Pool being green seemed a bit off putting! Assuming it was dye that made it that colour.

Great quiet location, friendly and helpful staff. Good breakfast, clean rooms.

Stayed in October 2024

It was a shame that I hadn't received a message in advance informing me that I would have someone pick me up at the port to help with the luggage upon arrival, and I only got the message on the second day of our stay, so we had to walk with all our heavy luggage up to the resort. The room had a very strong smell of mold (due to humidity I suppose) that would get better by turning the air conditioning on. The window blind inside the bathroom does not give full privacy so we had to improvise a way to make it properly blinded.

The location was good, and breakfast was good, too. The room was spacious and we had facilities (coffee and kettle) available.

Stayed in September 2024

Very hard beds, breakfast wasn’t great, a lot of chemicals in the pool and were strong which reacted with the skin in all four family members.

Location

Stayed in August 2024

Tiny bit of beach not ver clean, basic breakfast, nasty smell in the corridor behind the rooms.

Nice rooms and swimming pool. Good location as slightly out of the bush area but still easy to access bars and restaurants by foot.

Stayed in August 2024

Hard beds

Swimming pool

Stayed in July 2024

the breakfast buffet was not upto the mark, very average. Not fresh and not too many options

beach was nice during low tide

Stayed in June 2024

Location was too far to walk..

Rooms was good enough... value for money...

Stayed in July 2024

Wifi and the cleanliness

the staff was very friendly, breakfast was not great, the wifi was very poor.

Stayed in June 2024

The overall cleanliness of the place is very poor. The main problem is mold. Mainly in the shower. But the room is very humid as there is no air ventilation, only A/C and they are not running it 24/7. We did so, but it didn't help much. There is no fan in the shower so it keeps the humidity and there is no wonder that there is a lot of mold there. The lights are very dark - in the room and in the shower as well. We put the Do not disturb sign on our door handle as we didn't want the room service to get in for some reason and when we returned to the room, we found out that they were there. And they even left the balcony door unlocked! We were on the ground floor! So this is unacceptable! I think that if the tourism is the main source of income and the hotel itself is alive thanks to the guest, guests should be in the first place and they should take care about the condition of the room. This is simply too dirty. The location deserves more - if they will provide clean and comfortable place to stay, it will be unforgetable stay. Like this, we will consider whether it is worth to return to Phi Phi Islands. One more thing - there is a coffee shop which is right next to the hotel and it is a part of the resort. The waitress who is working there was extremely rude. Anytime we went there and wanted to order something it looked like we are disturbing here. As I said - rude, not nice, happy not to be disturb. Our little boy who doesn't speak english well but was brave enough to go to order something went to order the pancake, she even didn't try to understand him and shouted through whole place on us that if we want something we shouldn't send kid but come to ask her on our own. OK, if this is their attitude to their guests, she doesn't need to worry, wi didn't return and we will not again even if we will return to the island again.....

We really liked the location of the hotel - right next to the private beach, with nice pool. The restaurant for breakfast was great as you are right next to the beach, with sea view. We really liked the pick up/drop off service for baggage they offer. We liked the breakfast as it was always something to choose from but they do not change the range of food at all, only local dishes. Everything else was the same everyday. You can fill up your bottles with unlimited amount of drinking water during whole day and night.

Stayed in May 2024

The AC wasn’t working the first night and it was too hot, but when we notified the staff they immediately fixed it.

The facilities were good in general. The pool was very nice and the views were 10/10. The staff was helpful and nice at all times.

Stayed in May 2024

The buffet breakfast was horrible. Even the omelettes were unseasoned and not cooked through. The options were very limited. Even coffee was just instant packet coffee and steamed rice and boiled plain noodles were the main dishes. Basic salt and pepper was also unavailable in some of the tables. No vegan or vegetarian options as well.

The room was decent sized with a good courtyard view and enough sunlight. The bathroom was clean and big as well. The access to beach was very easy as well. The location was decent too. The pool was good as well. Public washroom was available to wash off the sand and pool water with a proper shower area as well. The amenities were good too.

Stayed in May 2024

The only thing that let this place down is the lack of a bar and food offer on a night. The restaurant served breakfast but was then closed for the rest of the day.

Nice resort, right on the beachside and a 10 minute walk to the main area, rooms are clean and with good air-conditioning.

