Location was perfect. Resort was clean and staff was super friendly.

Stayed in July 2024

The hotel feels a little old and we wish the pool and the gym could be larger. We found some stains (maybe lip stick) on the curtain, bed board, bath towel, and one of the bath robes. There are two small restaurants on site, one by the pool and one on the beach. The service at the restaurant by the beach was slow. Breakfast is complimentary but the choice is very limited.

We enjoyed our six nights at West Bay Club. All the staff there are very friendly. The hotel is on the small side, you can easily walk to the pool and the beach. We stayed in one of the three bedroom suites, which is huge and has a beautiful scene of the ocean. The bedrooms are large, each has its own bathroom. The suite also has laundry machines and kitchen, which is very convenient for a large family like us.

Stayed in March 2024

I don't think we could have wanted anything more. The island of Turks and Caicos is fairly pricey. Be prepared to pay a lot more for food, excursions and the like. It is definitely one of the most exquisite places to vacation.

My husband and I decided to celebrate our 30th anniversary in Turks and Caicos. While it was a major milestone, we also needed some time for rest, relaxation and rejuvenation. From the time we arrived at West Bay Club, the concierge and front desk staff were very welcoming. Of course, we were welcomed with some rum punch, but it was the smiles and courteous service. We arrived a little early, but the resort amenities were available until our room was ready. What an amazing ocean and poolside view!!!! Restaurant Bar was next to the pool, the food was absolutely amazing. Tasteful, colorful and delicious. Let's not forget the Pina Coladas. I have food sensitivity/allergies, however while in Turks and Caico's, West Bay - I didn't have any reactions. The breakfast is included in stay. Let me tell you, amazing! Full breakfast choice. Homemade Omelets. If you are vegan or simply love your vegetables well, you get that too. The ocean view, white sands and sea blue waters is spectacular, short walking distance from the resort with umbrella/lounge already set up. Covered with clean linen. Cabana, ocean side bar and fire pit area. They also can plan a dinner by the beach. I can go on and on. Lastly, the concierge service, beach staff/security, wait staff, housekeeping and chefs: Everyone was warm, welcoming and courteous. I must thank, "Rashana".!!!! I felt like she was the daughter I never had. My husband and I have three sons. She helped us with planning our excursions, anniversary toast and generous heart. Aside from its immense beauty at West Bay Club, the tranquility and diversity of families created a perfect getaway. It wasn't crowded, loud or busy. You felt part of their family. We definitely will be returning and hope to bring our family and friends to join us.

Stayed in June 2024

the facilities and staff were amazing

Stayed in June 2024

There was nothing I did not like, everything was perfect

The location, the privacy and the glass like waters, no waves created the perfect experience for swimming and pictures

Stayed in June 2024

Can’t think of anything

Just about everything. The resort is very well kept and inviting. I stayed in the luxury one bedroom oceanfront suite. My room was a dream! Modern Caribbean style and very clean. The view from my balcony was amazing. I felt so comfortable and at home. I appreciate how clean and well kept the bathroom was as well. The pool, dining area, and fitness room were all great additions. The beach area on the backside of the resort is icing on the cake. You’re right on the water with everything you need right at there. It’s very easy to schedule activities with the staff or right on the beach. The best part - There wasn’t one staff member I didn’t love at West Bay Club. The resort is beautiful, but the staff truly make your stay an experience. Roshana, Giovanni, Jaden and Von are some of the best in hospitality in my opinion. They’re golden and should b e duplicated at other resorts/hotels. I felt like family; I don’t think I could ever stay anywhere else.

Stayed in June 2024

Pristine, quiet, luxurious without being pretentious, beautiful grounds, breathtaking beach, well built & appointed rooms, excellent food, warm & attentive staff.

Stayed in May 2024

We liked the lay out of the rooms and the resort, right on the Grace bay beach and easy to navigate. We rented a car for a few days and this resort was not far from the other beaches/downtown area.

Stayed in April 2024

The food was good but more gluten free options would have been nice. The washer and dryer in our unit were appreciated but very loud.

