Didn't like that the pool area closed so early in the evening. Guest are on holiday and enjoy cooling off in pool after a day out exploring the city. Especially as the heat is stifling and don't always want to keep cool in their bedroom or indoors. The drinks at the restaurant was terribly watered down.

The use of the shuttle to use the pool on top of resort.

Stayed in June 2024

we just didn't like shampoo at bathroom

Hotel was very clean and close to patong beach around 5 min by car but too hard to walk till patong beach, staff was perfect, breakfast asian and western breakfast also halal chooice for mulsims and staff will help for everything, I recoomend to stay there for everybody

Stayed in June 2024

Was denied an early check in despite requested very much prior. Infact was made to wait almost an hour along with family on top of the normal check in times. Lack of air conditioning facilities in common areas, eg- breakfast and lobby areas making it very uncomfortable. Lots of lizards and insects entering room as not sealed properly or while house keeping is doing the cleaning . Breakfast is average and a bit too crowded all the time.

Kind and friendly staff. Accommodating for post check out facilities and good cleanliness over all.

Stayed in June 2024

Breakfast was just ok

Good location,beautiful views from our room. Gym was good and 2 good size pools

Stayed in May 2024

Cleaners never clean the balcony. There is no cover over the balcony . So when it rains the clothes or towel, you leave out gets wet

Room was nice and clean Great air-conditioning

Stayed in May 2024

Booked a king room, got a twin kids communicating room. They put the twin beds closer as a cheap fix. Also walls had kids drawing on wall. Eventually they changed the room, had to go out for dinner without showering…. Don’t like to complain so have given them a good score. But wouldn’t stay there again.

Nice location, good sea view

Stayed in May 2024

Nothing

Pool Location Room size

Stayed in May 2024

buggy to villa situation is a chore and really surprised they designed it with no lobby to villa direct route. In hot humid conditions pre and post dinner, it’s really uncomfortable to have to walk up 4/5 flights of stairs and via a lift to connect the two different buggy routes. Not sure how less able-bodied people would cope. Need to fix this for the premium room type. Didn’t get the turfed area with the sun beds on at the villa. Heavy sun beds (and old) tear up the turf if moved and when it rains the turf turns to mud. Should deck it or similar. Main lobby has no de-stratification fans or A/C - after a long flight you stand there sweating when you need comfort. If fact, it’s uncomfortable all the time, even when just liaising with reception.

Good location - close to action and some great restaurants; but nice quiet if you want to relax. Staff all very nice.

Stayed in May 2024

The bathroom shower was in a tub and would spray all over the floor. If an older person would have to step high to get into the tub.

The pools and the breakfast were very good. The shuttle uphill to the rooms. The gym and the location to Patong Beach also close walkable..

Stayed in May 2024

Facilities is a bit older and some towers/pillow case got mould and had a musty sell, we used hair dryer to make it dry and hot

Good location and view, very helpful staff. Compared to other five-star hotel, price is decent especially considered in Patong area

Stayed in May 2024

Rooms only you reached with gulf car

Breakfast fast with variety of foods, location

Stayed in May 2024

Being charged for a broken glass and issues with a leaking toilet

The resort is huge & and spacious, and it never felt overcrowded.

Stayed in May 2024

The villa location was far away from the lobby and you have to take a shuttle to a drop off and then climb up a flight of stairs / elevator / more stairs to a buggy waiting to take you to the villa. It was hard to get the villa butler on the phone and getting a buggy to go from the villa to the lower levels so we walked out most of the time.

It was a beautiful property and the villa was in an amazing location, nestled right above all of the other rooms with a view of the sunset

Stayed in April 2024

It states it’s 5 star but it’s more like 4 star. Had to change rooms as first one we had, no view

Rooms were nice, good location

Stayed in April 2024

I forgot the window open, and three Geckos invited themselves inside the living room, so I didn't enjoy my living room, the walking you need to do is too much from the villa to the lobby to Bangla beach is a pain. not recommended for elders or children

I booked a villa, and I loved the view and privacy, the breakfast was nice and mainly Asian cousin, the staff were great.

Stayed in February 2024

I was surprised that some of the staff didn't understand basic English but found that wasn't uncommon outside of the resort as well. ( Its nice to learn about the culture from the locals.) The only other negative was the children that were creating a disturbance at the pool by jumping off the higher steps and platforms without supervision that perhaps could have been spoken to by staff., so as not to disturb everyone else in the pool but I realise that should be the parents job.

The room was spacious and the bed was very comfortable. The bathroom was well appointed and the products supplied were appreciated. There was a variety of choices at breakfast and a couple of restaurants on-site for dinner. The two pools were great with lots of seating available. The shuttle from the lobby up the steep hills was a great addition as was the complimentary basket of fruit.

Stayed in April 2024

No big issues. It’s on the hill so steep paths inside and outside the property.

It’s a large and beautiful resort and very near the road to Patong buzz. But it’s a large property with a lot of green so depending on the position of the room you can hear the noise from the road or from the lobby entrance or have a very quiet hill sighting. Both pools are nice but waterfall poll is wonderful. Good breakfast and the hotel offers many activities.

Stayed in April 2024

Stairs - if you have any balance issues or vertigo this is not the place for you. There are many, many, many stairs and often without rails. They do have a shuttle that takes you up and down the property but you will still need to navigate stairs that have no rails throughout the property

The pool area was nice and had lots of shade options

Stayed in April 2024

The location was good

Stayed in April 2024

Hard access to the room

The time very good and they updated our room when they know its our honey moon

Stayed in April 2024

Too many steps to the room.

Everything but especially the villa and private pool

Stayed in April 2024

We had a beautiful seaview room. Breakfast is amazing and the facilities excellent. The staff are really wonderful! The shuttle was always available to take us to our room so that we did not need to use all those stairs. It was also wonderful to be able to leave our luggage at the hotel after check-out until our transport to the airport arrived. The lounge was available to refresh before our evening flight. We really enjoyed our stay close enough to Patong beach, but out of the really bus area.

Stayed in March 2024

Room that we were provided was a bit outdated, but still very beautiful and clean, very spacious, all facilities worked well

More quiet and luxurious part of Patong beach, apart from noisy bars and drunk people. Several upscale restaurant in front of the hotel, with reasonable pricing for location and views. Were upgraded from Deluxe with seaview number to gorgeous Romantic sweet, which made our stay very memorable

Stayed in March 2024

More shuttle services to town would be better. The resort is in a great location about 1km from town. A good 20-minute walk to the centre or 5 mins by taxi.

Very clean and staff helpfull. Pool areas where great. Excellent breakfast

Stayed in March 2024