stayed in April 2024
Reviewed: 6 May 2024
Laura
Dominican Republicmy room view
I enjoyed my stay; the staff was very kind. I needed a freezer to store the breast milk I was pumping since I traveled without my baby, and the staff kindly offered me space in the employees' freezer. At the end of my stay, I retrieved all the frozen milk and was able to bring it home for my baby without any issues."
Stayed in April 2024
Reviewed: 6 May 2024
Floyd
United StatesThe movable curtains were curiously rolled up and the room could have been a bit tidier.
The location in close proximity to union station was fine.
Stayed in April 2024
Reviewed: 6 May 2024
Susana
United StatesThe fact that staff was not amiable , nor helpful
They are kool, but many important details are missing such as paper , pen, drinking water.
Stayed in May 2024
Reviewed: 5 May 2024
Susana
United StatesStaff, cold, not helpful, could not make an extra reservation. Not easy to call downstairs. No thinking water, no paper to write a note. A little too minimalistic the wrong way. Trying too hard, but staff even rude.
Kool lobby, neat
Stayed in May 2024
Reviewed: 2 May 2024
Robert
United StatesDidn't have anything I didn't like
Bar 🍸 was excellent and staff
Stayed in April 2024
Reviewed: 29 April 2024
Norman
United StatesNo soap at the bathroom sink. Had to step into the shower to get body gel just to wash my hands.
Location was perfect for my needs. Loved the attentive bar staff. My bartender was Alex.
Stayed in April 2024
Reviewed: 25 April 2024
Lawanikee
United StatesClean, smells wonderful! The staff is great!
Stayed in April 2024
Reviewed: 23 April 2024
Andra
United StatesParking cost is crazy high… double+ the cost of public parking. No microwave in the room (my fault for not checking this). Our view was horrible (sides of several old buildings) but you get what you get when booking through an app.
Central to everything. Lots of restaurants and shopping nearby. We were able to walk (or Uber/rent a bike) to sites. Nice property and reasonably priced for the area. Everyone was very courteous.
Stayed in April 2024
Reviewed: 23 April 2024
Cistina
United Statesvery clean , everybody was friendly
Stayed in February 2024
Reviewed: 19 April 2024
Vanessa
United StatesThe room was a tad musty and the concrete walls were a weird choice
Modern, good location
Stayed in March 2024
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