Service was excellent! Our room was spacious and clean, and the view was beautiful.

Stayed in February 2024

As they do in Europe, a limit for reserving seats by the pool and the beach should be enacted. For example, if someone reserves a space, there should be a limit on timing. If the space is not taken in 2 hours (for example)- it should be open for others. I saw spaces reserved from 8 am all day with magazines or hats holding the spot and no one coming while others couldn't enjoy the space.

The staff are wonderful, the resort is a great size and the location is wonderful.

Stayed in February 2024

Great view of the beach

Stayed in January 2024

Nothing to dislike about our stay - Weather as it rained all day ☀️

After an initial mix up with the original booking the duty manager went out of her way to make my birthday stay memorable - the champagne was a lovely touch The luxury room was exceptional All very much appreciated thank you !!

Stayed in December 2023

Everything was very nice. The only thing that we weren’t over the moon about was dinner in the restaurant the first night. The food was outstanding, but it was $38 each for a piece of salmon and a very small side of crushed potatoes. It just seemed skimpy. Every restaurant is expensive on TCI, but we had gotten a vegetable or a larger portion of food for the price in other places. I would suggest adding a larger side portion or a steamed vegetable to the entree.

Upon entering the resort from a very long and exhausting trip, we were very kindly greeted by Roshanna! She was like a breath of fresh air and immediately made us feel right at home. She booked excursions for us and was super helpful with any questions we had. The breakfast was lovely and we looked forward to seeing Kayonn and her bright and cheery face every morning. She’s so sweet as just makes you want to hug her. Giovanni at the front desk was very helpful and kind every time we had a question or needed something. He even brought us extra water when the cleaning staff forgot it. Robert at the pool and beach was always so friendly, and the beach bartender makes an amazing pina colada! Courtney who manages the restaurant spent a lot of time at the manager’s reception getting to know us and shared about his home. The staff really makes West Bay Club a truly special place to stay! While the whole place is nice and the beach amazing, it’s this staff that would have us returning again for another stay. I hope they are all commended for their top notch customer service work!

Stayed in December 2023

Everything was perfect! Location near everything and the resort’s beach downstairs is a dream! massages, cabanas, food and drink service. Daily delicious breakfast and housekeeping. The staff was so friendly and professional Roshanna and Jadien, April and Lorenzo were our repeat staff we loved them! My friend was able to have enjoyable workout and bike ride. They helped with confirming reservations and greeted us with welcome rum punch! The room was clean, beautiful and had great views. Highly recommend.

Stayed in December 2023

Really nothing we didn't like.

The hotel rooms were perfect for our group of six! balcony overlooking the beautiful blue water. Bathroom for each room and a half bath. kitchen was small but fine for our needs we had plenty of space. Beds were comfy. We had an awesome time. The staff was so accommodating, polite, friendly, welcoming and fun!

Stayed in November 2023

Very good hotel. One of our favorite things was the breakfast and the beach, very clean and quite.

Stayed in November 2023

I wasn’t able to stay longer

The staff facilities and the scene were beautiful

Stayed in August 2023

Place was Beautiful and spotless

Stayed in July 2023

Staff were great. Beautiful beaches.

Stayed in July 2023

Parking.

Property and beach.

Stayed in June 2023

the view and the room

Stayed in June 2023

The staff could be a little nicer. The front desk people were always absolutely pleasant .

The food was great! The room was great and the location was perfect

Stayed in June 2023

Free breakfast was just okay, nice to have since there aren’t many breakfast spots on the island. Typical buffet style, but very hard to keep flies away.

Located on beautiful Grace bay beach. Never crowded. Perfect view from our room.

Stayed in July 2023

The pull out couch in our suite was very uncomfortable and some of the upholstery on the furniture, bed linens and towels were stained. Everything was clean, but needing to be refreshed.

The staff at the West Bay Club was exceptionally kind and professional. The food and beverages offered were delicious, especially the plentiful breakfast! It is a beautiful gem of a resort, tucked away from the crowded commercial area of Grace Bay but close enough to access the stores and restaurants there by bike or on foot.

Stayed in May 2023