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Reviews of Hotel Bencoolen at Hong Kong Street 4 stars

47 Hongkong Street, Boat Quay, 059685 Singapore, Singapore

#198 of 481 hotels in Singapore

Guests' Choice

Review score

Based on 492 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    9.3

  • Facilities

    7.7

  • Staff

    8.9

  • Value for money

    7.8

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 8 November 2024

    8.0
    Perfect place to stay for the few days I was in Singapore- staff were very helpful- would stay again
    • Leisure trip
    • Couple
    • Deluxe Superior Queen (New Wing)
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Excellent location Free breakfast

    Stayed in October 2024

  • Reviewed: 8 November 2024

    8.0
    Our stay was very good. No complaints
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Very convenient

    Stayed in October 2024

  • Reviewed: 5 November 2024

    9.0
    Nice hotel, great location.
    • Leisure trip
    • Solo traveller
    • Executive King (New Wing)
    • Stayed 1 night
    • Submitted via mobile

    I didn't realise about the heater button for the shower so had a cold shower and the second time I used the shower I clicked the button on half hour before but still was only luke warm.

    Lovely new room. Great location. Lovely staff. Clean and comfortable.

    Stayed in November 2024

  • Reviewed: 3 November 2024

    7.0
    Good stay in a nice hotel in a great location.
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast was a real let down. The food was almost inedible 3 days of our 4 days stay. Keep it simple but good quality. Change caterer as they are serving rubbish food. Otherwise I would have rated the hotel higher.

    Location was great. Staff were amazing, helpful and friendly. Room was well equiped.

    Stayed in November 2024

  • Reviewed: 29 October 2024

    7.0
    Great location, good sized rooms, needs updating
    • Leisure trip
    • Family with young children
    • Loft Suite
    • Stayed 5 nights
    • Submitted via mobile

    Rooftop pool/spa unusable due to being in sun alot of the time so nowhere to cool off at end of the day. Courtyard could also do with an upgrade. Aircon was very loud. And rooms definately need updating. We had 2 loft rooms and there was huge water damage holes that had been taped together in one of the bathrooms

    Room size was amazing, layout was great and plenty of room for 2 adults and 1 child

    Stayed in October 2024

  • Reviewed: 23 October 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Superior Queen (New Wing)
    • Stayed 2 nights
    • Submitted via mobile

    Fridge didn't get very cold

    Location and reception area

    Stayed in October 2024

  • Reviewed: 21 October 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Superior Queen (New Wing)
    • Stayed 3 nights
    • Submitted via mobile

    The room was a bit too small and dark.

    Comfortable bed, and good shower. The buffet breakfast was fair.

    Stayed in October 2024

  • Reviewed: 16 October 2024

    7.0
    Very enjoyable. Nice hotel, good value for money.
    • Leisure trip
    • Family with young children
    • Loft Suite
    • Stayed 2 nights
    • Submitted via mobile

    We had a loft room with a pull out ‘sofa’ bed. Actually just a stretcher type bed with a thin mattress. Very disappointing to see only plastic being used for breakfast (plates, cutlery, cups).

    Great location. Easy walking distance to major locations. Good choice of restaurants and bars in the vicinity. Friendly and helpful staff. With the loft room we had 2 bathrooms.

    Stayed in October 2024

  • Reviewed: 16 October 2024

    9.0
    Exceptional location, extremely friendly staff
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 7 nights

    There was some stains on the towels and sheets. But overall, the cleanliness was very good.

    Location was exceptional. Staff were extremely friendly. The bed was king size, very comfortable. I thought the value for money was excellent.

    Stayed in October 2024

  • Reviewed: 15 October 2024

    7.0
    Great location - good value for money
    • Leisure trip
    • Couple
    • Deluxe Superior Queen (New Wing)
    • Stayed 4 nights
    • Submitted via mobile

    New wing: We booked a room in the new wing. The new wing is accessible via a seperate entrance. So if you like to use the pool or have breakfast, you have to leave the building and enter the building 4 meters away. This is fine for breakfast but for using the pool it is a little inconvenient. Breakfast: just skip it and grab something to eat at Clarke Quay, Chinatown or on the go. Room: Unfortunately the apps at the TV didn't work as it wasn't connected to the wifi properly. The hotel staff couldn't help with this issue.

    Location: The location is just perfect. The hotel is very close to China Town but also to Clarke Quay and boat Quay. Room: The room was exceptionally clean. The design of the room was very modern and pretty. For a tiny room, the TV wad huge. Staff: The hotel staff was very friendly.

    Stayed in October 2024

  • Reviewed: 8 October 2024

    9.0
    Excellent location for many sights and very close to subway.
    • Leisure trip
    • Couple
    • Deluxe Superior Queen (New Wing)
    • Stayed 3 nights
    • Submitted via mobile

    The room was very small. Not big enough to leave 2 suitcases open.

    The location was excellent. We could walk to many places or it was a short walk to the subway which was very easy to navigate. The staff were so helpful and friendly. We were having trouble with our flight and the staff member couldn’t do enough for us. We were very grateful.

    Stayed in October 2024

  • Reviewed: 6 October 2024

    8.0
    Good stay at Singapore
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Staff very friendly and helpful. Complementary breakfast. Good location, near subway (quay Clark). And Chinatown.

