5520 Ka Haku Road, Princeville, HI 96722, United States
#1 of 64 hotels in Princeville
Guests' ChoiceBased on 85 hotel reviews
9.4Cleanliness
9.7
Comfort
9.8
Location
9.8
Facilities
9.7
Staff
9.2
Value for money
8.0
Free WiFi
10.0
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End of dialog contentReviewed: 22 June 2024
Jane
United StatesNothing!
Everything!!!
Stayed in May 2024
Reviewed: 20 June 2024
Michael
United StatesNo dedicated general reception desk to assist.
Excellent concierge. Beautiful property in a great location. In redouble fitness center.
Stayed in June 2024
Reviewed: 13 June 2024
Frederik
NetherlandsIt’s definitely pricey.
Beautiful location. The views and the sunset are amazing.
Stayed in June 2024
Reviewed: 11 June 2024
Dorit
United StatesLovely view
Stayed in June 2024
Reviewed: 6 May 2024
Ben
United StatesIt felt like there were hidden fees everywhere you looked, and inaccurate charges if you weren't careful. One example is the mandatory $50/day 'valet fee', while there's no option to park your car yourself. Another, which ultimately doesn't matter but is strange, is the daily $2000ish 'incidental hold' I was charged on my credit card. These fell off afterward, but that's a bizarre practice that the hotel didn't have much of an answer for. Additionally, we asked the hotel to arrange us a taxi to a popular beach and were told it would be $70 total, but were ultimately charged $160 total. Finally, we were charged for breakfast when it was included in our reservation, which required another conversation with the hotel staff. Any one of these things isn't a big deal, but there were so many instances like this that it felt like a trend worth mentioning. All of this being said, I would stay here again, but think it's helpful for others to be vigilant so they aren't overcharged too.
One of the most beautiful properties I've ever stayed at. You get a sweeping view of Hanalei Bay from the entire main floor of the hotel, including the restaurant and infinity pool. The staff members were all very friendly and attentive to any requests, and the rooms were totally comfortable and modern. The gym was incredible, and there are a bunch of free classes that we took advantage of and really enjoyed. And if you're a plant lover like me, I have certainly never seen anywhere as nicely landscaped as this hotel, both inside and out. The entire feel of the place was magical.
Stayed in May 2024
Reviewed: 4 May 2024
Anne
United StatesConcierge appropriately concerned about the approaching storm and roads washing out, but wish we had been told an online reservation was needed to enter Haena State Park. There is no cell reception at the park to make one. They did recommend Tahiti Noi restaurant; not to be missed!
This is a hard review to write; every corner we turned was magical. Entering the hotel thru a garden/fountain wonderland, tropical cocktail at check in, passing thru lobby with overwhelming terrace/bar sunset, entering an oasis of a white sofa/carpet/woven art separate lounge off the corridor to our room. Bedroom with white plush fur sitting room/live fern on wall in bathroom. Fun to have gardener come to room for a fresh fern change. Doug at beach equipment rental very personal and informative on beaches and conditions. Adult infinity pool. Peaceful. Peaceful.
Stayed in April 2024
Reviewed: 17 April 2024
Natasha
United StatesLots of different elevators because it’s on a cliff but not a huge deal.
Property beautiful and perfect location.
Stayed in March 2024
Reviewed: 7 April 2024
Jenn
United Statesthere was nothing I didn't like
most beautiful hotel I have ever been
Stayed in April 2024
Reviewed: 7 April 2024
Shayla
United Statesthe design, the service and the amenities were all fantastic!!
Stayed in April 2024
Reviewed: 29 March 2024
John
United KingdomOverpriced services and fees. Ofc it’s hawaii. Ofc it’s an expensive hotel. But things like massages were over the top, including service charges that predominantly didnt go to staff forcing you to tip on top.
It’s paradise
Stayed in March 2024
Reviewed: 29 March 2024
Linda
AustraliaIt felt a bit separated from the local community, we explored ourselves, however it would have been great to learn more about Hanalei Bay from the hotel. While welcoming, it also felt a little “exclusive” which I anticipate is the idea, but this created a separateness.
The ambience, positioning in nature, view, use of natural materials in the decor and attention to detail.
