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  5. Reviews of Best Western Royal Star

Reviews of Best Western Royal Star This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Mässvägen 1, Älvsjö, 12530 Stockholm, Sweden

#98 of 194 hotels in Stockholm

Guests' Choice

Review Score

Based on 621 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.4

  • Facilities

    8.1

  • Staff

    9.0

  • Value for money

    8.3

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 19, 2024

    9.0
    Great stay, awesome staff and breakfast!
    • Leisure trip
    • Family with young children
    • Superior Family Room with Bunk Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Great staff, amazing breakfast and great comfy room!

    Stayed in June 2024

  • Reviewed: June 17, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Economy Double or Twin Room
    • Stayed 2 nights

    Everything was nice, especially the location, two minutes walk from the train station.

    Stayed in June 2024

  • Reviewed: June 16, 2024

    8.0
    Nice comfortable hotel with very friendly staff.
    • Business trip
    • Solo traveler
    • Superior Single Room
    • Stayed 5 nights

    The curtains were not blackout curtains and I was there at a time when it basically never got dark. I frequently woke up at 3am with a bright light shining through the window. When I asked for the room to be cleaned, it was done in a very haphazard and rushed way.

    The staff were extremely friendly and helpful. The breakfast was very generous. Bed was comfortable. Wifi was good. Shower was comfortable.

    Stayed in June 2024

  • Reviewed: June 11, 2024

    8.0
    Very Good
    • Business trip
    • Group
    • Standard Family Room with Bunk Beds
    • Stayed 1 night

    Great location.

    Stayed in May 2024

  • Reviewed: June 6, 2024

    7.0
    Fairly priced stay on walki g distance to Stockholmsmässan
    • Business trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Unfortunately not possible to charge EV car. Hardly any useful chargers nearby either. Rooms and facility is ok but rather old and in need of freshing up. Room was very hot with limited possibility to ventilate.

    Good service, breakfast, parking and location close to Stockholmsmässan. Works fine for one or a couple of nights when you visit Stockholmsmässan

    Stayed in June 2024

  • Reviewed: May 28, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night

    It happened to be a warm day/night so better air flow from the window would have been nice, but we were happy with our quiet surroundings so we could open the window.

    The staff made our experience, specifically Kleber. He was incredibly welcoming. We had traveled 24 hours (several flight delays) and he so kindly familiarized us to the lay of the land, assisted with directions, suggestions, etc. Due to our jet lag we missed breakfast and he kindly had two sandwiches waiting for us when we finally made an appearance. He was enthusiastic and truly wants to make the guest experience a positive one. Without him, the infrastructure of the hotel is so so and would be regarded as such. Kleber is the ROYAL STAR in that hotel experience.

    Stayed in May 2024

  • Reviewed: May 26, 2024

    9.0
    Lovely hotel with good public transport to the city!
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    It was a great hotel, in a calm area a little further away from the city but with great connections to public transport. The staff was lovely, great breakfast.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    8.0
    Swiftholm
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was quite warm day and night, but there were three of us sharing, and the weather itself was really warm whilst we were there. We opened the window and it wasn't too bad.

    We travelled to stockholm for the taylor swift concert and booked this hotel mainly based on the price as other places were crazy amounts. This hotel was still reasonably priced and easily accessible to central Stockholm.The room was very spacious and clean. The staff were always welcoming and smiled and said hello when we passed by. Breakfast also had a great selection of foods.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    9.0
    Trip to Stockholm
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nice and clean room. Very helpful staff. Breakfast was really delicious.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Family Room with Bunk Beds
    • Stayed 1 night

    Great location

    Stayed in May 2024

  • Reviewed: May 15, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Single Room
    • Stayed 3 nights

    I don't understand, why is there the bar next to the restaurant. When you find the staff there (it occurs twice an hour or less), they are not very nice and they behave like the guest is bothering them. It could be better to order everything in restaurant.

    The hotel is perfect located, almost quite place, near to train station (then 10 minutes to the centre). Staff at the reception - nice and very helpfull, nothing was problem, rooms - clean, nice furnished, beds very comfortable. Breakfast - tasty and very good selection of fresh food, nice staff at the breakfast.

    Stayed in May 2024

  • Reviewed: May 15, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Single Room
    • Stayed 3 nights

    I don't understand, why is there the bar next to the restaurant. When you find the staff there (it occurs twice an hour or less), they are not very nice and they behave like the guest is bothering them. It could be better to order everything in restaurant.

