None

The staff, the variety and the quality

Stayed in September 2024

Very limited choice for breakfast. Not the usual comprehensive buffet choices. More like an extended continental breakfast.

Lovely and clean. Great helpful staff. Excellent location, close to trains/bus. Close to shopping and food markets.

Stayed in September 2024

Close to the MRT, with lots of shops. Apartment was very luxurious.

Stayed in September 2024

Clean and friendly service

Stayed in September 2024

Very clean. Lovely pool area.

Stayed in September 2024

Sometimes toiletries and teas are not automatically replenished everyday.

Service staff are friendly and helpful. Excellent location, close to MRT and shopping area. Room is well designed and very comfortable.

Stayed in September 2024

No in house room service

Location was fantastic Loved the full size fridge

Stayed in September 2024

It's definitely one of the finest accommodations I have stayed in Singapore. would highly recommend this place

Stayed in August 2024

The staff again. Cleaning staff seem to have a track record of entering guests' rooms even when a "do not disturb" sign is hanging outside (see past reviews). I was livid on my return on the first day to see that my room had been entered in what looked like a scouting mission - sections of the room were left uncleaned, dishes had food residue left on them, but all my personal belongings had been meticulously moved around, including items in my luggage which I'd left open as I was only expecting to nip out rather than stay out for longer. After I raised the issue, someone then placed a card in the middle of my room the next day which clearly had not been slid in through the door - I reached out to guest services again which invited the supervisor's visit. What I brought with me was certainly by no means exceedingly valuable but this made me feel concerned about the lack of security in the room, even if the property is soldiered up with dozens of security cameras. My email to the Fraser contact address remains unanswered.

The residence itself is very well-maintained and in a great location but it's the staff really make the place. The ones I met were gentle, polite and professional, which I understand may be rare! A shoutout to Adam and Ram who were lovely. I spent my childhood in sgp and the combination of staff and surroundings took me back to those days when things were calmer and less hurried...and then you of course step out into Orchard proper (a c. 4 min walk takes you to one of the MRT exits) and are buffeted by the organised chaos of too many shopping centres, 13(??) MRT exits and crowds charging at top speeds. When I had an issue with the cleaner (see below) the housekeeping supervisor was also very professional in handling which I appreciated. For those for whom lüften is essential, the windows here can actually be opened and which was one of the reasons why I chose this place over somewhere else closer to the CBD where most of my meetings were.

Stayed in August 2024

No toaster in the kitchenette, but that’s just habit ! Not really a negative. Had cereal for snacks instead whilst jet lagged and waking up in the middle of the night.

Location was fantastic! Literally less than 5 minutes walk to the MTR and ION Mall. So easy to find. Even my 71 year old mum and my 6 year old managed the short walk. We booked for 6 nights and stayed in the premier studio king apartment. Studio was bigger than expected. The washing machine , fridge freezer and hob all handy. Good quality amenities with Miele brand. The pool was so quiet and jacuzzi was a treat. I looked at so many hotels and studio apartments in Singapore before I chose Fraser Residence and I’m glad we did as we were very comfortable here. Lastly, we didn’t hear any noise from any other residents either which was a plus. Thanks to the friendly , helpful welcoming staff also.

Stayed in August 2024

Breakfast while completely ok was a tad basic at times (use of convenience products like the occasional waffles for example). It was good and we always found something but if one point holds back the Apartment from a perfect 10 it would be the breakfast.

Wonderful Appartement had everything needed. Gorgeous view towards Orchard. Great Pool (suitable for lap swimming).

Stayed in August 2024

I am very happy to stay for the second time at Fraser Residence because the service of all the staff who work there is very good and friendly, the room is also very clean and thank you for upgrading my room to a balcony type. I am grateful for the service of all Fraser staff, hopefully in the future I can stay here again

Stayed in August 2024

Nothing

Location, facilities (washing machine, dryer, clothes horse, iron, hair dryer) pool, views, quality of sheets and cleanliness. Attention to detail.

Stayed in August 2024

Nothing

Service and location and Cleanliness. We were so looked after. Thank you and highly recommend. We will return.

Stayed in July 2024

The tiny kitchenette in the room is very small and have limited storage. It's a challenge to use the sink to wash a glass, because there is too much stuff on the bench. The delicate glass tumblers provided are very easily broken. I'm a clutz with glasses at the best of times. But trying to do anything in that cramped space makes me wonder what they were thinking when designing such a space. On level 18, there are two automated massage chairs near the gym. I've never used one of those before and there was no instruction manual or sign for how to operate them. There are many buttons available but they mostly just beeped at you and did nothing. When I finally got the chair to do something, it started pushing so hard into my lower leg I jumped out, fearing a major bruise (revenge for all the button pushing, perhaps?). The foot massage kind of traps your feet in and then pushes a blunt object hard into the bottom your foot. That's just a recipe for pain. Again I jumped out and didn't go near that machine again. Am I mistaken, or are these torture devices? The pools and jacuzzi are not heated, which can be a little too cold on some days. If you travel with small children, be aware that there are no lifeguards and the larger pool is far from reception. They do have cameras on the pool, but customers do need to keep an eye on your kids at all times.

The bed was very comfortable and room was perfectly adequate for our needs. Having a washing machine/dryer was a bonus. The included breakfast was amazing, thanks to the wonderful staff in the restaurant. There were three cooked options (one American and two Asian breakfasts) as well as a standard buffet with bread, pastries and fruit. The Asian breakfasts were the highlight, because they were different every day and delicious! So we ate everything, as a perfect start to a hard day being a tourist in Singapore. This residence is a short walk to the Orchard MRT and countless shopping centres. We used the MRT to go everywhere, averaging SGD1.20 per trip.

Stayed in July 2024

Loved our morning breakfast and staff were amazing every morning. Transport was so close, bus and train. Shopping centres just a small walk.

Stayed in June 2024

Breakfast has limited menu, got boring after couple of days. While the place is comfortable do not expect a luxury experience. There are cheaper options available but you pay a lot more for the location here.

Excellent location. Very helpful staff. Neat and clean. Wifi and airconditioning are top class. Overall very efficient place.

Stayed in June 2024

Hard to fault it

Very clean and the facilities are well maintained

Stayed in June 2024

Only the breakfast

The pool was lovely My husband used the lap pool The shopping was really close and the MRT!! Singapore is the best place to visit and live!!!!

Stayed in June 2024

Excellent location 2 minute walk from MRT Exit 12. (ION& Havelock Place)Our room had wonderful views and great amenities. Breakfast was great. Nespresso machine in the room. Loved having a washing machine for our longer stay.

Stayed in June 2024

No complaints

Great location. Spacious room. Great facilities.

Stayed in June 2024

Breakfast is a bit sad

Location and facilities and staff

Stayed in April 2024

It was great

We received a free upgrade to a facility with a separate room

Stayed in June 2024

The location was perfect, just couple minutes walk from the MRT station (ORCHARD), you can easily get to anywhere in the city (that including shopping mall, food court, china town, restaurant, etc). Cant not beat the location, it super convenient and eliminate the need for taxi)

Stayed in May 2024