    Stayed in October 2024

  • Reviewed: 2 October 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Really really small lobby and few items for breakfast

    Nice rooms Close to china town Walking distance to the center

    Stayed in September 2024

  • Reviewed: 29 September 2024

    9.0
    Great place to stay
    • Leisure trip
    • Couple
    • Deluxe Superior Queen (New Wing)
    • Stayed 1 night
    • Submitted via mobile

    Great location, friendly staff and the room was really clean and comfortable.

    Stayed in July 2024

  • Reviewed: 25 September 2024

    7.0
    1 night before flying out
    • Leisure trip
    • Solo traveller
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    only 1 key card and the cooling was a bit low.

    location, spacious room for price, breakfast.

    Stayed in September 2024

  • Reviewed: 24 September 2024

    9.0
    A Good Stay Near Many Great Areas
    • Leisure trip
    • Solo traveller
    • Premier Double Room
    • Stayed 4 nights

    Although I had an overall positive experience here, I still believe there are few things that could be improved. I was a little shocked to see no bidet in the bathroom, however, I acknowledge that bidets are a little harder to come across in Singapore right now. I don't know if it was just my room, but all of the windows were locked. The room started to showed its wear and tear with the peeling wallpaper. The pool area could also use some love and care, as the pool water wasn't very clean, and the wooden deck was losing its color. The room was mostly clean, however, when I dropped something underneath the bed, there was a bunch of dust and lint, and something that belonged to a previous guest under there. Some bathrobes would be nice to compliment the bathtub in the room.

    Although I stayed here with my friends, I booked separate rooms, so I will be speaking on mostly my behalf in terms of my room. We took the MRT from the airport, and walked about 10-ish minutes from the station with all of our luggage. I loved the location of this hotel. It's a short walk to Clark Quay, the MRT train station, and Chinatown. There are a couple of 7-Eleven convenience stores, restaurants, and a laundromat very close to the hotel. There is plenty of nightlife and restaurants in the Clark Quay area. My room was spacious (Premiere Double Room), much larger than the room my friends stayed in (Executive Twin Room). I had plenty of room to store my luggage. The bed was firm (as expected in South East Asia), but still spacious and comfortable. There was ample lighting in the room, and the AC worked well. The Wi-Fi was very fast and reliable, and there were many channel selections on the TV. I appreciated the stocked water and coffee everyday. There is an ice machine and water dispenser in the lobby. Speaking of, the lobby smelled nice. The staff were friendly, and made our check-in and check-out process smooth. My room included a soaking tub, which I made sure to take advantage of during my stay. It took awhile to fill up, but it was clean and worth the upgrade. There was toothbrushes provided, and a frequent restock of toiletries and replacement of towels when used. I appreciate the fridge in the room, given how fast food spoils in Singapore's lovely but humid climate. That saved me from having to throw away a bunch of leftovers and other perishable foods. The room I stayed in also had plenty of windows, letting in natural light and a partial view of the iconic Marina Bay Sands.

    Stayed in September 2024

  • Reviewed: 23 September 2024

    7.0
    Perfect location, breakfast not much choices
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 3 nights
    • Submitted via mobile

    We didn’t like the breakfast beacuse it is not very varied, there are not many choices and space is very limited

    The hotel is located in a perfect position useful to reach all the places.

    Stayed in September 2024

  • Reviewed: 16 September 2024

    8.0
    A well-located, confy spot to spend a few days in Singapore.
    • Leisure trip
    • Group
    • Executive Twin Room
    • Stayed 3 nights

    The location is a little noisy, as rooms are not well insonorized.

    Location is great and staff is friendly and helpful. They have a courtesy breakfast buffet.

    Stayed in August 2024

  • Reviewed: 16 September 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very small room

    It was close to Boat Quay

    Stayed in September 2024

  • Reviewed: 15 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Executive King (New Wing)
    • Stayed 1 night
    • Submitted via mobile

    The room wasn't very big but it's Singapore so bigger acommodations would be expensier. That being said, the room was comfy and very clean. The breakfast was nice. The hotel location was good, we could walk to the Subway neerest station. The AC worked perfectly and we had a huge flat screen on our room.

    Stayed in August 2024

  • Reviewed: 11 September 2024

    7.0
    The staff were pleasant, friendly and helpful.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights

    The breakfast was basic low quality food.

    The room was pleasant.

    Stayed in September 2024

  • Reviewed: 10 September 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Premier Garden (New Wing)
    • Stayed 5 nights
    • Submitted via mobile

    The room was very small

    The location was perfect

    Stayed in September 2024

  • Reviewed: 8 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Loft Suite
    • Stayed 4 nights

    Wifi on the second floor of the family room not working well. Breakfast very basic

    Very good location. 2 bathrooms in the family room. Friendly and helpful staff. Comfortable bed

    Stayed in September 2024

  • Reviewed: 2 September 2024

    8.0
    Comfy hotel!
    • Leisure trip
    • Couple
    • Executive King (New Wing)
    • Stayed 1 night
    • Submitted via mobile

    The spa and garden don't match the photos on the website.

    Everything was clean and tidy. The bed is really comfortable. The staff was super nice and there was breakfast included!

    Stayed in September 2024

Showing 1 – 25

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