Staff poor communication skills Very poor in foreign languages Too much focus on Russian tourists

Quite generous food and beverage Very good location Friendly environment Though no good sandy beach, swimming was amazing.

Stayed in October 2023

The kettle is very old, and the plastic is worn-out and not working. The place is very big and there is no golf car to pick you to any where. Except in the check-in and check out. The resort is divided into 3 main areas front, middle, and back yard room ( the view depends on where your room is) The beach is not so clean and not sandy. There are rocks outside and inside the sea.

Multiple swimming areas The view of mountains and trees The cot for baby was from chicco and was so clean, and our beddings were so clean Staff were supportive and helpful. I like the kids activities

Stayed in June 2023

The problem with the staff in this resort is obvious, lack of interest in the guest, only focus on the tip, carelessness in preparing the tables in the restaurant, waiting in the bars while the waiters are talking to each other or typing on the phones... Of course it's not the staff's fault, but probably the management's, and that's why I'm writing this. Outside the resort, it is not worth going out into the village, there is nothing to see.

The resort is in a really nice location, a lot of pine trees, we had a nice room, but it all depends on luck, some bungalows have a view of the wall of another bungalow. The food is very good, the fruit is excellent, the cakes are monotonous, the radish is a hit. Entering the sea via the beach is unpleasant due to large stones, but there is a good jetty for quick entry into the sea. Drinks are also replenished in the in-room bar every day.

Stayed in September 2022

Animation and specifically children animation requires improvement. Good kids club with interesting program, but can be extended with more active games for various ages. Biggest frustration was that we asked for rooms on second floor during booking, but still were given rooms on 1st floor. Can confirm other reviews that for see you need special shoes to enter comfortable but if you like stone beach, it's good, they also have a pond be able to sweam from there. But all in all for us with two kids it was OK.

Great territory, personal does everything to keep it clean and well maintained despite some guests who does not care bring glasses back to bar areas. Good food during the week they constantly changed some dishes though I can agree with some reviews saying that not all dishes are excellent, but at the same time we always found at list fiew that was delicious ( specifically various aubergins, chicken, grill). Choice is large. Service was also good. I readreviews that complain about slow service but not agree. Even if restaurant is full and you do nit want to wait for servant to bring a drink, there is bar and coffee mashins for fast self service. For such large hotel it is very reasonable. Lifeguards work perfectly in the pools and at sea.

Stayed in October 2022

Food was luke warm at best. We ate out a lot as a result. Housekeeping were very good at keeping the room clean and tidy but requests made to reception for more toilet roll and a coffee mug for the morning rarely got through to housekeeping so these items were difficult to get.

Room was lovely, facilities good. Staff very friendly and helpful.

Stayed in September 2022

Chalite style, simple,

Stayed in September 2022

1. Terrible cricket noise during the day. 2. Cleanliness in the public areas 3. Hot water in the showers only after 2100 (took 3 days to arrange properly). 4. Very rocky beach.

1. The landscape. 2. Rooms. 3. The food. 4. Clear sea water.

Stayed in August 2022

nothing

its location, staff, food

Stayed in August 2022

Cleanliness - not up to 5* standards (room did not get cleaned for 5 nights). Staff - not very hospitable, showing clear signs of being overworked & underpaid. Adult pool - no such thing. Kids were running wild everywhere.

Food & number of pools/seating by the beach.

Stayed in August 2022

A great hotel with an amazing water slides park on the property, great pools and spa, and very friendly staff. The customer manager Evgeniya made every effort to accommodate our requests. My kids of 4 and 11 were over the moon with the holiday

Stayed in June 2022

very friendly staff

Stayed in June 2022

nothing! above and beyond

. amazing place for a family vacation. food was great, clean rooms, great staff, facilities was wonderful great value for money we'll definitely return

Stayed in October 2022

The entry into the sea could be better.

Big and beautiful territory, recently decorated rooms, tasty food, imported beverages, helpful staff.

Stayed in September 2022

unprofessional stuff at the reception, not very clean territory and rooms

very green , food

Stayed in July 2022

the staff has been very rude with us, specially at the reception. we booked 3 rooms 2x (1 queen bed + sofa) 1x (twin beds +sofa) when we arrived the rooms had no sofa and were really small in size, when we said that the rooms aren't what we booked they said that we can cancel and its not there problem, the thing is we paid for the features and we didn't get them and they still charged us knowing that its a season and the hotels are full, so they took advantage. not everything is inclusive (redbull for example) also the "special restaurants". we enjoyed our stay because we did our own activities. the hotel should consider learning more about hospitality and smiling in your guests face. one more note, every time I call the reception to ask for something that should be in my room, they say ok what do you want in a rude way then don't even deliver it (toothbrush and paste for example ) so i went to the reception and by mistake got locked out of my room and I said to the guy there why aren't bringing me what i asked for and he says okay ! what do u want in a very aggressive way, then when I asked for an extra key he slams it at the desk and turns away!

the design of the hotel is actually nice, the organic design and how they dealt with the nature is very impressive. the pool was a bit warm but size is ok

Stayed in July 2022

the staff unfriendly..unhelpful..not experience..rude …bad wifi

the location

Stayed in July 2022

There are no comments available for this review

Stayed in September 2023

There are no comments available for this review

Stayed in June 2023

There are no comments available for this review

Stayed in October 2022

There are no comments available for this review

Stayed in October 2022

There are no comments available for this review

Stayed in August 2022

There are no comments available for this review

Stayed in August 2022

There are no comments available for this review

Stayed in July 2022

There are no comments available for this review

Stayed in June 2022