Everything was so perfect

Everything, I did not find anything missing.

Stayed in September 2024

Amazing hotel facilities and staff. Super recommended

Stayed in August 2024

Nothing to dislike

Perfect in every aspect Definitely I am going back again

Stayed in August 2024

- The area and restaurants lack Halal food options, which might limit choices for Muslims. We suggest the resort consider offering Halal food in all its restaurants.

- The two bedrooms were comfortable and made the stay worthwhile. - The swimming pools were perfect for the kids to play in. - The sea was excellent for swimming and surfing. - Sea activities, like surfing boards and kids' sand tools, were readily available. - Towels and sunbeds were provided around the sea and pools. - The waterfront restaurant for breakfast was incredible, offering a wide variety of food. It's the best I've ever seen. - The staff were supportive and always helpful. - Room cleaning was handled by great staff—thanks to them. - Multiple restaurants, including Thai, Japanese, Italian, and seafood options, were available. - The kids' club was amazing for both us and our children, with various games and activities. - The reception was very supportive and welcoming, with smooth check-in and check-out processes. - The resort arranged taxi pickups whenever requested. - Pools with waterslides and a trampoline were great activities for the kids. - Activities like animal feeding were enjoyable.

Stayed in August 2024

Great facilities The staff was lovely Big and clean rooms

Stayed in August 2024

The room (family suite), the variety of choice at breakfast, the endless pools, the staff.. everything was perfect.

Stayed in July 2024

A bit busy in the breakfast restaurant, maybe because there have been some events arranged in the hotel (corporate conferences, wedding, etc). The beach could have been a bit cleaner.

Attitude. We spent 3 weeks out there, 3 days before check out date the air conditioner on the 2nd floor in the room where our kids lived turned out of service. The hotel’s administration did their best to relocate us to another room, and furthermore provided some gifts as apologies for the inconvenience. We greately appreciate such a warm treatment of us as valued guests. Extremely quiet atmosphere in the large hotel’s territory. Ideal for families with kids.

Stayed in June 2024

This resort hotel ticks all the boxes, superb facilities, extraordinarily attentive staff, fabulous location right on the beach. We enjoyed every minute of our 5 nights stay here.

Stayed in June 2024

The breakfast area was full of flies. Not sure why but almost every table could see other guests flapping their hands every now and then to keep the flies away. Room cleaning was always very late, not sure why but it could be due to the large resort area and their many rooms.

Great facilities in terms of room and recreation. Very friendly staff. Needed medical attention in late night and the resort sent medical personnel and arrange doctor to come to our room. Very appreciative of that.

Stayed in June 2024

Nothing much to complain except the breakfast spread where we found the Indian section below par. The overall spread was quite large being a multi-cuisine buffet breakfast.

Everything about JW Marriott Khao Lak Resort suites was top notch. Right from the accommodation (family of 4; availed a suite), the courteous staff, quality food and beverage outlets (Ta-Krai, Sakura, Olive, Sala and the Beach Bar restaurant), Quan spa, the 3 km long swimming pool, the facilities at the beach, various activities being arranged by the property were all very enjoyable during our week long stay. We will definitely return soon. Tip: Highly recommend the all meals plan with spa treatment package.

Stayed in June 2024

The breakfast set up is a bit chaotic and felt understaffed w staff struggling to cope with the numbers...v challenging at times to get basic things like coffee etc. Service at the pool bar was v slow and staff could be friendlier. Service levels generally felt lower than competitors like Hyatt.

the property is stunning - pristine beach, excellent reataurants, great facilities and the new resort suites were fantastic. Olive restaurant was the best Italian food we have had in Asua

Stayed in April 2024

Our 2 bed pool acess suite was a little plain & dark. Ceilings could be a few centimetres higher. The balcony was great, super private and the pool access was 100% worth it.

The staff were absolutely brilliant, I have not experienced as consistently excellent service from every single person at any hotel as we did at the JW Marriott Khao Lak Resort Suites. Breaksfast was superb every morning. Facilities are amazing, the pool and beach were just jaw droppingly beautiful. Dinner choices were very very good.

Stayed in April 2024

Food at beach bar was average.

It’s a stunning resort. Very large and quite full but it doesn’t feel crowded. So many options

Stayed in February 2024

There isn’t really anything you can walk to, apart from a few casual beach restaurants just outside the boundaries of the resort. The restaurants on the property didn’t feel worth the exorbitant pricing, in my opinion.

Everything was fantastic! Staff, breakfast, hotel design, proximity to beach, pools. It’s amazing for kids, but there are also lots of adult-only areas. The resort’s size and layout makes it feel like there aren’t so many people around, although of course that wasn’t the case.

Stayed in February 2024

Everything was fantastic

Awesome

Stayed in December 2023

What a beautiful resort. Loved the property and the kids loved that they could swim around the entire resort. Fun slide for the kids as well. Breakfast was superb. Beautiful beach and water sports were great. All in all we had a fantastic week! Our two bedroom suite was very big and well appointed. Easy to get tuk tuks to town at night if desired. The staff were extremely helpful at reception in particular.

Stayed in December 2023

The only thing is that when you need something from room service or other hotel remote services, all takes an unexpected long time.

It was a great vacation and we enjoyed everything. All the facilities were clean, comfortable and fun.

Stayed in December 2023

lunch is just mockery. You can choose only 1 dish!That’s why FB is not recomended. We pay a lot of money just for nothing. I recomend you to choose BB or HB.

luxury hotel room, breakfast

Stayed in November 2023

It’s seems trivial when I loved the property and our stay so much, but the bed wasn’t the best…. I’ve had better at a premier inn ;)

The place is amazing, gorgeous setting, great gardens. Beautiful rooms. We had a two bed suite that was perfect for the six of us. Swim up room makes everything seem easier too. The breakfast never got boring, we were still finding new things on our last day. We opted for full board which I regret. Too much food! The staff are attentive and lovely. Everything you ask is responded to immediately and with real care. For example when I asked about nuts for my daughters allergies the head chef came out to speak to me personally. Everyone is just so professional and lovely. I’ll be thinking of meandering around that pool for many years to come. I hope we can come back soon!

Stayed in December 2023

Nothing at all!

The best family resort in Thai!

Stayed in November 2023

Nothing

Restaurants, pool area, sport facilities, beach

Stayed in November 2023

The restaurants were too expensive. I would have eaten there more often if they weren't so high.

Amazing swimming pools, good food (Breakfast buffet and restaurants). Friendly staff (always smiling and saying hello)(

Stayed in October 2023

Nothing

Facilities and Food

Stayed in September 2023

The compound is really big and it takes time to walk from the room toward the beach or the breakfast area. There aren’t many things to do around the hotel (like a market or a small village) and we needed a taxi nearly every day.

Very big room, clean and well maintained. Our room had great coffee machine and all accessories needed (like shaving kit and even mouth wash) The gardening is amazing, pools around and kids activities are superb. Including an amazing infinity pool The staff was super helpful and friendly, everything we needed we got in minutes.

Stayed in August 2023