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Our stay at Xanadu completely exceeded all expectations. From the moment we got there we relaxed thanks to the fantastic guest relations staff who greeted us. Xanadu is beyond peaceful, it's architecture and setting make you feel like you're the only people there. The service we received from our personal butler, the food we ate, the rest we had was more than we could have ever asked for.

Stayed in October 2022

nothing!!! everything was perfect

The customer service, hospitality, cleanliness, ambience, and tranquility from before, during and after our trip was first class service. Xanadu goes above and beyond to ensure your stay is perfect!! Not once were we bombarded with bills. We accorded the respect and treated like royalty!!! Best vacation and highly recommendable - definitely a value for money!!!

Stayed in October 2022

The only thing we did not like about the villa was the shower arrangement. It was not possible to shower without wetting hair, the spray diameter was wide and so did not provide a good central pressure but also, because of this, it caused considerable areas of the floor to get very wet which then became very slippy, especially if wearing the slippers provided.

The villa was beautiful, stylish and comfortable. Our butler Rashid was exceptional, he was extremely courteous and efficient without being too intrusive. He was very good at listening to our requests,remembering and responding.

Stayed in September 2022

amazing rooms, extremely friendly staff, food was unbelievable.

Stayed in August 2022

Absolutely no negatives.

We stayed in Xanadu for five nights / six days and loved it. Prior to arrival we have asked for female butler ( as my wife is hijabi ) and to ensure that all the meals served were halal. From the arrival when we were picked up at the airport we were treated with utmost respect and custom which we usually experience in five star, well established hotels in London. Jesca - our butler and helper was extremely attentive to every request we’ve had and made our stay a literal heaven. Now, few days after returning we constantly mention her and it won’t change for sure. Beach and tides: there’s a special website where you can check the tides timing and simply make your day around it. It’s not the hotel’s fault whatsoever. Beach during the low tides period is cleaned up from what we have noticed and it’s the only one without seaweed. Food: Not sure where to start or end - every meal was simply amazing and not only tasted great but also presented in five star manner. Wife took additional cooking lesson with the Chef which I observed and honestly - experience was entertaining and end result astonishing. Villas: We stayed in Kimwondo which is quite private and have additional pool on the rooftop. Massive space for a couple ( although I don’t see the point of staying in Villa when you have such a beautiful grounds and amazing beach to explore ). Anyway - spacious room and bathrooms, cleaned up with bed made and towels replaced EVERY time we left for the meal were simply “something else”. Additional: we’ve had problems with PCR tests arranged through the government website but hotel management moved earth and sky to sort it out for us! Extremely grateful as our next stop unfortunately required the recent swabs. Security and safety: Team of Masais keeping an eye on the property and beach 24/7 and making sure nobody from the outside sneaks in or tries do the “beach sales”.

Stayed in August 2022

We were upgraded to the Mawingu villa which was incredible! We had no reason to leave our villa which had a beautiful outdoor lounge looking out on the beach, a plunge pool, waterfall shower, and plenty of space. The architecture/design was very pleasant. We had amazing service from our dedicated staff member Mambo who organized our meals/space and always added a special touch. The food was phenomenal both healthy and delicious; we continuously looked forward to the next meal which was all covered in the package. They provided a list of additional activities and management went out of their way to help us plan a special day that worked for us; we enjoyed snorkeling, massages, and a sunset cruise. Once you consider everything provided in the package, we felt we received good value. Highly recommend!

Stayed in May 2022

exceptional and very private

Stayed in March 2022

From the moment you arrive to the moment you leave absolutely everything at Xanadu is perfect. Leigh’s (hotel manager) warm welcome and continuous 5* care hit every note perfectly, she delivered professional yet extremely personal care. Watson, our “butler” who became more of a friend by the end of the week was another example of how to deliver perfect customer service. He looked after us at all times and we were truly sad to say goodbye at the airport! From incredible meal time service, accompanying us on all excursions as well as popping up with drinks just when we wanted them - we have never known service like it! The rooms are out of this world. The food might as well be Michelin starred. You can eat wherever, whenever you want (beach, villa, main pool). Every member of staff is incredibly friendly. It really doesn’t get any better! Put it this way, we booked for 3 nights and then cancelled our second hotel to stay here for the whole time we were in Zanzibar! Don’t hesitate and book here for as long as you can and if you’re truly lucky, ask for Watson!

Stayed in February 2022

privacy and quality in everything! staff is amazing

Stayed in December 2021

The service provided at Xanadu is way above every standard. The person dedicated to our room - in our case Watson - really did everything he could (and more!) in order to make our stay unforgettable. He definitely managed to. Congrats!

Stayed in August 2021

We were there for our honeymoon and everything was just perfect. Real butler service (we had Watson who did more than his job). Food was amazing, chefs adapt the menu for you.

Stayed in July 2021

the beach isn’t really nice, so you spend most of the time at your villa or go for a tour. it’s perfect if you like relaxing, otherwise you can get bored after some nights

hidden gem, perfect to relax, incredible service, beautiful villas, probably the most luxurious experience in Zanzibar. The food is unbelievable, approaching michelin star quality

Stayed in September 2022

The food

The architecture of the rooms and main lobby is unique and so beautiful Friendly and helpful butler

Stayed in August 2021

none

everything overall

Stayed in July 2022

There are no comments available for this review

Stayed in March 2023

There are no comments available for this review

Stayed in October 2022