Reception was very unfriendly, neglected and misleads us.Staff was talking to each other and made us wait too long. Restaurant was opened in the evening but nobody to ask for anything- in fact no staff of any kind at 9.30 pm.

SPA was not bad, but not maintained well.

Stayed in September 2023

Everything is stuck in a bygone era, the place actually reminded me of my childhood 30 years ago in Communist Romania 😑 old & crusty furniture, horrible food & little to no customer experience. The spa line was busy for 3 days before our arrival, as well as no response to our email so we couldn't book spa treatments in advance, nor could we get a spot at check in. Our door could not close so they sent up 2 locksmiths who had to buy spare parts & replace the whole hinge system - this took over 1 hour and a half, time taken out of our holiday to serve as the locksmith's keeper (they couldn't offer us a replacement room as the hotel was fully booked). Hot water did not run at certain intervals (eg around 4-5 PM). Once at the restaurant, we ordered from the a la carte menu (btw 90% of the items on the menu are kept frozen or canned, there's nothing fresh) & from their Menu of the Day - the food came cold and tasteless, their coffee was rust broth, we told the waitress she need not bother with the last plate but she brought it to the table anyways and did not even take it off the bill although we left without even touching it. By the end of our stay, we complained to the front desk and they offered us a 15% discount on our next stay, we wanted basic comfort on the day not a second chance to be disappointed - absolutely no proactivity and foresight, contempt for their guests, no knowledge over hospitality and no standards in business whatsoever. A definite disgrace.

Front desk staff were really nice & helpful - the only ones who actually smiled at us

Stayed in August 2023

Some of the saunas were not working, the hot pool was new but looked improvised because of some hose coming out of it. General feel of the hotel: dark and empty in some areas.

Nice views from the balcony. The sulphur bath is great.

Stayed in May 2023

The fact that there is no way to get a drink after 10pm, as everything is shut down. For a resort, it's shameful to not have bar staff until midnight or something. All we wanted is a couple of glasses of wine to enjoy as we were closing our day.

The staff, the view and the food.

Stayed in August 2023

Extremely expensive for what it offers. Looks like you stepped into a hotel from the 80s or 90s - has not been renovated for a very long time, dark, sad-looking rooms, old and small bathrooms, elevators don't work well. Very difficult to navigate for a disabled person. Despite the extremely expensive rooms, you have to pay for EVERYTHING extra in the spa. Procedures and massages are also extremely expensive. Also, you have a mini-bar in each room with very cheap products for which you have to pay much over the market value. Basically, would not come back. After the visit, you almost feel like you have been robbed of your money.

Very friendly staff and very good food.

Stayed in July 2023

Had Breakfast and lunch included. Coffee and juice are available only at breakfast. If you are "late" you might not have all the options for food available ONLY if you ask the staff to bring them out. Broken toilet (still functional tho). Spa was ok, just needed some additional signs about what areas are restricted, where are the bathrooms, how to operate certain saunas, etc The elevators were always full, and would skip your floor. Better programing for these would enhance the experience. The stairwell would be a second option, but it looked like it wasn't cared for in 30 years, with broken stairs, rusty handrail and broken glass. The exterior sidewalks and paths could use some repairs, since they have potholes, cracks; a lot of weeds instead of planned out gardening.

Plenty of options to choose from at breakfast and dinner Different options for indoor/outdoor pools and saunas Awesome view

Stayed in June 2023

struggled with the parking the water in the pool was cold and there were cockroaches in the rooms

great location

Stayed in November 2022

Slow and just a few escalators for a lot of building

Have a pool steaming room and sauna

Stayed in August 2022

They wrote on the internet that there was a pool with thermal water. Which does not exist. Tourists coming from very long distance for the thermal water were furious.

Breakfast was average. Location - is good.

