Check in and check out was slow and inefficient. The constant barrage of emails from the hotel to use the express check out was annoying and frankly felt like you were wishing for us to leave - we were on holiday and wanted to make the most of our time, not think about leaving 2 days before we were set to check out.

Great breakfast, location is fantastic and central to everything you could want. Facilities are good and the hotel clean and tidy.

Stayed in June 2024

Everything was amazing! Wonderful breakfast, comfortable bed great water pressure in the shower. Just a perfect hotel.

Stayed in June 2024

Can’t think of any. Just a little over my budget

Location is ideal, convenient to all facilities that I required. The hotel is majestic and the room was very comfortable, mattress was very comfortable. The staff were attentive and polite. The breakfasts provided were excellent. Overall better than expected.

Stayed in June 2024

Got home and discovered that they have double-dipped my bank account. I wasn't allowed to provide my debit card to pay for the room as they wanted a credit card imprint. I paid with my debit card when I left but when I got home my statement shows that they also took money from my bank account that had not been authorised. Trying to sort it out

Had buffet meal in hotel that was exceptional. Every food was available as part of Hawkers Street food Buffet.

Stayed in June 2024

Location was brilliant along the Singapore River.

Stayed in June 2024

Location is a good startingpoint, breakfast was excellent, fast checkin and checkout

Stayed in June 2024

I have to wait 1 hour for the room check in

Value for money

Stayed in May 2024

The staff in the cafe at breakfast seemed bored (not the chefs) and I engaged.

The location was fabulous and our room had a lovely view of the river.

Stayed in June 2024

Upgrade was amazing and our extras were exceptional

Stayed in May 2024

Beautiful hotel in a heritage building in the heart of Singapore. Had a lovely stay at this gorgeous hotel

Stayed in June 2024

None

We had a good room. On the third floor with bay view. The ceiling is a bit low but given an old building. The breakfast is excellent, many choices. The location is excellent, not crowded.

Stayed in June 2024

Great stay with fantastic staff

Stayed in May 2024

Check-in could have been better. Maybe I had confused them by booking in two names, not sure. It would help if they gave a hard copy of the room service menu - like so many places nowadays, the menu was available by scanning QR-codes. This is sometimes not easy for us older customers to do.

The room had the iconic view of Marina Bay and the Quays. Breakfast was wonderful; afternoon tea had real scones with clotted cream and jam. Cocktails or mocktails at cocktail hour, with an excellent selection of snacks from the chef. All the staff were exceedingly polite, even the cleaners greeted us, and asked us to tell them if we needed anything. An odd detail, but, as we were leaving, a family of otters was playing undisturbed in the carpark. Kudos to the hotel and congratulations to Singapore; it shows how clean the water is.

Stayed in May 2024

Location was fantastic. Kind of great looking at the Sands and light show from this side of the harbour

Stayed in May 2024

Pool could be cooler!

Had a brilliant 2 nights here before travelling to Bali. Staff are great and we were treated to an upgrade for our anniversary which had a fantastic view over the marina bay sans. The underground walking connections are great. Location of this hotel is perfect - 20-25 min walk gets you to most of the top tourist attractions in Singapore.

Stayed in June 2024

No dislikes... only good memories of a grand, beautiful, historic hotel.

We had a lovely, large suite... comfort plus.

Stayed in June 2024

Aircon. View.

Stayed in May 2024

Beautifully kept, friendly helpful staff , rooms are gorgeous

Stayed in June 2024

Nothing to speak of.

It was beautiful and had every amenity we could have wished for.

Stayed in May 2024

beds, bidets

Stayed in June 2024

The water flow in one of the basins in the toilet takes very long to flow down. Room 205.

It's was my husband's birthday and I've booked a standard Esplanade viee room & we've gotten a pleasant surprise from the hotel with a complimentary upgrade to loft suite room. This is definitely a very delightful gift from them.

Stayed in June 2024

We were a little early - 2pm - but had to wait until well after 3pm to get into our room which was a little disappointing.

Generously sized rooms. Comfortable beds. Large bathroom. I love that the building has been repurposed as a hotel. Because of the size, it was a little impersonal.

Stayed in May 2024

Nothing - loved everything

Everything was wonderful - the staff were exceptionally friendly and extremely helpful. The breakfast was excellent and very varied

Stayed in June 2024

Convenient location. Quiet

Stayed in June 2024