The atmosphere and decor

Stayed in September 2023

The bathroom door's hinges were so noisy and one couldn't get to the bathroom during the night without moving the door - so my partner woke up; and vice versa. Location is up up up the hill, so you won't help saving the planet staying at this hotel. Hotel mainly for french people as not much is written in international English.

The staff, the layout of the hotel, the bed and they accept dogs :) Staff nice with pets. The view of Saint Denis was awesome! Nice with the balcony!

Stayed in August 2023

Air condition unit leaked so badly that I had to change rooms. But did receive an upgrade for my inconvenience.

Very nice view from the hotel of the city and ocean. Good facilities (pool, gym, restaurant). Friendly staff.

Stayed in July 2023

Selection of Food for Vegetarians & Vegan

Rooms, View & Staff Courtesy

Stayed in June 2023

Leadership issue (hotel and Mercure as a whole) 1- The staff does not communicate between themselves from a shift to another. For example, you rent a car at the Front Desk in the evening for the following morning but the morning staff cannot find your reservation (after you triple insisting to them to make sure it won't be lost). 2- I brought a plate and a glass of wine to my room. The day after, the cleaning staff left it outside my door but nobody picked it until I left !!!! Never seen that before 3- The hotel is full of flaws. The most liable is the shower floor which is the most slippery I have ever encountered in my life. One day the hotel will have a 2 million$ lawsuit. 4- Also, at 19h30, the dinner is a bit late.

The hotel's location has a nice view but it is far from everything. The room are comfortable but badly design.

Stayed in March 2023

We had requested an airport transfer collection before arrival, which didn't happen until we called again to request once already landed and waiting

Great pool, nice restaurant and bar

Stayed in January 2023

Wonderfully situated hotel, lovely ambience. The view is extrordinary, as if the swimming pool would continue with the Indian ocean, although many kms away. Forthcoming staff. Well organised shuttle service to St Denis city center and airport. Very good breakfast and good restaurant.

Stayed in January 2023

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Stayed in April 2023

there were hair in the bathroom , stains on the wall no mattress cover. we ordered two hot dishes from room service and had ordered one omelet with cheese and specified NO ham. the omelet arrived with ham in it so one plate was getting cold as we were waiting for the omelet to be redone.

it’s location and flexibility regarding early check in

Stayed in December 2022

I am a mauritian they do not treat people like other client for example French and other white skin. They look at you in a different way as if I came form another planet especially the management level and reception even restaurant. Order sandwich for my son 8 years the staff said me will not be able to do it. If am from europe definitely the same has already been provided to guest. Room were fill of rain water ask for cleanliness several times but nothing done. i have to beg again and shout at them at night 21pm then it has been done . Photos will be posted on Trip Advisor shortly . I even received a burn potato chips to eat. I even kill mosquito in room see photo

Nothing went well the staff at the reception ,restaurant all ZERO

Stayed in January 2023

the reception staff

Stayed in January 2023

the rooms are horrible for the amount you pay. it was a downstairs . therefore we couldn’t do anything. last but not least, we we’re kickoff of the room at 11:05. no wayyyyyy

the view from the restaurant and the swimming pool

Stayed in June 2022

My room was in a noisy part of the hotel. The soundproofing of the room leaves much to be desired. Difficult to watch a television program because the stability of the channels was very random.

staff : very good Restaurant : Excellent

Stayed in June 2022

cleanliness - there were stains of “urine” on the toilet…. smell of damp extra beds in the hallway…

Stayed in May 2022

The hotel has still old rooms. prices from the restaurant and breakfast are to high.

the pool was really nice

Stayed in April 2022

The staff were not welcoming, poor quality service from the staff

The location, cleanliness

Stayed in December 2021

The air conditioning was too loud The terrace was very small and very little view. It was imposible to stay because the air conditionner was too noisy

Stayed in November 2021

Location, bedroom is very basic

Swimming pool, nice staff, spacious room

Stayed in April 2022

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Stayed in January 2024

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in May 2023