Stayed in June 2022

So many small, annoying things like: 1. The room (7/10) - door could only be open with a kick - key-card holder in the wall useless (lights stayed on with or without the card) but randomly beeping at times - noisy fan in the bathroom, connected to the light switch, so you can't skip it - no info-sheet in the room with wifi password, spa / restaurant opening hours etc. For every little info you need to go to reception - want to call from the room? on the phone there are numbers for reception, spa reception or the manager. They don't work. When asked, the reception will tell you just dial 0 (not the no written on the phone) - no "Do not disturb" sign available, room service will just knock (not hear your response) and enter - repeated power cuts (and beeps) - various noises from around the hotel: mechanic banging a pipe, lawnmower, loud music from the neighboring pool or town fest - open the balcony door early in the morning and instead of fresh mountain air you'll get the smell of freshly fried scrambled eggs and sausages 2. The restaurant (7/10) - same food at the buffet every day, no variety and not many options for a healthy diet - for lunch or dinner you cannot order a la carte, you can take the menu of the day (two course meal) or go to reception and ask access to the all you can eat buffet (60 lei) 3. Wellness & Spa (7/10) - to access the sulfurous bath (the main attraction of Herculane), you need to pay 35 lei/20 min, have previous appointments or a visit with the hotel doctor... it's much easier and cheaper to go elsewhere - the music at the outdoor pool is too loud, inappropriate for relaxation (80s & 90's disco, or simply heart-pumping beats), played on a faulty stereo and mixed with the (even louder) music from the neighbor pool (Sara's Sons)

Very nice hotel location on top of the hill, room with a great view over the town, good spa, friendly & helpful staff

Stayed in June 2022

The Hotel needs to be renovated as it’s an old hotel and lots of things needed to be renovated. Parking facility is a bit too small for a hotel so big. The 35 Ron to access the sulphurous bath 🧼 is a joke! it should be free!!!

The Hotel is an old one but offers bathrobes and slippers to access the spa facilities and treatments area. The views from the room are very nice 👌!

Stayed in May 2022

Nu am avut deloc aer conditionat in camera, iar TV-ul nu functiona.

Stayed in May 2022

The size of the rooms How crowded it was The breakfast The behaviour of the staff

The location is nice

Stayed in February 2022

the current renovations lack taste and understanding of the space making it uncomfortable. no parking spaces, nature around the hotel packed with cars of guests. overcrowded restaurant and spa.

the heritage of socialist infrastructure still can be felt through the current renovations. the spa was the best update, clean, modern, although could not accommodate all guests. the position up on the hillside offers great views of the valley.

Stayed in February 2022

No parking, no Internet signal, bathroom no good,food not so good.

The staff and the area.

Stayed in February 2022

the bathroom smeled Like stinky Water, the Bath looked Not clean because of the spots on tiles after repairing. at the breakfast at 9:00 o’clock, We had No forks, Or jars, Or plates, the food was poor, just remains. We Had to Stay in line Waiting to Take coffe Or Tea because the had No cups Or glasses. the explanation was: We run out of them 🙈, you have to wait to wash them😬. what? at the sauna We had to wait their guy to pour Water in the stones to adjust the temperture. 😯

the rooms were warm, and the guys from reception were very nice. also the guys who served at restaurant. the dinner was generous and plently.

Stayed in January 2022

Crowded

Stayed in January 2022

Disorganized!! Even you announced that you come there for SPA , the risk is to be not schedule and they don’t give you the possibility to schedule yourself in advance. Organization an cleanliness in the restaurant are far from a minimum standard. Those things ar barely touch it. Unfortunately , a pearl of antiquity like Herculane was let in a huge collapse.

SPA CENTER with various types of facilities ( pool, sulfur pool, 4 types of saunas, massage, hot pools outside, etc) On a area of 40 km around there are a lot of opportunities to have beautiful trips on mountain . If you are in a low budget period, is a good place for that .

Stayed in January 2022

Staff, rooms, restaurant buffet, not an "a la carte", All restaurants in town closed as well. very old and communist renovations, old furniture. The bathtub just cracked under my feet during the shower and my foot started bleeding. Also during the night (...the only night out of 3) there was a power surge for a couple of hours affecting half of the hotel

There was nothing to like about it. Misleading pictures on site

Stayed in December 2021

Dirty room , dirty towels no cleaning for 3 days

Good location

Stayed in December 2021

Water in the pool was luke warm. Little fountains around were for decoration only - no underwater massage or similar. Pool closed on Mondays.

Standard post socialist hotel. Good hygiene, adequate breakfast with good coffee, friendly staff

Stayed in November 2021

The appartament was leaking water.. And a sink was broken...

The manager called. Us and apologize for the inconvenience... Offered us a meal and give our doughter a teddy bear..

Stayed in September 2021

The lighting in the living room in the apartment was very poor. I will recomand some lamps.

The staff was brilliant. Very friendly and always there to help

Stayed in October 2021

Would be nice to have a kettle in the rooms. And bathroom Vents are very noisy.

Stayed in March 2022

There are no comments available for this review

Stayed in September 2024