The daily cleaning needs improvement. Being a beach resort, the floor needs moping every day, it was never mopped in 7 days!!

Very nice and modern.

Stayed in July 2023

The food quality was not the same as the last time we stayed in. Especially the Grill corner, the meat quality was not good and over cooked.

The hotel room and facilities were amazing.

Stayed in June 2023

Plaja, scoici,lunga ,inconfortabila

Hotel excelent

Stayed in June 2023

Good location, nice Staff, Nice Ambiance

Stayed in July 2022

Horrible parking. Room cleanliness needs training. Very superficial. Staff has to be trained to clean in a way typical for such a hotel. While reception performed good and the restaurant the same, rest needs to be inspected by Management. Cannot give a 5 star to this place.

Luxurious hotel.

Stayed in August 2022

The daily performances, especially those in the evening for adults, left the feeling of routine, repetition and superficiality. Also, the space for swimming and other water activities has been considerably reduced.

The breakfast and location were good.

Stayed in July 2022

The beach area is dirty and bad administrated. The solar umbrella destroyed, old and too crowded. it looks like 3 star hotel. My sunrise view was over restaurant’s garbage and dogs. The parking needs to facilitate better entries to avoid jumping the side walks. Overall is a 4 star hotel not a 5 star!

The rooms were clean and nice.

Stayed in July 2022

Acctualy provide room with Partial sea view and opened balcony as selected and paid Heat the pool/ repair broken stair in the indoor pool where the water was shallow Have parkign spots for people with disabilities.

Pros: We booked Junior Suite with partial sea view - the room was large and had a couch, the bed very confortable and besides the normal light had also blue LED that was very nice in the evening. We had a kettle in our room and there was free natural and sparkling water and also coffee all day. Breakfast and dinner was included and was very good, but the same every day. The hotel has a private beach with free beds and towels. Cons: The air conditioning was making a strange sound during the night even when off. Parking was small and spots were very difficult to find. All pools at the resort had VERY COLD water and this was not that great for kids. There was no sea view even if we paid for it - the balcony was fully closed, above the restarurant. The experience was wonderful!

Stayed in July 2022

worst interior design, closed balcony

comfortable bed, clean

Stayed in May 2022

The staff seemed alwyas bothered when I asked them something... no one was wearing a mask in this hotel, not even in closed spaces, despite all signs mentioning mandatory mask wearing on the premises. No one at the reception, no one in the restaurant at breakfast, not even the restaurant staff bringing the food (it was a buffet breakfast). I didn't like that for a 5* hotel we served breakfast at the neighboring hotel, Phoenicia Resort, which was a 4* hotel and the food wasn't tasty at wall, nor the coffee or juices. The person at the reception told us at check-in that the hotel restaurant is closing (too bad that we visited the hotel at the end of the season, but I wonder why they still accept guests and don't lower prices, but still argue that it's the end of the season...) but the chef and the kitchen staff will still prepare breakfast for us, even if we serve the meal at the neighboring hotel. What a lie! We've stayed at the neighboring hotel for 4 nights before, always disappointed by the breakfast and we could notice that nothing was different. Crowded, very crowded, we jus felt at a cheap high-way hotel We especially disliked that fact the we saw a dead mouse in the children's pool. A lady overseeing the pool tried to call someone but a kid ended up getting the mouse out with one of his sand shovels. There was no public anouncement about it, luckily we werw there to witness it and I didn't allow my son to get in the pool after that incident. We never saw anyone taking samples from the pool water, so the whole thing was kind of hidden from the tourits' ears. And we're talking about children's pool here- Phoenicia Royal doesn't even have a children's pool, but we were able to use the facilities of the nearby Phoenicia Resort hotel, a 4* hotel, which has kids pools (of course, no heated water in the kids' pool...)

The location and the furniture inside the room and the Rituals toiletteries

Stayed in September 2021

The smoke coming from the restaurant was all over the place (on the terrace, in the rooms if you had the window open, in the restaurant)

Nice accommodation-nice room with great view (sea view). Good food with a lot of choices.

Stayed in August 2021

Cleaning only at 2 PM when the child was sleeping, so only one cleaning of the room in 5 days and then it was made partially even we were not in the room. Breakfast was not that good. Too much oil and low quality products. No hair drier in the room.

Size of the room Bed was confortable Coffee and water on each floor.

Stayed in July 2021

One of the worst hotel experience we’ve been. Awful restaurant, terrible low quality food. There is no even hotel bar that you can enjoy your moment. Parking lot is not enough. Dinner is overpriced doesnt deserve its price. Not recommend

Location was good, room was quite large

Stayed in June 2024

This is not a 5* hotel!!!

Stayed in June 2024

High class services, real FIVE STARS resort ! The entertainment was excellent !

Stayed in August 2023

The hotel is awfully dirty, with poor service, completely outdated and messy design, badly smelling showers/toilets, leaking showers.

Stayed in August 2023

The bed was too rigid

Almost everything

Stayed in June 2023

very dirty

in desperate need of urgent complete refurbishment

Stayed in September 2022

Excellent

Stayed in August 2022

everithing was nice

Stayed in August 2022

big luxurious rooms, a lot of pools and entertainment for.kids. 5*food and 50 m away from the seaside!

Stayed in August 2022

Disastrous. They should have 2 or 3 stars!

Nothing

Stayed in July 2022

The stay is great, the hotel has swimming pools for all ages and a wonderful pool with water games and a nearby beach, cleaning 24/7, everything is very clean, the room is very big until we added a bed for my second son and they had a small room with their own TV, all the furnishings are expensive and wonderful, and the food Wonderful variety, especially if you have children, they have a variety of options, daily parties, and everyone is cooperative, you do not need to go outside the complex, they also have shops for all sea games (in case you forgot to buy toys for your children), there is also a pharmacy, it was a great stay and for sure we will come once other

Stayed in July 2022

a good 3 stars hotel undercover as a 5 star: 1.the building needs urgent care 2.staff if mostly formed from youngsters. Congrats for that, but you cannot leave them alone and expect guests to be happy. 3.Sauna did not work for 5 straight days 4.Fresh food, properly cooked but far from something special. The desert section is a joke. 5. Pool bar with only one 17 y old barman, same music, sometimes blasting, sometimes very low.

Great looking room. Sea view suite

Stayed in June 2022