Room Breakfast

Staff Location

Stayed in May 2024

The jet tub would go off 15-30 minutes after it or the shower had been used. Very annoying when you shower before bed and were half asleep when it goes off. The spa facilities were ok, but the steam room and one sauna were not working. Breakfast was also very poor, hot options limited and what they did have was strange (carrots for example). Cold offering was not much better and the coffee looked like sewer water out the machine. It was also very busy every morning, we did go late most days, but they were struggling to clean tables due to lack of staff it seems

Great value for money, close to the old city and easily walkable or can take the tram which is a 5 minute walk. Also a metro station 2 minutes away for easy travel around the city. Beds were comfortable and staff were friendly

Stayed in April 2024

We first stayed at the ground floor family room. It was beautiful but no natural light which we wanted. We requested another room and the services were prefect. Got moved to a lovely new room on the 3rd floor.

Good location. Close to the grand bazaar and sulimaniya mosque. Tram services close by. Cleaner Omar was very helpful. Reception staff mehmet and Malik also very helpful.

Stayed in April 2024

Drain smell particularly in the reception, bar and bathrooms. It’s pretty bad and unfortunately lets down the hotel and the people that work there. I had paid for a room with a window but there was only an inner room available on arrival. We had a discussion and they agreed to move me to a room with a window the following day but I could have done without the hassle.

Location and proximity to transport and tourist sights. Staff friendly and genuine. Rooftop pool and sunbathing area looked amazing - opens shortly. Comfortable bed. Breakfast buffet included. Second room was really nice - see below. Cheap price.

Stayed in April 2024

Should be a fan in toiletes. No table and two chairs in rooms. Housekeeping should provide brush teeth, teeth paste , shaving razor and shaving cream. Lu 7i

Location Staff

Stayed in April 2024

The cleaners clean our room everyday but did not change the bed linens, they just straighten the beds out, so we had the same bed linens for 5days. The jacuzzi was not washed either.

Staff were very helpful and always smiling, the location is perfect. The Hamman bath was exceptional.

Stayed in April 2024

Hotel was not maintained well…could be far better…

Location was perfect for our trip. Metro was just few meters ahead with v good connection to everywhere..hot water pool was best for rainy days…additional dinner ink. made trip very price worthy..,

Stayed in April 2024

Nice

Ali

Stayed in April 2024

No issues really.

It was a convenient location and the staff were very understanding. They quickly sorted out our room and even sent us a welcome cake to our room with a thoughtful message. The dinner and breakfast buffet was a very good addition especially for my two little girls. As a family it was not always convenient to eat out, having the free buffet dinner was a bonus as we did not have to worry each day about what and how we would get to dinner. We were fasting during Ramadan and our breakfast suhoor was available for us in the morning prior to breakfast opening at 7am.

Stayed in April 2024

The dining area was two busy and often the food did not get replenished fast enough in the morning. Breakfast was chaotic. A clean was always await.

The hotel was very welcoming and great location

Stayed in April 2024

Food no big selaction

The hotel is so nice

Stayed in March 2024

Have to change our room 3 times to get what we needed.

Friendly and helpful staff

Stayed in April 2024

The reception area is insufficient for the number of guests checking in/out. Everything takes ages to complete. The impression was that staff are under pressure and are not coping well. There was no shower gel in the room and when requested we got another bottle of shampoo instead. Little annoying things which spoil otherwise a very good impression.

The rooms are very nice, luxurious with a huge jacuzzi. There is a nice pool, gym and spa centre. Conveniently located near the tube and tram stops. Reasonably good breakfast.

Stayed in April 2024

Small room

Position !

Stayed in April 2024

Nice cooperative staff

Stayed in April 2024

Dinner is not really good. It is very limited food served and we are not satisfied with dinner.

We really like rooms, facilities, location and breakfast.

Stayed in April 2024

Hamam a little pricey. Food poor in the hotel

Friendly staff

Stayed in April 2024

all was good.

very traditional Hotel. but the rooms were kept very Modern & clean. missing utensils were immediately replaced. staff were extra Helpful. gave us personal travel Card. Provided us with Cheaper Taxi transfer on request.

Stayed in April 2024

The spa bath did not work

Friendly welcoming staff. Breakfast and dinner included. Great location for exploring the Old City.

Stayed in April 2024

We book transfer in the hotel via hotels concierge for early flight. They were late 30 min because they forgot It and it was so stressfull.

Location, Amenities,Food,Pool,Staff,

Stayed in April 2024

The dinners on the half board could be improved with better variety.

Exceptional staff with a great deal of personal attention given. Everyone was extremely helpful. Requests were dealt with quickly. The location is brilliant for exploring the city without being in the middle of the busiest parts. Access to all forms of public transport is great!

Stayed in April 2024

Room service at the Night isn't attentive.

Hotel was good and value for money.

Stayed in April 2024

Too Small room No balcony Noisy especially if you have a festive neighbours like we did who partied all night apparently yet the reception did help after i called them

The location is perfect for public transportation users like me, metro station is few steps away and the tram station is 500m away also, taxis are available around the clock, many grocery shops and minimarkets were few steps away as well for daily usage, the staff was welcoming and very helpfuel, especially Mr. Mehmet at the reception, who helped us with free early check-in and breakfast at 8:00am (the usual checkin is 2:00pm!), the room was too small but i guess it was enough if you use a hotel room as a bed and bath like we do, clean and tidey, fridge, iron, hair dryer, TV, all there, we didnt miss a thing, the view of the window was a back street but from the second floor it wasnt a problem, breakfast was ok, the swiming pool was clean and children friendly, over all we had nothing to complain about for the budget we invested, and would consider it for sure in our next stay in Istanbul.

Stayed in April 2024

The location is great (walking distance to tourist places, tram and metro), the breakfast was very good, apartment clean and all what we needed- pool (for the kids) fitness ( for me) and sauna (for my husband). I really recommend it.

Stayed in April 2024

Our room was very close to a club attached to the hotel. We could hear the music which thankfully stopped around 11:30pm at night.

This old hotel has the charm of a past era. It is well preserved, organized, and hosts guests from all over the world. Its location in the old city is ideally located close to many landmarks, restaurants, and shops. In addition, a stay includes breakfast and can also include lunch and dinner buffet. The food has many options, and the area is kept very clean. The personel is very pleasant, professional and courteous. The room was clean, and all amenities were functioning.

Stayed in April 2024