The hotel seems a bit worn and services that you expect in a 5 star hotel are missing such as robes and mini bars. We arrived early in the morning after an overnight flight. The hotel was not busy at all but they would not provide a room. We were flying out the next day late at night so I booked a second day. I asked if we could have breakfast on arrival given we would not be there for the second breakfast that was included in our rate. This request was refused as we had not requested earlier. The breakfast room was definitely not busy so it just seem a bit mean.

The hotel is in a beautiful location and surrounded by lovely gardens. The pools are fabulous as well. I love the low rise of the building and the peaceful surroundings. The location is really convenient, close to Clarke Quay and plenty of transport options. We enjoyed the breakfast and having a coffee machine in our room.

Stayed in June 2024

Bed is too old

Luxury Place

Stayed in April 2024

Location is a little out of the way

It was beautiful

Stayed in March 2024

The TV has limited channels, no smart tv option.

View was amazing

Stayed in March 2024

Needs Renovation

Individual Hotel in Perfect Location

Stayed in February 2024

Pool was poorly maintained. Shower was difficult to use and didn’t switch from handheld to overhead.

The staff were helpful and friendly. The location was good.

Stayed in February 2024

Unremarkable service. Room decor was a little shabby and showing wear and tear. Mini bar was empty and staff could not provide any room service at 10pm as last orders were at 930 (although they could be seen sitting idly in the lobby). Air condition was difficult to operate. Breakfast was luke warm - coffee was good though.

Well located in a well maintained impressive period building. Coffee was good. Swimming pool was very pleasant.

Stayed in January 2024

Breakfast not included for a hefty price, breakfast pp is S$ 47!!!!

Location, room

Stayed in November 2023

The hotel has false marketing on booking.com and on their website. Be careful with what is billed as the 'garden view' of the Premium rooms as the rooms on the 2nd story do not have much of a garden view. It's more like a view of a grass slope, the road to the lobby and a shed. I would have been really upset had a room on the third floor not been available.

The location is lovely if you like being in nature. My partner and I stayed here two nights for a simple wedding at the ROM and a tea ceremony in the room with immediate family. It was a good choice for a fuss free wedding, with a shoot in the morning, the ROM appointment in the evening and a dinner in the Somerset area. I recommend picking a Premium room on the third floor and an adjoining Deluxe room for family stays. The Premium rooms on the second floor are lacklustre - dark, with no view (even though it says "Garden view"). The city view rooms are the ones that have the nicer view, but those are all Deluxe rooms with the toilet/bathroom area facing the courtyard.

Stayed in November 2023

We had a Park View Room. Did not enjoy having to lower the blinds all the time because of the two-way nature of the windows. We wanted a room with a view of the Park but we did not appreciate we would need to share the view with passing pedestrians looking back at us.

Overall, our stay was excellent and was what we had hoped for. Quiet and tranquil surrounds and a good location close to restaurants (Clarke Quay) and Transport (MRT)

Stayed in October 2023

This review has been hidden because it doesn't meet our guidelines.

The pool towels are kept 4 floors from the pools, and the towel person is in a really strange location behind the men’s changing room. Why not leave towels by the pool? The check-in / out counter was understaffed at peak times.

A hotel in a park is unique in Singapore.

Stayed in August 2023

Leafy oasis in the heart of the city - a reprieve from the concrete jungle! Comfortable setting. The walk-out patio was a treat. Jimmy (concierge) very helpful.

Stayed in August 2023

My stay was not entirely a bad one but there are some highlights to consider before you book this hotel The staff: not the most friendly but not rude or anything it's just not the level of a 5 star hotel hospitality The location: the location is good but keep in mind that the hotel is in the middle of a park on top of the hill, so if you're planning to walk anywhere be prepared for a like 5-7 minutes of long stairs The room service food: their pizza is good other than that it's average and they charge in addition to your food bill a "service charge" The rooms: yes it's spacious and clean ( except for the windows which looked like it wasn't cleaned for ages) but keep in mind the rooms are connected together with a door, you can hear other guests speaking or just watching TV, in my opinion the rooms are not quite and there's not much privacy Overall they have nice large rooms, but definitely not a 5 stars hotel experience

The room was spacious and clean

Stayed in July 2023

unable to get Taxi's back to the Hotel after dinner and night out

The rooms were comfortable

Stayed in July 2023

- Safety was an issue. One of the contractors (we think? as hotel was undergoing some minor renovations) entered our patio and started yelling early in the morning, woke us up and my husband had to check to see if it was an intruder. When told staff about it, they just said "sorry about the noise". - Irregularities in staff communication/policies (e.g.: upon check-in, I asked if we have to pay the full amount upfront, staff said no. Upon check-out, we were told we were supposed to pay upon check-in by another staff member, which I had to clarify that their staff mentioned we were only supposed to pay upon check-out.)

- Bed was very comfortable, my husband had the best sleep :) - It was clean and the location was good, easy to get around the island.

Stayed in July 2023

The breakfast was not to a satisfactory standard, the quality and range of food. the yogurt pots were out of date and caused tummy upset for the children. Small attention to detail, like not having a completely blunt bread knife all matter when paying premium. This hotel has a lot more potential but should remove the Michelin star archived at 2018. coupled with that we requested a taxi to the airport which didn’t for our luggage, again small attention to details. The staff were however very friendly but to keep up to date with its counterparts these aspects need upgrading.

The staff, location and setting was wonderful as was the gym. The bathrooms and views were spectacular.

Stayed in July 2023

Breakfast

Not many choice for breakfast. The location is the best, it is next to historic park.

Stayed in July 2023

The hotel is over priced for how small the room is.

Hotel location was perfect

Stayed in May 2023

two people stayed but only a towel was supplied, forgot to supply face towel. When asked, it was immediately catered to, , ,

location. environment in middle of the park, room, meal,

Stayed in May 2023

Generally speaking, I am happy with the experience offered by the hotel. Just minor things like the tap water was leaking, and there was no spare toilet paper in the bathroom(but it was available as soon as we requested it by telephone). And we called the restaurant downstairs just to order our dinner at the table, but we have been charged extra for a "room service"

Clean hotel. Comfortable bed and nice and helpful staff

Stayed in May 2023

without putting down the curtains it is possible to look from the outside into the bathroom. the shower from my room needs to be repaired. some parts are not fixed correctly.

nice location within the Fort Canning park. nice pools

Stayed in May 2023

Needs more fruit and fewer meat dishes. The coffee was really bad

The pancakes were good

Stayed in April 2023

There are no amenities close by.  Had a problem with the payment; I booked a free cancellation and paid on the hotel.. A few days prior to my stay, they held the money and claimed that if I paid with the same card on that day, the money they were holding would be subtracted from my payment.  Nevertheless, the receptionist informed me on the actual day of my stay that this only applies to credit cards and not debit cards, and I was not made aware of this.  Thus, a total of $800+ was taken out, and I would receive $400+ back in 14 to 21 days.  I am aware that the bank takes a while to refund the funds that you guys have on hand, but when I contacted a few days ago, the right information wasn't supplied to me. Instead of just using credit cards, I hope you'll think about debit cards as well. Being twice deducted and receiving the money back within a month will be extremely challenging.

The room is clean, and the view was perfect.

Stayed in February 2023