Urbanização Vila Gaivota 2F - Vale Azinhaga, 8400-276 Ferragudo, Portugal
#39 of 71 hotels in Ferragudo
Guests' ChoiceBased on 4 apartment reviews
8.7Cleanliness
8.3
Comfort
8.5
Location
9.3
Facilities
8.4
Staff
8.2
Value for money
8.3
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Showing 1 – 4
Reviewed: 13 July 2022
Debbiecakes
United StatesThe location is very far from everything, so not a lot of traffic comes around, especially at night. We were told that because of the time we were arriving the key would be placed inside of the unlocked kitchen window for us. When we arrived, the way that the development is set up was very confusing even for the driver. We went back to the messages to see if any other info was given to us. We tried calling the host and the property manager using the numbers that were provided to us, and got no answer. We called probably over 20 times and got no answer at all. We were STRANDED outside with all of our luggage in the cold for the ENTIRE first night. We were not able to get into the apartment until after 7AM the next morning when finally someone walking their dog helped us. Turns out we were lost because the apartment number that the host gave us was not specific. There are apartments in the development with the same exact number. However, there are different phases of the development (which we did not know at the time, nor were we told by the host). The host did not tell us that the apartment was in the phase 2 area of the development or that multiple apartments had the same exact number. We were at the wrong apartment in a different phase and basically looked like we was trying to break into an apartment through the kitchen window. Thankfully the passerby was patient to help and after about an hour of walking all around the development, trying all of the apartments with the same number. To our luck, we finally found the correct one. Even after that whole ordeal, the host Miguel and the property manager Fatima, never once called, emailed, texted, or messaged through booking.com to find out if we had found the apartment. They never even tried to contact us to apologize for the lack of communication and for not specifying exactly which phase number of the development the apartment was in. I have been using booking.com for years and this is by far the worst experience.
Stayed in July 2022
Reviewed: 9 July 2022
Janice
United KingdomThere are no comments available for this review
Stayed in July 2022
Reviewed: 3 August 2021
Manuel
PortugalThere are no comments available for this review
Stayed in August 2021
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