Stayed in February 2024

The bungalows were ridiculously noisy, our neighbours kept us up two nights in a row the bungalows shared a door with the next neighbour so it was as if they were in the next room, came home at 2/3 am in fairness the porter did go down on the second night when I complained. The bathroom smell was really bad the worst I’ve experienced in Thailand, smell of sewage when using the shower. The bed was so uncomfortable it was like sleeping on a pile of bricks (no joke it was like a plank of wood) lots of c chlorine in the pool. I would never stay here again and it’s a shame because the location is so good and t he staff are very helpful and kind.

The pool was amazing, by the beach, it was in a quiet area on the island, walking distance to everything, staff were so kind and helpful and brought fresh towels and water everyday

Stayed in February 2024

Poor selection of vegetarian dishes for breakfast

Nice surroundings, lovely beaches close by, nice swimmimg pool, adorable cats

Stayed in December 2023

No intercom to call for anything if required Only 2 bottles of water provided & if needed , have to fill these bottles by ourselves from the water at reception

Location Swimming pool

Stayed in October 2023

Dinning hall staff

Room, beach area & swimming pool

Stayed in October 2023

Don’t provide sun beds on the shaded decking my beach anymore. And pool area needs a bit of TLC. We were just before high season so we understand about the blue bed curtains not being up.

We have stayed here twice now and really pleasant both times. Perfect location by white sand beach, really comfortable and accommodating when we had sickness and needed to have longer to check out! Pool is lovely and breakfast tasty and nutritional.

Stayed in October 2023

The aircon didn't work during the night, just during the day, we couldn't sleep well any night. To long way to get in to the rooms, they should open one side to get quick access. The staff no very communicative, they didn't tell us that the hostel has transfer services to carry baggages from the ferry, and we noticed the last day that they have beach towels for the guests.

Perfect swimming pool. Beautiful rooms and bathrooms. Good breakfast with amazing view to the beach.

Stayed in September 2023

My hair dryer didn’t work and Mums shower didn’t get hot enough but our rooms were onmedted so she could use my hot water and I could use her hairdryer

Was really nice People were friendly, professional and breakfast was great and changed daily

Stayed in September 2023

Pool area fantastic. Bfast poor. Bedroom ok. Staff on the reception super good. And the porter pulling our luggage for +/- 2klm to the hotel and back two days later for the ferry He was absolutely super helped us onto the ferry. My husband has poor sight and is 83 years old I will be eternally grateful for his help.

Stayed in September 2023

Staffs behaviour especially receptionists. Breakfast is okay

Location

Stayed in September 2023

We booked a luxury twin bungalow, luxury it was not with a dirty shower tray, the shower water smelt of rotten eggs, chipped broken furniture. I did something that I've never done before I went straight to reception to complain. The receptionist was very nice and explained that it is old and luxurious here? We were moved to another room upstairs that looked like it had been cleaned but empty for a long time. We had to ask for the toiletries that were supposed to be there. We had cockroaches in the room and asked for spray It's not luxury with broken beds, sideboards and cockroaches. I am a housekeeper and the first bungalow was less than standard and the second room was above standard but certainly not luxurious. The breakfast was disgusting and cooked food was in warming trays and for the price I expected freshly prepared food not rubber eggs and warm milk. It was worse than school dinners! The room we were moved to was much better. We weren't the only guests complaining about the standard of these luxury bungalows. We were very disappointed in our stay here sadly.

The staff were nice.

Stayed in September 2023

Water leaking from back of toilet. Air con was very loud. My husband and I both got sick. The only thing we both ate was the breakfast. No one signed us in at breakfast. Hand sanitiser in restaurant would be a good idea. Staff at breakfast were lying around on their phones. Not a great look.

Pool was nice. Beach was clean and right out the front of hotel. Staff at reception and house keeping were friendly. Room was made up very quickly.

Stayed in August 2023

Breakfast was disappointing. I only ate once. Not much choice. The hotel resort is a bit ‘tired’. It’s OK, but thank goodness for the pool. It’s a bit of a walk from the pier. But they can help porter the luggage if you need it. The island (apart from the view at the top) is a bit of a disappointment. Beaches weren’t nice when you got close up. Maybe the snorkelling is good, but I didn’t fancy going in the water.

The hotel resort is on the edge of Ton Sai town so doesn’t feel overwhelmed by the town resort itself. This is good because the town isn’t much to write home about. We had a bungalow, which was basically a large room with a bed, a small dressing area and a shower room at the back. There was a veranda, but the view wasn’t worth it. The resort hotel itself is tidy, is located near a nice looking beach, and has a very nice swimming pool / pool area. That is the best bit. Reception staff were helpful and welcoming. They do laundry too.

Stayed in August 2023