Stayed in January 2024
Reviewed: 21 March 2024
Aziz
TurkeyFood was lower than expectations, even the famous 1 Kitchen was standard
I would have expected better, it is a bit weak compared to the standards and price of the hotel
Stayed in March 2024
Reviewed: 16 February 2024
Sarel
United StatesWe were upgraded to a master ocean view suite, which was spectacular. The view and sounds of the ocean were the backdrop to our deeply relaxing and inspiring stay. The location is easily the most beautiful on the island. The swimming beach was fantastic and my husband was pleased to be able to snorkel right on the property every day. The breakfast and different options for food were plentiful, healthy and delicious. And the staff went above and beyond to make us feel welcome, special and comfortable. We also enjoyed the complimentary yoga and sound bath sessions and I enjoyed a world class facial with the excellent Cindy at the spa. We loved the whole experience and will be back!
Stayed in February 2024
Reviewed: 15 February 2024
Jeremy
United StatesEverything about the property was amazing. Truly world class. The staff went above and beyond to recognize us and personalize the trip. The facility and many, many amenities were absolutely outstanding. Go if you can, you will not regret it!
Stayed in February 2024
Reviewed: 12 February 2024
Annelise
United StatesNothing. It was perfect
Absolutely stunning. Sitting on the cliff, the views were unbeatable. Everything was so green and lush you felt one w nature
Stayed in February 2024
Reviewed: 7 February 2024
Eddie
United StatesFood options in the main restaurant is limited. The spa experience was good but it cost almost $1100 for 90 minutes for a couple. I didn't find it reasonable at all.
Absolutely amazing experience. The location and staff were wonderful. They sure make you feel so welcomed and special.
Stayed in February 2024
Reviewed: 31 January 2024
Greg
CanadaThe food
Everything
Stayed in January 2024
Reviewed: 6 December 2023
Rarity
United StatesGen Z doesn’t have time for reviews of their room right now, so I’ll do my best to translate: sushi dining at Welina was the best of the best, coffee from Neighbors with views of the Bay as well as the breakfast buffet was top shelf, Johnny at the rum tasting was awesome, nothing was sus, no one was salty, everything was amazing, no cap.
Stayed in November 2023
Reviewed: 6 December 2023
Rarity
United StatesThe newest rendition of this hotel under 1Hotel is nothing short of perfection! From the exceptional rooms and delectable dining, to the consummate professional service and elevated experience, the hotel provided an unforgettable family vacation. Well done!
Stayed in December 2023
Reviewed: 18 November 2023
Kevin
United StatesWe were somewhat disappointed with the room size especially with the cost of the room. $4,000 for 3 nights we expected a fabulous room. There was only one small sink and little room to kick back and relax. Ice had to be requested and it took so long that one time we just went down to the pool to have a cold drink. The room had a cake with a card for two guests that were not us. Although we were disappointed we enjoyed the stay.
We enjoyed the views of the bay and the restaurants. The adult pool and spa is a plus. The location is a good central location to explore the island.
Stayed in November 2023
Reviewed: 16 October 2023
Thomas
United StatesWe needed better explanation on how to use gadgets in our room like light switches, TV, fan, how to get operator, etc. Food was not superior but good.
Views and location were great. We like the infinity pool and jacuzzi and beach.
Stayed in October 2023
Reviewed: 30 September 2023
Tim
United KingdomStaffing seemed to be a significant issue. Room servicing inconsistent, and messages simply weren’t passed from one team to another. The valet was both expensive and inefficient. Restaurant availability wS patchy for hotel guests.
Beautiful, incredible location, brand new refurbished hotel with real luxury vibe. Nice and laid back. We got a lovely complimentary champagne and cake to celebrate our honeymoon.
Stayed in September 2023
Reviewed: 22 September 2023
Janine
United StatesNot a single thing! Except lower prices on spa treatments and extras.
Everything about the 1 Hotel Hanalei is fabulous. Id say the prices for food and beverage and e gras like spa treatments and massages were outrageous and would like more food on The Kitchen menu but since it’s local farm to plate it’s understandable.
Stayed in September 2023
Reviewed: 20 September 2023
Clarissa
United StatesPhotos don't do the property justice. It was such a memorable experience and they have the most helpful/friendliest staff! Can't wait to come back!
Stayed in September 2023
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