Ulitsa Novy Arbat, 21 bld. 2, Arbat, 119019 Moscow, Russia
#101 of 454 hotels in Moscow
Guests' ChoiceBased on 59 hotel reviews
8.8Cleanliness
8.8
Comfort
9.0
Location
9.4
Facilities
8.7
Staff
9.0
Value for money
8.5
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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Showing 1 – 25
Reviewed: 20 February 2022
Antony
Russiaroom so clean, and good
Stayed in February 2022
Reviewed: 14 February 2022
Maxim
Russianice location, always clean
Stayed in February 2022
Reviewed: 18 January 2022
Kusuma
Russiaexcellent
Stayed in January 2022
Reviewed: 16 January 2022
Jelmer
NetherlandsUnfortunately my minibar didnt work. This was solved by the staff who was able to meet all my extra requests regarding this.
Room was tidy and clean. Bathroom was well equipped and clean. Hotel staff was able to meet al my requests for extra service.
Stayed in January 2022
Reviewed: 10 January 2022
Sergei
Belarusn/a
Clean, modern design, delicious breakfast, helpful staff
Stayed in January 2022
Reviewed: 1 October 2021
Dmitry
RussiaSoundproof is ok, but could be better.
Breakfast is very good and the location is excellent. The hotel is clean and nice.
Stayed in September 2021
Reviewed: 1 September 2021
Mohd
QatarNil
The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visitin.Location good. Sarhan from Qatar.
Stayed in August 2021
Reviewed: 21 August 2021
Zivar
AzerbaijanEverything
Good location, food, staff
Stayed in August 2021
Reviewed: 4 August 2021
Ron
United StatesWiFi service in my room was, to put it mildly, non-existent. Phone calls to the front desk did not resolve the issue throughout my two-day stay. I found that very unfortunate for such an otherwise wonderful hotel. How could every other aspect of the hotel be so perfect while no one at any level of management cared about resolving my WiFi issue? It posed a particular problem for me as I tried to conduct business with my team on the other side of the world.
Absolutely wonderful hotel. Newly built only four years ago, everything fresh, nicely appointed. Breakfast was far beyond expectations. Staff at every station were polite, professional, especially kind.
Stayed in August 2021
Reviewed: 15 July 2021
Manfred
GermanyAll good.
I will come back! It was the second stay for me now, and was even better than the first one.
Stayed in July 2021
Reviewed: 12 July 2021
Alraeesi
United Arab EmiratesAll are good
Very good location and very helpful staff
Stayed in May 2021
Reviewed: 7 July 2021
Hassan
PakistanIt is very good
Location and clean .no smell .
Stayed in July 2021
Reviewed: 5 July 2021
Hassan
PakistanAmazing place to live in Moscow near arbat
Everything thing
Stayed in July 2021
Reviewed: 27 January 2022
Yuliya
Russia- Small rooms - mold in the bathroom - very very cold
location
Stayed in January 2022
Reviewed: 10 January 2022
Nina
United Statesabsolutely not a 4 star. they may be meeting requirements however everything is extremely low quality, old, disgusting. mattress is from the middle of 20 century. services and staff are not knowledgeable- right hand doesn’t know what left does. not listening not following instructions, not changing sheets when requested.
nothing
Stayed in January 2022
Reviewed: 14 November 2021
Nikolai
BulgariaThe heating was not working and there was not hot water, which in winter in Moscow is very unpleasant
The location is great
Stayed in November 2021
Reviewed: 31 October 2021
Serghei
MoldovaA room with no windows going to streets, no ventilation, not really comfortable, even though it was advertised as an upgrade from a standard room.
Nice people, great location, good breakfast.
Stayed in September 2021
Reviewed: 16 September 2021
Igor
IrelandAmazing. Unfortunately gang of guests from UAE didn’t respect others privacy. They started dance, listen to the music and loudly speak in the halls and corridors from 8AM every morning we were there
Stayed in September 2021
Reviewed: 29 August 2021
Mariner84
United Arab Emiratescarpet in the room need to be washed, Not only vacuumed. The suite i booked was Not exactly as the pictures and my first night was in a large room not a suite as i booked due to non availability.
the staff are very polite and helpful the hotel overall comfortable to stay
Stayed in August 2021
Reviewed: 18 August 2021
Syed
United Arab EmiratesStaff should be more friendly
They were really quick to provide things requested
Stayed in August 2021
Reviewed: 29 July 2021
Alia
United Arab EmiratesServices and cleaning was not good And laundry services not provided Facilities for room not given Beds were small Water tap was dirty electric gone suddenly No tourist facility from hotel no guidance Poor English speaking staff
Location only
Stayed in July 2021
Reviewed: 9 October 2021
Anonymous
RussiaGood hotel, clean, comfortable suit, polite staff, really good and tasty breakfast. Location is great!
Stayed in October 2021
Reviewed: 26 March 2022
Olga
RussiaThere are no comments available for this review
Stayed in February 2022
Reviewed: 18 March 2022
Antony
RussiaThere are no comments available for this review
Stayed in February 2022
Showing 1 – 25
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