“Essentially, they did not want to give me the river view room that I had booked on booking.com. When I checked in, I asked if the room had a river view. They said it was not available. When I said I had booked a river view, they tried for half an hour to give me a room with a river view. Thank you. The room I reserved is the same as the room they gave me. It wasn't the quality but the river view was worth everything, thank you fairmont”
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