Something in the room was making a rather loud humming noise non-stop all throughout the night, making it very hard to sleep. I think it had to do with the air conditioning of the bathroom. In any case one could not turn it off. The reception was closed at night so I could not go speak with hotel staff to try and solve the problem. I would have had to go to another hotel to get hold of staff, maybe a sister hotel of Börsen?, but since it was midnight and I was very tired, I was too tired to dress up again and go out. I was very disturbed with the loud noise and in the end I had to press a pillow on my ears in attempt to reduce the noise. The noise completely ruined my night. In the morning I went down to the reception and informed the staff about the noise. I told them I could not sleep and the sound was extremely disturbing. There were two receptionists, and both seemed quite indifferent to my complaint. They almost looked as if they would not believe there could be such a sound in the room. The only reply was, "Oh, we are so sorry". They did not offer any compensation. I found that a very bad and arrogant attitude towards a guest. If a guest is telling you about a significant disturbance that ruined the whole night, you definitely should try to compensate the disturbance in some way. But no, these receptionists were like, "Oh, thanks for letting us know, we'll send someone to check the room". Someone checking the room and fixing the problem _afterwards_ will not compensate for the loss of sleep for your guest. Please learn ways to make your guest feel respected and that you take a justified complaint seriously.

Very unique room, exactly as shown in the pictures. I love this old "castle style".

Stayed in July 2024

Bathroom down the stairs. Dark room, you wouldn't like to stay too long there.

Quaint room, well decorated. Very well situated in the old town. Nice staff, good breakfast.

Stayed in August 2024

I told that I would leave early in the morning, but breakfast was not ready at 6:30

I was able to stay in a historic building It’s a wonderful experience

Stayed in August 2024

The were bugs, shower could be better, some furniture fall apart and kitchen was not fully equipped.

The style, luxury enough, little homy details, simple.check in, great breakfast, good staff.

Stayed in December 2023

As a solo traveller, the room had 4 beds which was excessive. Good if you're with friends.

The most unique hotel I've ever stayed in, with an antique and aristocratic feel. Close proximity to restaurants and you stay within the castle walls of Visby.

Stayed in July 2023

Internet in the "Badande Vannema" room is very poor signal and on-off

Location is excellent . It is a very cozy place the appartments.

Stayed in August 2023

Internet in our room weak

location and it is a cozy place

Stayed in August 2023

Many portraits of strangers

Stayed in August 2023

Exceptionally helpful staff.

Stayed in August 2023

Great location, good breakfast, spacious room. It was fun staying in such an interior in this historical city! The windows are isolating sound from the street well.

Stayed in August 2023

Good breakfast, had to go to another nearby hotel to eat. But it was really good.

Stayed in February 2023

Well thought through interior that brought you back in time, great breakfast and perfect location.

Stayed in August 2022

Spacious suite with 19th century-style decoration. Good breakfast, WiFi and bathroom facilities.

Stayed in June 2022

Nothing

The personal interior. Definitely a design hotel.

Stayed in May 2022

Just a bit dark in room and breakfast area.

It had interesting decor! Fun!

Stayed in April 2022

One of us found the ventilation noisy, the other one of us liked hearing the hum.

The location was central yet very quiet. The rooms were decorated with great care and authenticity. We liked the carefully chosen books in the room and common areas, the very good reading lamps, the comfortable and sturdy beds. There was good variety at breakfast. Tea and coffee and tasty biscuits were always available. Thank you to the lovely staff.

Stayed in April 2022

The bed is a bit too soft for me.

Location. Good Wifi. Good breakfast with many choices. And of course, the room and its nice decoration.

Stayed in April 2022

Family room was in two floors so it felt a bit unsafe. The historic deco was a bit too much…

A bit eccentric but nice

Stayed in July 2024

There is nothing remarkable to mention. Maybe the fact that there was no detergent for the dishwasher, probably should have asked.

Staying at this establishment felt like a journey into a grand palace. The interior design is nothing short of regal, with every corner exuding elegance and charm. My room was exceptional, far exceeding my expectations in both comfort and tranquility. The peace and quiet provided a perfect retreat from the bustling outside world. The breakfast offerings were delightful, with a wide variety of delicious options to suit every palate. Overall, every aspect of my stay was impeccable. From the luxurious surroundings to the impeccable service, everything contributed to an unforgettable experience. I highly recommend this splendid accommodation to anyone seeking a memorable and exquisite stay.

Stayed in July 2024

We were very disappointed, this is not worth the price, especially when it comes to cleanliness. We booked a double bed room, but got three single beds. When we double-checked the booking, it had a double bed in the pic, but when you “read more” it mentions four single beds, which is almost never the case with suites, so be careful with that. On our last night, they moved us to a supposed double bed room, but it was two single beds that didn't stay together. Cleanliness was poor, with yellow shower curtains, dirt in the bathroom, and dust elsewhere (the oven was in a miserable condition and it was difficult to see through the windows). Quite unflexible receptionist. At checkout, we were told to pick up our luggage by 16:00 as they would close and change the code, offering no help despite our ferry leaving at 22:00.

The location is superb, the breakfast was nice but not special, apart from the pancakes, which were the best I had in Sweden. The atmosphere in the breakfast/dining room is very cozy. It was nice they have a fridge (with freezer) in the rooms, so we could store our drinks there and have picnics outside.

Stayed in June 2024

The foot of the bed went off during the first night and the janitor should have taken care of it the next day but he didn't. Then we had to sleep in another room for a night and move back the next day. The room cleaning never came for three days until we specifically asked for it on the 4th day. They didn't give us the right amount of towels after cleaning and there was not enough toilet paper to hold until the end of the stay. The beds are not kept together upstairs and it makes it hard to reach your partner for a hug without falling between beds.

Great location in the centre of the old town. The employees were nice. The breakfast was fine but not changing regularly enough or not large enough for 6 mornings. Croissants were good. Several problems happened in our room but we got compensated for the trouble upon request at the end of the stay.

Stayed in August 2023

Unclean with cockroach. Very bad curtains n entire sun is in room in the morning

Location

Stayed in July 2023

there was mold in the shower and the rooms are not at all soundproof

very central

Stayed in September 2022

Great central location, superb breakfast with lots of choice, really quirky individual style and very friendly helpful staff

Stayed in August 2022