    The hotel is perfect located, almost quite place, near to train station (then 10 minutes to the centre). Staff at the reception - nice and very helpfull, nothing was problem, rooms - clean, nice furnished, beds very comfortable. Breakfast - tasty and very good selection of fresh food, nice staff at the breakfast.

    Stayed in May 2024

  • Reviewed: May 13, 2024

    8.0
    A very good choice that is highly recommended!!!
    • Leisure trip
    • Family with young children
    • Standard Family Room with Bunk Beds
    • Stayed 5 nights

    Some more time to breakfast duration... until 10:00 at least since we were on holidays...

    It was really excellent! A big variety of choices!! Friendly personel!! Relaxing atmosphere!!

    Stayed in May 2024

  • Reviewed: May 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Superior Family Room with Bunk Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Leaking bath was inconvenient. The room could be cleaner.

    Very good breakfasts, the room was great. No problem with late check-in. The hotel is in good localisation - very close to train stop.

    Stayed in April 2024

  • Reviewed: April 14, 2024

    8.0
    Good and comfort stay
    • Leisure trip
    • Family with young children
    • Economy Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was good. The room size was perfect, and the bed was very comfy. The kids' playroom was good, but it could be better prepared and equipped.

    Stayed in April 2024

  • Reviewed: April 11, 2024

    9.0
    Good hotel for families who visit Stockholm
    • Leisure trip
    • Family with young children
    • Standard Family Room with Bunk Beds
    • Stayed 6 nights

    My mattress was a little bit soft for my taste though I slept very well there.

    I stayed at this hotel with three kids. We loved the excellent breakfast with a wide choice of tasty food. The room was in very good condition with wooden floors and relatively comfortable beds. There was a large window and a small balcony. The bathroom was very good as well, and the hotel is in a quite street, a few hundred metres from a train station, so Stockholm City Centre is just 15 minutes away. The staff was very friendly and helpful. Dinner at the hotel was very good, and the kids' menus were better than usual as well as good value for money.

    Stayed in April 2024

  • Reviewed: March 30, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    More like a 3 star hotel- has all the basic facilities but is quite old. Breakfast was ok but it was the same food for 3 days. Small tv in the room.

    Good location- couple of minutes to train station, close to supermarket. Hotel had a free parking, room was clean.

    Stayed in March 2024

  • Reviewed: March 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Economy Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Xenia in the reception was very helpful and a kind girl :)

    Stayed in February 2024

  • Reviewed: March 15, 2024

    9.0
    Good choice
    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Polite and helpful staff

    Stayed in March 2024

  • Reviewed: March 15, 2024

    7.0
    Comfortable stay
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Small rooms and connecting door between the rooms.

    Location and nice personal.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    9.0
    A really good place to stay for those who do not insist on staying in the very centre of Stockholm
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights

    The hotel is not particularly beautiful in itself and not located in a particulalry nice setting, and it has a number of years behind it, but everything is clean and functions. A small but irritating thing is that there is not really any place on which to place small toiletries like tooth brush, toothpaste deodorant etc etc

    The staff, in particular the male receptionist, was very friendly. The hotel had a surprisingly well equipped gym. The beds were particularly comfortable. The hotel, which has (usually) lower rates than than similar hotels in the centre is located a copuple of minutes by foot from a regional train station and the train to the centre (Stockholm City/T-centralen takes less than 10 minutes, thus the location is good. The hotel is morever located next to a large exposition hall, so ideal for visitors to fairs (I visited the boat fair). For those hotel guests who arrive by car, the parking is free. It is also not very far to the main south-north motorway, the E4/20.

    Stayed in March 2024

  • Reviewed: March 9, 2024

    7.0
    Great location and price.
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed was not the best for me, my back is stiff after two nights.

    The location is great. The dinner in the restaurant was very good. Free parking is great compared to other hotels where you have to pay 250 SEK per night.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Economy Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It’s not a luxury hotel and has lots of outdated interior. It was good for the price.

    Really nice and helpful staff. Decent breakfast. Close to a supermarket and station.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    9.0
    It was best
    • Leisure trip
    • Couple
    • Economy Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    To have some croissants maybe

    Stayed in March 2024

Showing 1 - 25

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