The smart TV did not have any ability to use internet options, such as netflix, or browsing or screen share. The AirCondition was set to 22 deg and was not allowed to be changed. This was not comfortable for my family and I. The room service menu was not readily available in the room. I had to call and was given information over the phone. There was one bar tender (Anna) who was abrasive and confrontational. She was the only example of poor customer service in the entire hotel while on my week stay. The clearing of used room service items left in the corridor by all rooms should have been done more promptly it was left there overnight and for many many hours resulting in the stale food odor eminating in the corridor.

The Bathroom and the room itself was updated and well maintained. the lobby was welcoming and warm, and the staff was generally pleasant and accommodating. the cheeseburger was amazing, and location is prime!

Stayed in June 2024

Currency exchange rate was very low.

Everything was good. Staff was very supportive and understanding. I am a Vegan and they carved out a specific Break fast for me from the Buffet.

Stayed in June 2024

No complaints

Room, location, staff, facilities, breakfast.

Stayed in May 2024

The food prices, I think too expensive

Big an very clean room

Stayed in June 2024

There was no mini refrigerator in the room.

Stayed in March 2024

Communication is important. There was a bit of confusion with breakfast, but it was all sorted afterwards.

Location was ideal for what we wanted

Stayed in May 2024

broken door in room, no lamp in another.

friendly staff....

Stayed in May 2024

i believe that when you make the reservation online,breakfast should be included. This was a disappointment.

The location and service was good.

Stayed in May 2024

the room cleanning service was poor and the restaurant prices are very high

the food prices are very high with a more or less quality

Stayed in March 2024

Breakfast was great especially the variety. They need to have more tea options but otherwise it was good overall.

Stayed in May 2024

This trip was surprisingly pleasant and I have no complaints.

I always stay here when I come home. The last two times the rating was poor but this trip I got a great room with a nice view on the 5th floor.

Stayed in April 2024

The bedrooms are renovated, but the other areas are a bit oudated.

The location, the bed was very confortable.

Stayed in March 2024

Wrong order for breakfast

Front desk staff was friendly Room Service was excellent

Stayed in April 2024

I didnt like the way the hotel manage my credit card. I have duplicated transactions and they dont answer my mails.

The Bed is the best

Stayed in March 2024

Housekeeping not done at all.

Staff were very helpful, especially reception and security. That is why I rated this property with 8

Stayed in March 2024

The beds and the expense of the breakfast

The breakfast was delicious but way too expensive, the pool was nice. It would have been nice if the swim up bar was available. The beds were extremely hard, most of my coworkers did not sleep well. The staff was EXCEPTIONALLY FRIENDLY! I would definitely go back just for the staff.

Stayed in February 2024

Staff a little rough in the deal, it doesn't feel like they are interested in giving a good service

Location is good, nice and clean

Stayed in January 2024

Breakfast was not included in the room rate, and given the prices charged at carnival time and what other hotels offer, it clearly should be.

The first room allocated to me was a disaster: old, damp-smelling, carpeted floor. I asked for a change, and although this first annoyed the receptionist, she played along, understanding that I wanted my 5-night stay to go as smoothly as possible. So I was finally able to have a brighter room, one of those recently slightly renovated (So, just ask if you don't like your room). Otherwise, the pool is pleasant. The "grab to go" food service is very convenient. The hotel cab, although more expensive than elsewhere, is very practical, and Nigel is very helpful.

Stayed in February 2024

I like bedding and towels daily and had to tell the hotel staff. Also couldn't call reception from my room.

The food from the restaurant was delicious and well priced. The location was perfect for access to carnival and sights.

Stayed in February 2024

Payment didn't match what booking.com had given us but the matter has been resolved

Staff were great and helpful, credit to the cleaners rooms were always clean. Recommended on the best places to go by staff be it for food or other things.

Stayed in February 2024

The amenities and housekeeping could be improved

The location and the bed was very comfortable

Stayed in February 2024

There was drilling and noise from what I assume was construction taking place in other room/s which was a bit disturbing.

The room was clean and comfortable. There was also a very nice view from the window.

Stayed in February 2024

The facilities need better maintenance

The staff were really nice & the location was good

Stayed in January 2024

The hall way had a musky scent.

Stayed in January 2024