166 East Superior Street, Streeterville, Chicago, IL 60611, United States
#151 of 182 hotels in Chicago
Guests' ChoiceBased on 1173 hotel reviews
7.6Cleanliness
8.3
Comfort
8.3
Location
9.1
Facilities
7.9
Staff
7.9
Value for money
7.4
Free WiFi
7.9
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End of dialog contentReviewed: 24 September 2024
Kaytee
United StatesOnly thing I would change, is having a coffee maker in the room, even though there’s a coffee bar downstairs. I would’ve used both options, but this definitely isn’t enough to make me stay somewhere else.
My father was scheduled for surgery at Northwestern Memorial. Unfortunately, it got canceled. However, this property wasn’t just located next to the hospital I was needing to be at, but had SO much to do & see after plans changed. The rooftop has a beautiful view and a quiet place to hide out. I know the fees drove people crazy, but overall, the price wasn’t much different from others and it was clean, comfortable, peaceful, and the drinks each day are actually a huge help.
Stayed in September 2024
Reviewed: 21 September 2024
Curtis
United StatesHidden fees and no free parking.
The hotel was clean and right in the middle of downtown.
Stayed in September 2024
Reviewed: 20 September 2024
Lucian
United StatesClean, water and drinks included
Stayed in September 2024
Reviewed: 20 September 2024
Marius
LithuaniaBeen dirty on the floors
Big room
Stayed in September 2024
Reviewed: 19 September 2024
Tiyare
United StatesFixtures in room were a little beat up. Large stain on carpet.
Location was great. Near shopping and attractions.
Stayed in September 2024
Reviewed: 16 September 2024
Götz
GermanyThey tried to charge all kinds of extra stuff, like "service fee", "daily ?? package". It is all included if you book through booking, but they still tried to charge. Had to discuss at check out. They refused to discuss the night before claiming "we can't issue an invoice yet".
Good location, close to the Lake, Shopping area and restaurants.
Stayed in September 2024
Reviewed: 10 September 2024
Edgard
United StatesLocation
Stayed in September 2024
Reviewed: 5 September 2024
Raghavi
United StatesThe hidden fees. The tariff shown in booking.com is doubled with all the hidden fees.
Good location
Stayed in July 2024
Reviewed: 4 September 2024
Mack
United StatesCheckout should be at least 12pm for the price.
Stayed in August 2024
Reviewed: 3 September 2024
Klenn
CanadaI found the nightly rate a bit steep, especially considering there's no on-site parking and valet costs an additional $75. It would be great if the rooftop could open early in the morning for stunning sunrise views, perhaps with coffee available for guests to enjoy while taking in the scenery.
While the hotel has a fantastic location.
Stayed in September 2024
Reviewed: 30 August 2024
Vulky77
United StatesNeeds update
The location
Stayed in August 2024
Reviewed: 29 August 2024
Samantha
United StatesMy toilet was dirty. When you turn on the shower it made a screaming noise and the drain was clogged.
I loved my room.The hospitality was nice too. I would stay again.
Stayed in August 2024
Reviewed: 25 August 2024
Paul
United Statesthere was no pool as shown in the original photos AND the gym was really small
staff was friendly
Stayed in August 2024
Reviewed: 20 August 2024
Tommaso
ItalyThe tap water didn't taste great, maybe that's why they give you free drinks.
We just spent a night there. Nice hotel, big room with a nice bathroom and a great view. They also have a beautiful rooftop. We were given a welcome bag with water and soft drinks and the check in, which was nice. The staff was nice.
Stayed in August 2024
Reviewed: 31 July 2024
Dixie
United StatesExtra fees… bar was not open.
Location
Stayed in July 2024
Reviewed: 30 July 2024
Thompson
United StatesAt the end of the day, the room will probably cost $100-$150 more than what’s stated on booking.com due to all the fees. They will also ask for a $100 deposit upon checkin. Not a bad place and the staff was great, but just know it’s not the steal it is presented as.
Really great location. The rooms are dated, but clean and the room was a decent size.
Stayed in July 2024
Reviewed: 25 July 2024
Steffany
United StatesThey didn’t have an alternative to down for pillows
It was very clean and had a very modern feel
Stayed in July 2024
Reviewed: 25 July 2024
Leslie
United StatesNot applicable
Very comfortable 😌
Stayed in June 2024
Reviewed: 25 July 2024
Avraham
IsraelThe hotel charges an additional amount of money, and tells you that there are benefits every day such as water and $25 to use in restaurants. But unfortunately when we tried to use the money the restaurant did not accept it. I understand that the site doesn't belong to them, but if it doesn't work, don't tell your customers that there is no daily money because there isn't!
Excellent location, big room and beautiful view
Stayed in June 2024
Reviewed: 20 July 2024
Denise
CanadaBed was a little hard for me but overall it was a great place.
Cheaper public Parking was right across the street, it had a nice rooftop to visit (no drinks or bar at the moment). The access to shopping and public transportation was awesome. There are so many great restaurants nearby and the comedy club was right next door! Love the free drinks for each day too.
Stayed in July 2024
Reviewed: 18 July 2024
Hockett
United StatesParking was expensive, though it is Chicago.
The location was easy to get to and the facilities were impeccable.
Stayed in July 2024
Reviewed: 16 July 2024
Maxell
PhilippinesThe property's final price is different from what I agreed to pay through Booking.com. Luckily, Booking.com managed to reimburse the extra pay. Additionally, they did not refund the full deposit fee, citing gift awards/hidden charges that we are not aware of. After several attempts of requesting for reimbursement, they manage to return the full amount. However, the staff and the manager were not friendly enough to help me address my concerns.
I love the cleanliness of the room and also its prime location makes the property attractive.
Stayed in June 2024
Reviewed: 11 July 2024
Charles
United StatesNo breakfast
Free upgrade, but not very economical
Stayed in July 2024
Reviewed: 5 July 2024
Howard
United StatesCost
Near various shopping and eating options
Stayed in June 2024
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