You are best ❤️

Stayed in September 2024

Everything was above and beyond. It was my second time staying here and I can’t wait to come back. This place also has the nicest hotel gym I’ve ever seen and used.

Stayed in August 2024

Staying at The 1 Hotel Hanalei Bay was nothing short of magical. The view? Insane. I’m talking jaw-dropping, postcard-perfect scenery that makes you question reality. From sunrise to sunset, every glance out the window felt like stepping into a painting. The food was equally as impressive – fresh, organic, and clearly made with love. It’s rare to find a place that marries luxury with sustainability so seamlessly. Whether it was breakfast by the bay or a casual snack, everything was top-tier. As for the amenities? Pure perfection. Every detail, from the spa to the fitness center, was thoughtfully curated. If you’re looking for a blend of relaxation, luxury, and a deep connection with nature, this is your spot. Can't wait to go back!

Stayed in September 2024

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Loved the hotel and location. Beautiful. Staff was great. Food was great. Was upgraded for our honeymoon which we really appreciated.

Stayed in August 2024

Understaffed and (partly) unqualified staff. From start to finish we were not satisfied with the service, starting with the fact that upon check-in we had to wait for hours to get luggage l get delivered to our room and finishing with the fact that one has to wait for 10-30 minutes to get seated for breakfast table (although there were clearly empty tables). Likewise, many of the employees (albeit not everyone) were straight unfriendly or unprofessional (e.g., chewing gum when speaking, etc.). All in all, we get to spend +50 days per annum in hotels across the globe, yet we have rarely seen such poor service, which in our eyes is a big no go with such high price point.

The property is arguably the most beautiful we have ever seen, not just in the US, but across the globe. The setting, the facilities, and design is just top notch and we could not imagine a more beautiful property.

Stayed in August 2024

Love the property. Everyone was so friendly and attentive. Our room was upgraded upon our arrival that was a perfect gift for our wedding! Thank you so much for everything! You made our stay so magical and special!

Stayed in August 2024

The service within the dining locations was poor. Products not available, drinks on menus were not cold, food for dinner and lunch both served before the drink order arrived.

Location and amenities were excellent.

Stayed in August 2024

Loved everything

Beautiful hotel, beautiful rooms!!

Stayed in August 2024

absolutely beautiful location & hotel, clean, friendly & exceptional service

Stayed in July 2024

Understaffed. For more than a $1000 per night it’s ridiculous that Barmen literally told me that they are extremely understaffed and that’s why they were slow. He was really cool though and doing a great job. When checking out - it took 40 minutes to find and get my luggage 🤦‍♀️ for the money per night it shouldn’t be like this.

Amazing luxurious hotel in a great location.

Stayed in July 2024

Poor experience at the bar But it was dealt with well

Beautiful location n and facilities

Stayed in July 2024

Nothing!

Everything!!!

Stayed in May 2024

No dedicated general reception desk to assist.

Excellent concierge. Beautiful property in a great location. In redouble fitness center.

Stayed in June 2024

It’s definitely pricey.

Beautiful location. The views and the sunset are amazing.

Stayed in June 2024

Lovely view

Stayed in June 2024

It felt like there were hidden fees everywhere you looked, and inaccurate charges if you weren't careful. One example is the mandatory $50/day 'valet fee', while there's no option to park your car yourself. Another, which ultimately doesn't matter but is strange, is the daily $2000ish 'incidental hold' I was charged on my credit card. These fell off afterward, but that's a bizarre practice that the hotel didn't have much of an answer for. Additionally, we asked the hotel to arrange us a taxi to a popular beach and were told it would be $70 total, but were ultimately charged $160 total. Finally, we were charged for breakfast when it was included in our reservation, which required another conversation with the hotel staff. Any one of these things isn't a big deal, but there were so many instances like this that it felt like a trend worth mentioning. All of this being said, I would stay here again, but think it's helpful for others to be vigilant so they aren't overcharged too.

One of the most beautiful properties I've ever stayed at. You get a sweeping view of Hanalei Bay from the entire main floor of the hotel, including the restaurant and infinity pool. The staff members were all very friendly and attentive to any requests, and the rooms were totally comfortable and modern. The gym was incredible, and there are a bunch of free classes that we took advantage of and really enjoyed. And if you're a plant lover like me, I have certainly never seen anywhere as nicely landscaped as this hotel, both inside and out. The entire feel of the place was magical.

Stayed in May 2024

Concierge appropriately concerned about the approaching storm and roads washing out, but wish we had been told an online reservation was needed to enter Haena State Park. There is no cell reception at the park to make one. They did recommend Tahiti Noi restaurant; not to be missed!

This is a hard review to write; every corner we turned was magical. Entering the hotel thru a garden/fountain wonderland, tropical cocktail at check in, passing thru lobby with overwhelming terrace/bar sunset, entering an oasis of a white sofa/carpet/woven art separate lounge off the corridor to our room. Bedroom with white plush fur sitting room/live fern on wall in bathroom. Fun to have gardener come to room for a fresh fern change. Doug at beach equipment rental very personal and informative on beaches and conditions. Adult infinity pool. Peaceful. Peaceful.

Stayed in April 2024

Lots of different elevators because it’s on a cliff but not a huge deal.

Property beautiful and perfect location.

Stayed in March 2024

there was nothing I didn't like

most beautiful hotel I have ever been

Stayed in April 2024

the design, the service and the amenities were all fantastic!!

Stayed in April 2024

Overpriced services and fees. Ofc it’s hawaii. Ofc it’s an expensive hotel. But things like massages were over the top, including service charges that predominantly didnt go to staff forcing you to tip on top.

It’s paradise

Stayed in March 2024

It felt a bit separated from the local community, we explored ourselves, however it would have been great to learn more about Hanalei Bay from the hotel. While welcoming, it also felt a little “exclusive” which I anticipate is the idea, but this created a separateness.

The ambience, positioning in nature, view, use of natural materials in the decor and attention to detail.

Stayed in January 2024

Food was lower than expectations, even the famous 1 Kitchen was standard

I would have expected better, it is a bit weak compared to the standards and price of the hotel

Stayed in March 2024

Everything about the property was amazing. Truly world class. The staff went above and beyond to recognize us and personalize the trip. The facility and many, many amenities were absolutely outstanding. Go if you can, you will not regret it!

Stayed in February 2024