In the description it was mentioned that it has got the slippers in the room but it didn’t. Even though we asked the reception desk to provide the room slippers, they unfortunately refused it

The location and the breakfast was perfect. The hotel was renovated perfectly

Stayed in September 2023

Didn’t get a very friendly welcome. Basically don’t bother us until 3 o clock and it’s check in time. No mini bar or water in the room. Room was not clean - crisp packets and bottles under the bed despite it having been inspected. Fittings dusty and basically everything tired. Soap was in body lotion dispenser so you can imagine what a mess that was….

Location was where we wanted to be and had some nice bars not too far away

Stayed in August 2023

Cleaning and accessories not satisfied

Location

Stayed in July 2023

The Quality Hotel Waterfront was booked for its location (easy access to airport and Ullevi stadium for a concert) but delivered so much more! The waterfront location is fabulous and peaceful - you can walk or run along the water for a long way and watch the river traffic from your room. The rooms were large and the beds very comfortable, and I loved the good sized shower. Breakfast was excellent - an extensive buffet and a lovely room. The fitness centre was a bonus - gym, sauna and jacuzzi! Excellent value for money and I would definitely stay there again!

Stayed in June 2023

I reported a dirty toilet, when I came back the toilet was still dirty. There were grapes on the floor behind the chair, maybe still there. Trash under the bed, eye mask.

Amazing breakfast, really nice stuff, quite a large family room, children's corner.

Stayed in April 2023

Never have I been met by a receptionist with so bad and tired attitude when we arrived. There was no queue and no hurry to explain the flegmatic way of receiving guests. No notice/welcome for the children, which there were a lot at the hotel. Worst was though when I just asked - when going out for food - that the bedsofa was not made. The answer was: that you need to do yourself - with attitude: "don´t complain". Noticing herself that it was a bit to the rude side, she explained that it was a Hotel-chain policy. It was the first time (and quite many hotel visits behind us even with our children) when it was giving as a policy - well next time we know not to book Quality Hotels. The beds are made by ourself every other day - so is it not something you pay for when you choose to book a hotel and not airbnb? So with such a poor welcome, it was kind of impossible to feel you were welcome as a guest to this hotel. + with e.g. the minimum toiletry details provided - you could not help but think that this hotel is saving money on small details that make the hotel visit a real hotel visit?

Location was for us the main reason for choosing this hotel - close to Röda sten and Älvsborgsbron.

Stayed in May 2023

Room was in pretty rough condition,walls broken,and scratched.the door scraping against the carpet.seems like a pretty easy fix, but it looks like it is like that for a long period of time

Loved the breakfast and the location

Stayed in May 2023

Everything had been thought of to make our stay so lovely. The receptionist was so very welcoming , making us feel a sense of kindness and belonging

Stayed in April 2023

Room heating did not work at all, managed with a temporary heater..

location and staff

Stayed in April 2023

nothing

The staff were excellent and helpful

Stayed in January 2023

From the check in to check out a total mess. Arrived in the evening, the person behind the counter did not care nor did he say a word at all Room was old and without real sunlight. Even though it said room service had been done, nothing really nothing from soap to towels to tissues to coffee was filled. After first complain were nobody really cared a few things were refilled, most of it wasn’t so we had to ask again. The so called bar did not offer coffee even though a machine was present, the gym had three treadmills making sounds like they are just about to break and the wellness was just closed. Mit body told I’m advance and during Check in. This hotel is mot worth its money. Not coming back, not recommending!

Breakfast was tasty

Stayed in January 2023

Nothing

Friendly staff

Stayed in November 2022

The ashtray outside needs to be cleaned regularly. The Nordic Hotels app didn’t work so never received the daily F&B vouchers.

Awesome helpful and friendly staff, especially Lina the breakfast manager, and Marcus at reception. Delicious breakfast with exceptional scrambled eggs. Historical building with interesting story. Water temperature and pressure don’t change when showering. Location is quiet with stunning views. Short walk to the tram stops and ferry. Parking was very convenient, safe and SEK80 per day. The Porter Pelle Pub and restaurant is just outside the front door. Highly recommend the fish soup which is more like a lobster bisque. Would definitely stay at Quality Hotel Waterfront whenever we visit Gothenburg.

Stayed in October 2022

It was really good. I was in general in a much better hotel than hotels in Denmark at about the same price point.

Stayed in September 2022

the machine for getting parking ticket didn’t work well

waterfront room. the best worth the extra cost

Stayed in September 2022

Welcoming hotel with great staff. Check in & check out we’re very simple processes.

Stayed in September 2022

nothing to dislike

the staff were so lovely and attentive!

Stayed in August 2022

Nothing

The location is unique. Staff is very professionsl and helpful, and the breakfast is great!.

Stayed in August 2022

Room cleaning

Breakfast

Stayed in August 2022

Our room was filthy as was the hallway outside. The cleaning policy is ridiculous, You should allow people to opt out by choice and not opt in. We did opt in and it wasn’t cleaned, we had to ask repeatedly and even then it wasn’t cleaned properly. For health reasons a lot of people need a clean room, not cleaning it is unacceptable and the whole saving the environment thing is a bit of a joke when the money saved goes back to the hotel. I wouldn’t not clean my own bedroom and bathroom for 4 nights. Unimpressed which is shame as the rest of the hotel is perfect.

Breakfast amazing, room size and view wonderful. The staff were brilliant, the location perfect and the restaurant lovely for dinner.

Stayed in August 2022

n/a

Beautiful hotel. GREAT blockout curtains that work! Really good breakfast and just exceptional service all around. We absolutely loved our stay.

Stayed in July 2022

Pay quite a premium rate but got a half window view as top half was pillars blocking the waterfront view.

Stayed in June 2022

Excellent breakfast, iron and everything you need in the room. Nice staff and confortable bed.

Stayed in June 2022

Nobody cleaned our room. When I complained I was told their new policy is that I had to ask for cleaning otherwise they do not clean. This is really a new way of cheating the customers and call it for green environment! When I am in a hotel like this I expect the room to be cleaned! I wouldn't need to ask for it!

The room standard was as expected for this price range. Good breakfast.

Stayed in May 2022