Gerlachov 302, 05942 Vysoké Tatry, Slovakia
#17 of 51 hotels in Vysoké Tatry
Guests' ChoiceBased on 42 hotel reviews
9.0Cleanliness
9.3
Comfort
9.1
Location
9.4
Facilities
8.8
Staff
9.2
Value for money
9.0
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 11 September 2024
Neil
United KingdomNothing to note.
Customer service, friendly staff, wellness centre, Inc pool, food, rooms very clean and of high standard, availability of shuttle bus. To summarise - very pleased with choice and would definitely recommend the hotel and stay again.
Stayed in September 2024
Reviewed: 6 September 2024
Matus
United KingdomNeglected grounds
Food was amazing
Stayed in September 2024
Reviewed: 3 July 2024
Dovile
Lithuaniabreakfast was very bad, poor choice, few mornings there were no fresh fruits or even bread.
everything was better than we expected, except for breakfast. the choice was poor, there were mornings when there were no fruits, no bread. scrambled eggs looked more like water than, no juices. apart from breakfast, we were very happy for our choice to stay in this hotel.
Stayed in June 2024
Reviewed: 29 June 2024
S
United KingdomAbsolutely wonderful hotel. Fantastic location for people with car - free parking. Wonderful views on mountains and each room had balcony. We had 3 rooms between us all spacious and clean. Great choice of breakfast. Grounds filled with animals - making stay more enjoyable. Thank you to friendly staff who made us feel very welcome. 5* - fully recommend
Stayed in June 2024
Reviewed: 10 June 2024
Gabriela
RomaniaThe food was not always the best. They served pasta with ketchup...the 1st night. But it was ok afterwards
The hotel had a lot of facilities for kids' entertainment.
Stayed in June 2024
Reviewed: 7 February 2024
Vass
HungaryOne day we came to breakfast at 9:10 (originally from 7:00 till 10:00) and there was mightily something to eat. Everybody just cleaned and served the tables.
Perfect hotel for the family with kids. Kid playroom, cinema, small swimming pool, outside playground, animal court with contact zoo. Close to the Vysoke Tatry. Very tasty breakfast and dinner, lounge bar with Black Saris ;)
Stayed in February 2024
Reviewed: 1 February 2024
Domagoj
CroatiaThe program for children and animators were excellent.
Stayed in January 2024
Reviewed: 23 January 2024
Artur
PolandThe toilet and bathroom in separate rooms; toilet without a washbasin.
Location; staff politeness. Value for the money. Sledge to check out. Very hot finish sauna.
Stayed in January 2024
Reviewed: 5 January 2024
Martin
SlovakiaThe capacity of the indoor swimming pool is not sufficient if the hotel is fully occupied and hotel staff in the bar was not enthusiastic
Many interesting activities for kids
Stayed in January 2024
Reviewed: 6 December 2023
Marius
RomaniaBeds were not confortable at all.
Great location Very nice and helpfull staff Excelent food Perfect for families with children
Stayed in December 2023
Reviewed: 28 November 2023
Jakub
PolandSome places, mainly the outside, the facility requires cosmetic refreshment.
Classic, tasty continental breakfast and dinners with elements of Slovakian cuisine. A family stay is diversified by a cinema room for children, a kids' club located near to Lobby bar :-) swimming pool, jacuzzi, saunas, an outdoor heated swimming pool, and a hotel mini zoo. Great location, at the foot of the Slovak High Tatras, a few minutes by car to Starý Smokovec.
Stayed in September 2023
Reviewed: 22 October 2023
József
HungaryWellness could be bigger, most personnel can't speak English.
Fascinating location, great price, clear and tidy. Parking for free. Excellent programmes for children.
Stayed in October 2023
Reviewed: 11 September 2023
Orsolya
HungarySecond time here, still great. Exceptional staff, nice breakfast and dinner buffet, beautiful surroundings and great great facilities for kids, so parents can relax as well. Also, dog friendly!
Stayed in August 2023
Reviewed: 14 August 2023
Laszlo
Hungarymore possibilities/fix dates would be needed for visiting the animals, sometimes there are "run down conditions" in the pool-spa area (2 broken windows where the water has already changed into green color within the glasses, the concrete pillar does not have any tiles and being shade with a plant. What disturbed and made me disappointed: the staff and the whole area of the south Tatras (museums, churches, castles etc suffer from language problems (except of doctor at medical surgency at Porad what we had to visit - because our little boy has hit his head) and this is different compared to Zakopane area where german or englisch guidence must be standard, propably therefore because the guest are mostly from SK and CZ. The hotel stands 5 km from Gerlachkov and from the next village so car is deffinitly needed for commuting for public transport.
excelent kitchen they realy know how should the catering be managed properly, the room had beutifull outview for Poprad and middle Tatras, and we did not have problem with the parking palces where the Gerlachkov"s peak was in front of us. Booking.com has wrong information about the baby bed, the hotel proveided for us costfree. What we like very much, that the hotel has lot of opportunities for children entertaiment - sometimes this is more as it needed :-) (bubble labirint, bouncy castle, minigolf, super playground room), the owner has an own zoo at the hotel's area, this was loved by our children in addition each evening animator makes the show for the children, clean and good smell everywhere, the staffs are kind and helpfull,
Stayed in August 2023
Reviewed: 18 July 2023
Ben
NetherlandsThe room could be a bit cleaner. The facilities although well maintained show their age.
The swimming pools were great. Nice surroundings. Good for kids. Convenient dinner included.
Stayed in July 2023
Reviewed: 10 April 2023
Peter
United KingdomBed wasn't comfortable
Amazing personal. Good swimming pool and saunas. Decent choice of food
Stayed in April 2023
Reviewed: 3 May 2022
Alexey
PolandFacilities require renovation: the pool, saunas, rooms. Food selection was quite limited and not always there was something to grab unless you are a fan of local cuisine.
The location is absolutely perfect - next to small contact zoo and national park. The staff were very friendly and welcoming.
Stayed in May 2022
Reviewed: 19 September 2024
Joanna
PolandStains on the Dunning carpet
Stayed in September 2024
Reviewed: 10 August 2024
Veronika
IsraelThe stay in the hotel was a total disappointment- everything that is said in description seems only for marketing, hotel is shabby and requires renovation, zoo is really tiny, food variety is very limited and the food is kind of tired. Also the food is not refilled if you are coming not at the beginning you don't have much left. Here and there are small and big stains on the carpets. The stain on the photo was just near our room. Working hours of the spa are not convenient. The staff almost doesn't speak English and the service is very formal. We asked to change the room because it was near a ventilation pipe opening and it was noisy and smelly but they refused.
Location close to main attractions
Stayed in August 2024
Reviewed: 7 October 2023
Angyal
SlovakiaWaiting staff or
Location and the amenities
Stayed in September 2023
Reviewed: 21 August 2022
Lior
IsraelRoom was ok but stuffy a bit, very simple. Food was plenty but medium.
Kids facilities were great
Stayed in August 2022
Reviewed: 13 September 2024
Ján
SlovakiaThere are no comments available for this review
Stayed in September 2024
Reviewed: 13 June 2024
Merigas
SpainThere are no comments available for this review
Stayed in June 2024
Reviewed: 29 March 2024
Juraj
SlovakiaThere are no comments available for this review
Stayed in March 2024
Showing 1 – 25
Bratislava, Slovakia
La Bresse, France
Alpbach, Austria
Coldstream, UK
Ostrava, Czech Republic
Luhačovice, Czech Republic
Naples, Italy
Drymen, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content