Should let us know some light is not working

Staff friendly and relaxing stay

Stayed in June 2024

Room cost is a bit expensive. Not accepting Debit Cards for incidental. Breakfast ends up being too expensive once you add the extra 21% tax and service charge.

Nice hotel and conveniently located

Stayed in June 2024

The room smell musty when we first check in. There was a sport bra left behind the curtain. Maybe the housekeeping missed it during the last cleaning. The toilet is not so 'Muslim friendly'' because there is no bidet. And lastly the hotel is not able to produce me an invoice for my accommodation. The reason was because I booked thru 3rd party. I hope I can get the invoice ASAP either from the hotel or Booking.com I need it urgently.

The counter staff is very friendly. The room is fitted with nice new furniture. Everything else in the room also looked new and workable except for the iron board. The iron board stand was slightly bent.

Stayed in June 2024

NA

Staff were so friendly & helpful. Great location!

Stayed in June 2024

Tub in room is not clean enough to use.

Near the subway. High convenience of transporting in city.

Stayed in June 2024

..

Room, view from room, staff behaviour

Stayed in June 2024

SPA working hours from 11am to 8pm... I don't know why :) Prices are high but I guess that's related to Singapore as city in term of room sizes as well.

location is perfect, away from orchard noise and crowed. Linked to three malls, 20min walking distance to Merlion park and 25min to MBS. Nice staff and clean rooms (just needs to pay more attention to cleanliness of bed sheet, coffee machines and kettles)

Stayed in June 2024

no

good locations. very convenience.

Stayed in June 2024

The first room we were allocated was not in line with the booking of "newly furbished" and within a few minutes the damp foul odour and mould fumes triggered an asthma attack however staff very quickly changed this and agreed the stench and air was unhealthy despite the very clean appearance.. After the room change everything improved.They followed up to check that my partner was feeling better.Superb staff +++ marks

Breakfast was not included and for the price I feel it should have been. Staff were amazing and went out of their way to be helpful.Special accolades to Roxanne and TJ who supported us trying to locate missing property and following up with phone calls.

Stayed in June 2024

Only negative was the bedding and towels probably was more 3 star quality - but still nice.

Great location, friendly and helpful staff, clean and luxurious!

Stayed in June 2024

Perfectly situated. Comfortable. Too bad the restaurant had to shutdown because of a food poisoning case.

Stayed in May 2024

liked everything

Loved the 38th floor and their brilliant staff up there Plated champagne breakfasts were a winner

Stayed in May 2024

Could be easily one of my top 3 hotel but unfortunately there is dust visible around the power socket areas which can be clean up beforehand. But overall still I have a very enjoyable stay with my family. Thank you Pan Pacific......

The counter staff,namely Roxanne was so pleasant and calm when doing the transactions of the checking in/out. Her customer service was so excellent and very professional. Good job and well done. One day will again book and stay in this hotel.

Stayed in June 2024

Had to keep asking for coffee pods for the coffee machine

Centrally located and very comfortable

Stayed in May 2024

Prices for drinks a little expensive but it's what you expect in singapore.

Had a fantastic stay here! The bar staff are amazing. G was our favourite waiter ever! Miss that guy 😍

Stayed in June 2024

Amazing room, great view of Marina Bay!

Stayed in June 2024

View from our room is not that great. But it is still good.

Its very close to the marina.

Stayed in June 2024

We arrived about 8.30am after a 15 hour flight from Paris and there were no facilities where we could open our suitcases and get out some cooler clothing which we had to do behind the concierges desk. When asked where there was a bathroom we were sent to the toilets adjacent to the swimming pool on the 2nd floor and had to change in a toilet cubicle.

It was in a central location close to a train station

Stayed in June 2024

The room was musty. Even though I got a change of room when requested, the new room was the same. Had to resort to wearing a mask in the room. Carpeted floors not good.

The staff was excellent. Filtered water in room. Good location. Hotel was clean. I was able to use lobby area after checkout. They had facilities to bathe after checkout which was good but don't expect too much as it was like a clubhouse shower and change. No personal space.

Stayed in May 2024

The bathroom could have been cleaner.

The room was great. Loved the shower, didn't want to get out. Food was amazing. Staff was great. The hotel took care of my every needs. From storing my luggage until my late flight to anticipating the fact that I would need an extra robe and slippers.

Stayed in June 2024

Everything was excellent!

Stayed in June 2024

Some small technical issues in the room which were rectified after we reported

The location, the property overall & the service

Stayed in June 2024

Room 1201 is right opposite a bank of lifts that went all night very noisy. Added to that a club on another site had music that thumped through our room until 02.30am Friday night. If we had been staying we would have requested a move.

Good location for Marina Bay activities. For a 2 night stopover - perfect. Easy walkway to SunTec mall and 300+ shops and restaurants, good pool and attentive staff. When we advised the checkout of our sleepless night the duty manager immediately arranged a taxi to the airport courtesy of the hotel. Unexpected and a goodwill gesture very much appreciated.

Stayed in June 2024

Breakfast was excellent with multiple choices

Stayed in May 2024