Location. Rooms are old and dark.

Amazing breakfast. Amazing service.

Stayed in October 2024

The small gripe is that the hotel compound was so large one needs the bucky-cars to ride him around; Sometimes it's great fun, sometimes it's a hassle. But the bigger gripe is the awful laundry service: It costs a fortune which we paid in no other hotel in thailand, it had extra hidden payments in the form of VAT which wasn't written upfront, and it was slow to boot. It is a disgusting blemish on a otherwise perfect painting of a Koh Samui hotel.

The compound from the entrance, to the trees surounding the huts, and finally to the beach is beautiful. The hotel itself has the most stylish design I've ever seen. The rooms are large, romantic, organized and have a free coffee machine. It is well designed and immaculately clean. The staff are charming - each and every one, and respond like lightning when you need them. They were even willing to give us a room 3 hours before the check in time simply beacause "they are ready". They are beyond a doubt the hotel's strongest point. The receptionist "Cookie" who recieved us was especially caring. The hotel's beach was wonderful, sunny and secluded with free kayaks to borrow. The Bars were open at good times and the food at breakfast and dinner was a rich array of dishes to serve any pallete. I recommend it a thousand times over.

Stayed in October 2024

Everything

Stayed in September 2024

Nothing.

Amazing Hotel. All the staff is there whenever you need something to make your stay more joyful, with their smiling faces. Villas are spacious and nicely decorated. Highly recommended, especially to young couples!

Stayed in September 2024

More vegetarian options for Breakfast and more Indian cuisuine

Stayed in August 2024

The property was so big, and I had no directions I had no idea where I was going

Very good location. Next to the beach. Very luxury room and great air con

Stayed in May 2024

Issue accessing app, menu not found on website

Food, access to the beach, room

Stayed in June 2024

Nothing

Location, hospitality, food, villa. Basically everything

Stayed in June 2024

Private Pool Villa, expensive, but worth every Cent, super service, super kitchen, super team. Really nice beach area and wonderful sunset experiences.

Stayed in March 2024

We have been vacationing in Koh Samui for twenty-four years and this was our best stay. W Hotel is charming and lobby pool adds a nice touch, especially for the nightly fire dancers. Our room was surprising large compared to other top Samui hotels and included a private pool and spectacular view of the ocean over the adjacent forest canopy. I cannot begin to praise the staff enough. The buggy drivers were always helpful and during one rain storm they delivered us directly to our car in the parking garage thus avoiding a transfer in the rain in front of the hotel. The driver waited and then guided us out to the access road which was another nice touch. Food, especially the Thai options were delicious and surpassed the dinner we had at a nearby resort that has a lengthy discourse on the high quality of their chef and Thai food on their web site. We had several meals in our pool villa and the service was excellent and it was lovely to enjoy our private dining from our own deck overlooking the beautiful view. We also returned this trip for another excellent Japanese meal at the featured restaurant, Namu. It is not surprising why they continue to win awards after you enjoy their lobster with spicy noodles. Service was never farther than a call away and our requests were frequently handled by Aimee who is not only super-efficient but also charming. She met and exceeded our requests and also provided shopping tips and restaurant recommendations, It was interesting to compare our years of visiting Samui with here more recent experiences. W Hotel provides lovely rooms, great dining experience and an unmatched excellent staff and I would highly recommend staying there.

Stayed in May 2024

Everything

Stayed in April 2024

Only setback were the occasional mosquito bites, despite the regular fumigation in the resort area.

The room is beautiful and the service is amazing! We had a wonderful stay at W. Everything went well from the moment we checked in until we checked out. Reservation Team, Welcome Team, Food & Beverage Team (thank you Gift and May and everyone in F&B team for taking good care of us), the cooks at the Kitchen Table, including a very yummy customized Indian vegetarian main course by the Indian master chef, Buggy team and the people at the beach (Boss) are super friendly. Everyone always checked up on us and helped out with whatever we need. Big compliments!

Stayed in April 2024

WE WERE NOT PROPERLY GUIDED ABOUT THE RESORT AND THE AREA OF INTERSTS AROUND. CERTAIN THINGS ABOUT THE RESORT WE CAME TO KNOW AT THE TIME OF CHECKOUT REST IT WAS A WONDERFUL EXPERIENCE STAYING AT THE RESORT.

Stayed in March 2024

Nothing

Lovely staff and area

Stayed in December 2023

room beach breakfast services

Stayed in March 2024

Location of the hotel is very good. We lived in Tropical villa which was very private and silent. I would Especially like to mention the excellent service, always supportive stuff. Thank you for these days of leisure.

Stayed in March 2024

nothing

everything , especially the service

Stayed in February 2024

Some maintenance could be done here and there. But overall the place looks amazing and it did not disturb the overall experience.

We stayed at W Samui for 2 nights at the end of our trip around the Samui archipelago. It served as a perfect finale for our journey. The hotel is beautifully situated on a private beach, offering picturesque views throughout the resort that tempt you to capture them in a photo. Our Tropical Oasis room is one of the most beautiful and spacious hotel rooms I have ever stayed in. And I should not forget to mention it features a private pool, which of course is amazing. The front desk can be easily reached via WhatsApp or the Line app, ensuring efficient communication for any queries or special needs. The food and drinks we enjoyed were delicious, and the staff were consistently super friendly and helpful. To conclude this review I must highlight Ammie, who went above and beyond in her warm and friendly care for our family. From assisting us at check-in to recommending various resort activities, such as Fire shows at Woobar and sunset dinners on the beach, she ensured we had the best experience possible. She also took special care of our 4-year-old son providing him with an occasional cookie or ice cream. And even personally crafting a beautiful souvenir for him that he absolutely loved. Thanks W Samui and Ammie for the amazing end of our journey.

Stayed in February 2024

Just awesome! 👍

Stayed in February 2024

I liked everything

In one word: WOW! The service was above all our expectations. The room is very big & comfort and the design is amazing

Stayed in February 2024

Literally everything, this is definitely the best W that I have stayed at so far. The staff is extremely nice, helpful and will go over and above to help you. The view and services were all amazing. I'll always stay here whenever I am n Koh Samui.

Stayed in January 2024

beach

hotel really nice clean just have 1 problem beach 🏖️ another people from outside can to cone easily to hotel beach free this just bad because everyone family and need feel safe but another inside hotel really nice 😌 Instagram ( 00miid )

Stayed in January 2024

Great and helpful staff.. wonderful spa experience!

Stayed in January 2024

The shampoo thing in the room is weird

Its location is amazing , brilliant views over the ocean , lovely lovely staff from reception to housekeeping and beach guys , the massage lady at the beach is the best one we have ever used ( at least 10 times in 6 days )

Stayed in January 2024