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Reviews of Phi Phi Arboreal Resort 3 stars

125/148 Koh Phi Phi, Moo 7 Tambon Ao-Nang, Muang, 81000 Phi Phi Don, Thailand

#94 of 131 hotels in Phi Phi Don

Guests' Choice

Review score

Based on 622 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.0

  • Location

    6.9

  • Facilities

    6.9

  • Staff

    8.1

  • Value for money

    7.2

  • Free WiFi

    7.8

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Showing 151 – 175

  • Reviewed: 18 April 2022

    7.0
    Beautiful view, unique place, let down by unclean rooms.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    Room wasn’t particularly clean, we had to ask twice before they cleaned it (hairs on the floor, dirty bathroom etc). Bedding was quite stained and old, I think they just need to invest in some new sheets.

    View from the room was amazing, room was good value. We saw reviews mentioning the many steps up to the property but that’s what you expect in return for a great high-up view, and the exercise is good!

    Stayed in April 2022

  • Reviewed: 18 April 2022

    8.0
    Unbelievable view and calm room
    • Leisure trip
    • People with friends
    • Superior Double or Twin Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    To access the hotel you need to walk for 200 meters through stairs which is exhausting when you do it 4 times a day under hot weather ! We were young so it wasn't a problem for us. The reception maid us paid for two cups of coffee (80 bath/unit).

    The view from the room was spectacular ! We could see the two bays of the island from our balcony. The restaurant of the hotel is a bit expensive but good. We recommend you to eat there during the day to enjoy the view.

    Stayed in April 2022

  • Reviewed: 15 April 2022

    7.0
    comfortable
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The sheets had some stains and so did the beach towels. The receptionist told us that the stains didn’t wash since they come from sunscreen and makeup - I don’t know about that, but either way, it didn’t feel that clean to sleep in.

    Very beautiful view - yes many stairs, but is impossible to get a view like this on this island without walking up many stairs. The room was nice, you get new water every day. Staff was very helpfully when my girlfriend needed to see a doctor.

    Stayed in April 2022

  • Reviewed: 15 April 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Bed not that comfy. Some musty smell in room.

    Great view over island from balcony.

    Stayed in February 2022

  • Reviewed: 14 April 2022

    8.0
    decent, would put up with the location for the price
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    quite a walk up steep steps towards viewpoint and far away from village shops, can be annoying to do several times a day

    great room size, cheap stay, great service and daily room cleaning, good air con and Wi-Fi

    Stayed in April 2022

  • Reviewed: 7 April 2022

    7.0
    Great location
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    Before arrival, we have received an email that the hotel staff will be waiting for us at the pier to help with the luggage. This made us very happy, because we had an extra large bag full of diving gear. However, no one was there, although I messaged them in advance the exact time of our arrival. We waited for 30 minutes, tried to call them 9 times, but no one picked up the phone. So we ended up carrying three large bags through the village and up the stairs in 40-degree heat. The room could have been cleaner - the toilet seat was dirty when we arrived.

    The location was great, and taking the stairs was not as challenging as we expected. Comfortable bed, quiet area, far away from all the parties.

    Stayed in April 2022

  • Reviewed: 6 April 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The safe in our room didn’t work even after getting it reset by the hotel staff.

    The location was great however it was difficult to find when coming from the pier. Directions could be given by the hotel to head towards the viewpoint.

    Stayed in April 2022

  • Reviewed: 31 March 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The stairs are killer! The restaurant staff were kind of slow...bizzare customer service. The axl grinder in the morning was really annoying

    The view from the restaurant is exactly like you can see on the pictures, gorgeous.

    Stayed in March 2022

  • Reviewed: 26 March 2022

    8.0
    in general it was good , especially for the money we paid. but after we booked anothher hotel with better A/C and no
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    it was so hot, and we couldn’t leave A/C turned on when we left for swimming, because it was against their policy. so the first 15 mins was disaster. too many stairs to get to the hotel, but staff helped us with our bags. but again, after the night out it was very hard to go back to our room with so many stairs on the way

    the view is totally amazing!and the staff was sooo nice. it was our honey moon so the woman put flowers and balloons on our bed, and made a special thing with our towels so it looks like an animal :) also, our tv didn’t work at the beginning, but we asked them to check, so they fixed that. the staff is totally amazing!

    Stayed in March 2022

  • Reviewed: 25 March 2022

    8.0
    Great place to stay up on the hill.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    View from the room/balcony was superb. Nice and quiet. The steps to the property were not as bad as some of the reviews made out.

    Stayed in March 2022

  • Reviewed: 21 March 2022

    8.0
    Great views
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    They were fixing up rooms near ours so we could hear building work in the early morning and evening.

    Great view from the hotel restaurant and nice area to sit in and relax outside our room.

    Stayed in March 2022

  • Reviewed: 19 March 2022

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    have to walk up like 200 steps

    great view

    Stayed in March 2022

  • Reviewed: 5 March 2022

    8.0
    friendly staff, very good price
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    the steps up to the property, bed not very comfy

    very quiet, out the way of the noise. nice view of both beaches, good value for money

    Stayed in March 2022

  • Reviewed: 27 February 2022

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    View is amazing. Room was clean.

    Stayed in February 2022

  • Reviewed: 14 February 2022

    7.0
    Everything it good .
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Alot of a cat make noise at nice time some time.

    Good view and good stuff. ❣

    Stayed in February 2022

  • Reviewed: 17 October 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The water was not clean, it was bright yellow. When we complained we were offered an upgrade but this didn’t help the water situation. they agreed to provide us a full refund and we found another hotel

    Nice friendly staff very attentive, amazing views

    Stayed in October 2024

  • Reviewed: 4 October 2024

    10
    I’m recommending family’s
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Good for family

    Perfect for enjoying vacations

    Stayed in October 2024

  • Reviewed: 4 October 2024

    10
    Perfect for family
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Perfect location

    Good

    Stayed in October 2024

  • Reviewed: 20 September 2024

    10
    Felt like home
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    The view from the balcony was amazing we could see the beach and amazing sunsets. It was also a huge bonus that they had drinkable tap water.

    The location and the staff were great and friendly

    Stayed in July 2024

  • Reviewed: 18 September 2024

    2.0
    Rubbish
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I didn't like anything

    Stayed in September 2024

  • Reviewed: 9 September 2024

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    HORRIBLE LOCATION BED BUGS. FRONT DESK WAS TERRIBLE CUSTOMER SERVICE Breakfast not too good

    The View

    Stayed in September 2024

  • Reviewed: 24 August 2024

    3.0
    Needs improvement
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We had an ant infestation on our bed and there just seemed to be sand everywhere when we hadn’t touched the beach or any sand. It was ok for 2 nights and we didn’t stay long in the room at all but would check the bed first t

    No fault to the staff at all, they were very nice. Beautiful views

    Stayed in August 2024

  • Reviewed: 7 August 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Really good service and amazing view, view and rooms were even better than the pictures!

    Stayed in August 2024

  • Reviewed: 6 August 2024

    5.0
    The best part about this location was the view. Everything else made it a bit uncomfortable to stay there. Nothing was c
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    It wasn’t clean nor was cleaned properly by staff at all.

    The view was amazing.

    Stayed in August 2024

  • Reviewed: 21 July 2024

    4.0
    View was the only nice thing
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    Dirty, broken TV, broken safe, window didn’t close in 100%, dirty duvet and pillows, cold water, a lot of stairs to get into the room

    Nice view

    Stayed in July 2024

Showing 151 – 175

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