A little far from the pier and convenience stores, the shuttle bus did not run late enough that we had to call taxi to drive us back from Ita Thai, but the lady driver arrange by the hotel was excellent. The food for dinner at the restaurant of the hotel was not that good. The rest rooms by the restaurants smelled.

Good lake view, good biking trail, free use of bikes, the room is nice, spacious and clean, the breakfast buffet is good and the staff members are friendly and helpful.

Stayed in July 2024

Nice location

Stayed in May 2024

Wide range of choices. good quality

Stayed in July 2024

The hotel is a little dated and some the hinges at the cabinet came loose. The spa tub can be cleaned more thoroughly although having a big tub, which can accommodate 2 persons easily and the TV is a plus point. On the first night, we arrived late evening and just in time for dinner as the kitchen closed at 8pm, which could be highlighted to give us an option to have dinner elsewhere. Generally, dinner is available from 5-7pm local time in most of the family-run restaurants. Some were closed on certain weekday.

The location was convenient right in the middle of the lake. The ShuiShe Pier was within walking distance about 15 minutes. The weather was great with slight overcast over the 3 days that we stayed but did not stop us from enjoying the scenery. There is free shuttle and bicycle for hotel residents. The staff were friendly and helpful. They served local buffet breakfast, almost the same daily. There were pool table, Nintendo, basketball machine and videos for loan. Good to keep us occupied after dinner as there is not much to do around at night.

Stayed in May 2024

Location great if have bike but 1 km to any restaurants and to ferry or town.

Nice very large room.

Stayed in June 2024

None

Free hotel transfers to sites good service

Stayed in June 2024

Rooms were old and signs of wear and tear given the amount paid for the rooms. Not enough in hotel facilities for use during stay. The spa was not open in the evening we were there. Location is a little far from the most of the sightseeing locations.

Rooms were large for family. Big bathtub for a good soak at night.

Stayed in June 2024

Some wear and tear shows in the room.

Good location. Good food. Clean

Stayed in May 2024

Free bikes to use to cycle around the lake. Lovely views. Very comfortable room. Handy shuttle to get back into town with luggage.

Stayed in April 2024

There should have been bottled water and toiletries in the room. The breakfast did not cater sufficiently fo westerners such as myself. For breakfast there was minimum cereals and bacon only every second day.

The location was very good.

Stayed in April 2024

Food range quite limited.

Ambience was great.

Stayed in April 2024

A very spacious room. Comfortable and clean. Great location.

Stayed in April 2024

All ok

Good breakfast Good location

Stayed in February 2024

Big room for four comfortably. Nice large tub for soak in room.

Stayed in March 2024

Lovely spacious room. Good location. Good breakfast. Free bikes available to get you around.

Stayed in March 2024

- They have a shuttle bus services between Shuishe pier and Xiang Shan to the hotel that is so convenience to us who travel with 5-years old kids. - The staffs are so enthusiastic services to help and assist you. - The hotel have bike borrowing services, you can take a survey around SML by bike.

Stayed in February 2024

To have more towels of 3 sizes S, M, L. To add hooks in the bath room.

Breakfast was good with many choices.

Stayed in February 2024

the answer for my request ...not politee

Hotel is very nice but the staff need more traning

Stayed in January 2024

the pillows are a bit too high and hard for our taste.

Good breakfast

Stayed in January 2024

The hotel was slightly old but still fairly clean. Abit further away from the port and shops to rent electric bike (around 1km).

The property was spacious and nice. Staff were also very friendly and helpful as they recommended places to go around the lake and where to get the best electric bikes. The hotel also provided free bicycles to cycle around the lake. Facilities were also great as there were billiards, arcade basketball machine, air hockey, switch and ps5, which guests can enjoy free of charge. Breakfast also had lots of selection. Overall nice experience.

Stayed in January 2024

The room service was really bad. I had to wait for my food for 1.5 hours and to call the reception and go to the restaurant to get it. The breakfast didn't have enough protein choice for those who don't eat pork - as a rule one fish dish and something like chicken nuggets. The fruit were not properly washed: I personally removed a big piece of dirt from my watermelon.

Perfect location, spacious and clean room.

Stayed in December 2023

spacious room

Stayed in December 2023

A little dated

Fantastic view of the lake.

Stayed in December 2023

There is nothing to dislike.

Location was great, free bicycles to use for 2 hours, good service.

Stayed in December 2023