Couldn't buy ice cream from the freezer without purchasing an entire buffet dinner

Great room size and location

Stayed in November 2024

There is a curtain to close the bathroom and toilet area rather than an actual door.

This is a great location to walk to sun moon lake!

Stayed in September 2024

our room is with hot spring tub. we were really enjoy it, especially after a pour of rain on that day.

Stayed in July 2024

The room rate and wifi

The room is clean and staffs were very helpful

Stayed in July 2024

The fitness room stank of cigarette smoke. This is not what one would want to breathe whilst doing exercise.

The room was spacious and came with a good sized bath. Very clean and decent amenities.

Stayed in June 2024

Resort facilities

Stayed in April 2024

I don't think the hot spring is really hot spring water, but felt more like just hot tap water. The room bath and toilet was divided by just a curtain, perhaps not so suitable for those who need more privacy in the bath. The room design seemed a lil outdated as well.

We opted for the half board option including dinner & breakfast. Quality is not the best but it is decent with good variety of food. Service from the restaurant was also very thoughtful. Our room came with a private bath which was great to be away from the cold in the public pool.

Stayed in March 2024

If possible more dishes of vegetable are expected.

The security, cleanness of room, location, weather and environment are good enough for vacation and work. Especially this hotel is very close to Sun-Moon Lake and mountain pathway; nice spot for refreshing your brain cells.

Stayed in February 2024

- Breakfast was terrible. Despite the premises being relatively empty when I arrived, I was seated in a very cramped corner with the sun shining in our faces for most of the time, They did offer us the option to change tables, but by then we were already finishing. Also very limited food choices, especially for my children who prefer a Western menu (I guess for non-Asian guests also). - I booked a family suite. However, the bathroom/toilet cannot be locked from the inside. This caused some anxiety when family members of the opposite sex were changing/using the bathroom/toilet.

- About 5 minutes' walk to the main road/shops. The pier is also within walking distance. - The room I booked was spacious and comfortable. - Staff are flexible to grant requests that are outside of their hotel rules.

Stayed in January 2024

No electrical plug and bed head night stand

Very clean with good management

Stayed in January 2024

The breakfast and the dinner were included in the room charge. But the food choice was limited.

I prefer taking the hot spring bath inside the room and the room was very spacious. Not only did I enjoy the bath inside, I could also enjoy the steaming room facility. The room also accommodates a central heating service. Very good!

Stayed in December 2023

A bit of walk to the pier to catch the boat

Huge room for 3 adults

Stayed in December 2023

not enough parking

clean and spacious

Stayed in December 2023

It would be great if there were more water fountains, but overall it was amazing stay, thank you a lot!!

Stayed in December 2023

The temperature wasn't as adjustable as desired. Not enough drawers in the room. Some areas in the bathroom need to be repainted due to moisture levels from the in room hot spring.

Personal hot springs was amazing. The room was spacious and well designed. The food was good. We really enjoyed the on site amenities and activity space for kids.

Stayed in December 2023

The bathroom only had a curtain dividing from the living room. Bit weird but was ok for 2 nights.

There are 2 building attached to this property. We were in the other building which had the games room. The cafe wasnt open so had to go over to the main building for everything but it wasnt an issue. Bed was comfortable with lots of space. Great location. Everything was in walking distance. Bike rental were also great and reasonable priced. The area was quiet overall. Not many places open even though google maps said it was open. It would be really busy in summer season.

Stayed in November 2023

Some of the furniture were quite old and cleanliness becomes questionable you see old stains. The age of the facilities took away a bit of the comfort aspect but it was still an enjoyable stay.

Value for money but a bit old. The staff were friendly, the room was spacious. Breakfast was not bad. The ferry pier, restaurants, bicycle rental stores are withing walking distance from the hotel.

Stayed in November 2023

The kinds of vegetable are too few for meals, including breakfast & dinner.

There is the room to improve the breakfast; such as add more kinds of vegetable.

Stayed in October 2023

Not much to eat at night around the hotel. The restaurants looked so empty we didn't dare go in.

Very near to the boardwalk and cycling path along Sun Moon Lake..Walking distance to the pier. Big rooms. The toiletries provided have a nice botanical scent. Breakfast spread is not bad.

Stayed in August 2023

My friend recommend me to stay this hotel when I start to plan family trip. But I was disappointed when I entered the room. There are two buildings of this hotel and I was arranged in next building. Room is not spacious and bright like photos, and looks aged. When I share this experience with my friend, she is surprised cause she stayed in the main building and the room is bright and spacious.

Hotspring in the hotel, very relax. My families left swimming suit when they check out. Hotel staff inform us and arrange delivering, very efficient.

Stayed in August 2023

You can’t see the view of the Lake from the hotel and there’s few restaurants and shops around it. There’s just one restaurant for buffet in the hotel.It’s difficult to find nice restaurants near here. They call it hot spring (onsen) but actually it’s not real hot spring.

This hotel has Japanese language staff and he helped us a lot. The building is old but inside is renovated. The room was spacious and has nice bathroom. When we checked out, they keep our luggage and took us the bus stop when we returned. The driver was also kind and courteous.

Stayed in July 2023

If possible it seems better to improve the contents of breakfast; especially more options of vegetable.

The location, scenes around the hotel, clean room, attitude of service people, amenities is marvelous for a traveler. There will be a cozy stay. As well the outdoor swimming pool is the nice place to relax yourself.

Stayed in June 2023

One of the wardrobe doors couldn't close properly causing the interior light to spill out without a way to turn off the light.

Room comes with a large personal bath with hot spring water. Room feels luxurious and clean. Service staff were friendly. Hotel is conveniently located near to the main bus station and ferry terminal.

Stayed in June 2023

For breakfast there are too few options of vegetable available.

Room, dinner, staff & locations are impressive to me.

Stayed in April 2023