Av. 5 De Outubro 160, Avenidas Novas, 1050-062 Lisbon, Portugal
#218 of 395 hotels in Lisbon
Guests' ChoiceBased on 1398 hotel reviews
8.3Cleanliness
8.9
Comfort
8.8
Location
8.5
Facilities
8.4
Staff
9.0
Value for money
8.2
Free WiFi
8.7
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End of dialog contentReviewed: 29 May 2024
Dr
GermanyEverything was fine.
We arrived late which was no problem. Further the parking unit was free and we could park a little bit longer than check out the next day which was fantastic. Otherwise for one night - we have nothing to complain about.
Stayed in May 2024
Reviewed: 27 May 2024
Adriana
Czech RepublicThe room didn't look like in the photos, the one we got was old and there were only 2 sockets to plug in the phones (none near the bed), bathroom was huge but old, the water took a long time to heat up and the shower head could use a deep clean. The toiletries they give you can last for 3 days, they have a nice size, but they were taking away the used ones and replacing them with new ones every day! So I had to hide them so they didn't put them in the trash when they're almost full. The TV size is a joke, super small and square ... old. There was a weird smell every time we came back to the room after they clean it, but we opened the window and it was gone within minutes.
The rooms are decent, AC was working properly and the bathroom was pretty big (not the room thou), it has pretty much everything you need and it is close to the metro station, a lot of nice restaurants around, you can get to the city center in about 30 min or take an uber/bolt for 17 min but...
Stayed in May 2024
Reviewed: 27 May 2024
Sara
CroatiaThe soundproofing is not the best, we could hear a lot of the noise from outside (it's a nice street, not to busy so it was more or less ok) and from other guests above and around us.
The room was clean, the air conditioning was working very well, you can open the windows as well. There were hardwood floors in the room which we prefer
Stayed in May 2024
Reviewed: 24 May 2024
Fabio
PortugalHelpful staff
Stayed in May 2024
Reviewed: 17 May 2024
Johannes
AustriaThe floor was shabby and the ‚coffee‘ offered in the room not real for a 4* hotel.
Big room
Stayed in May 2024
Reviewed: 11 May 2024
Vlad
United KingdomThe property was advertised as having good soundproofing, but this was simply not the case. On our first night, and you may find this difficult to believe, we overheard a couple above us have sex at 3am (we were woken up to the sound of high heels, and then "adult noises" - in the morning at breakfast it was clear other people had been disturbed by this because... a business man (looking sheepish) and a woman who was clearly from a certain "profession" (looking very smug) showed up mid-morning (he paid for her breakfast at the entrance to the restaurant). We didn't really have an issue with the two individuals, but the claim that the bed rooms are sound proof is categorically not true - you could hear everything. The hotel in our opinion has an obligation to remove this claim. The free water is not topped up during your stay, you're only greeted with a bottle that is then left empty for the rest of your stay. The breakfast is really not very good - the coffee comes from an automated machine that does not use beans (there is a sediment at the bottom of the mug with every option), and there simple isn't that much choice in terms of food. The juice options are all from concentrate. It was advertised as "a very good breakfast" - again, this is categorically not true.
Modern clean decor, knowledgeable and friendly staff, although we did not require too much from them (a couple of days we asked for directions and help getting to the airport at 0300)
Stayed in May 2024
Reviewed: 9 May 2024
Nicole
CanadaYou couldn’t eat there, even a small snack.
Nice property including the rooms.
Stayed in May 2024
Reviewed: 5 May 2024
Marat
AustraliaNo gym facilities and the breakfast room was very crowded. Some issues with cleaning.
The location was great and the room was large with a nice view of the street. Buffet breakfast was ok. Staff very helpful.
Stayed in May 2024
Reviewed: 3 May 2024
Fiona
United KingdomSome basic cutlery would have been useful. Room was unpleasantly warm during quite a cool stay in Lisbon. Ac was needed in the night as a result.
Nice quiet room. Staff very helpful and courteous. Near a main train station (Entrecampos), metro station (Campo Pequeno - the bullring there itself is good for bars and restaurants), Gulbenkian museum and park, and three small supermarkets. We appreciated the microwave and additional sink in the room.
Stayed in April 2024
Reviewed: 2 May 2024
Sally
United StatesRooms outdated. One room had a strange configuration, elongated with unusable space. The location was ok, but required Uber to get around to the more popular places.
Staff were exceptional. Cleanliness. Quiet.
Stayed in April 2024
Reviewed: 30 April 2024
Stephen
South AfricaThe hotel is situated in a quiet part of the city and a 30 mins walk from the main action. This might or might now be a problem. There are a few supermarkets close by and also some restaurants and takeaways.
The bedroom was very comfortable and the music in the room was a great feature which one can turn off if desired.
Stayed in April 2024
Reviewed: 30 April 2024
Mr
ThailandReservation of hotel is not good and very confusing. No good system to check cancellations and rebook again. The hotel ‘s made me in trouble in changing of my reservation and my friends during our staying. Finally hotel staff informed to booking.com that I didn’t check in and had to be paid for cancellation. So I had to contact booking by myself and tried to force hotel to do again and again.
Location and breakfast.
Stayed in March 2024
Reviewed: 29 April 2024
Irene
United Arab EmiratesThe hotel is getting a bit old and needs some renovation.
A nice place to stay at. A perfect location and a quiet neighborhood.
Stayed in April 2024
Reviewed: 27 April 2024
Cynthia
CanadaComfy bed. Big bathroom. Built in radio for music. Got a super last min discount!
Stayed in April 2024
Reviewed: 24 April 2024
Ana
IrelandLimited facilities onsite, but lots of shops and restaurants nearby. The AC was a bit noisy in the room on the 7th.
Friendly and accommodating staff, great location, very clean, good beds, spacious and simple rooms.
Stayed in April 2024
Reviewed: 22 April 2024
Ana
United KingdomNothing is good value for money
The staff and everyone in the hotel were amazing.
Stayed in April 2024
Reviewed: 21 April 2024
Jamie
CanadaLocation /neighbourhois seemed a bit dirty and rundown.
Clean room. Comfortable bed. Nice bathroom. Friendly helpful staff
Stayed in April 2024
Reviewed: 18 April 2024
Dave
United Kingdom45 mins walk from centre but only 5 mins from Metro
Friendly staff
Stayed in April 2024
Reviewed: 12 April 2024
Gabriela
BelgiumNo restaurant in the hotel, only for breakfast. However, they recommended us another restaurant just few hunderts meters further.
Very nice hotel, big rooms, beds very comfy. 10 minutes from airport
Stayed in April 2024
Reviewed: 10 April 2024
Xavi
MexicoFar from city center
Amazing space in the room.
Stayed in March 2024
Reviewed: 9 April 2024
Alake
IrelandNothing really. However, having said that, there's always room for improvement in any business related to service provision. Just to continue to aim for better service due to the nature of competition in hotel business.
Good customer service from staff. Pleasant, appropriate and efficient.
Stayed in March 2024
Reviewed: 3 April 2024
G
NetherlandsBreakfast too expensive for 15 euros per person, nothing very special to justify this price, don’t think it’s worth it
Exactly like the pictures, well decorated and super clean. Very comfortable bed and great shower. Several public transport options available within walking distance (2 to 10 min depending on what you need). Easy and fast checking in and out Room service was great, easy to order, fast and very tasty food Overall a great stay
Stayed in March 2024
Reviewed: 30 March 2024
Carol
CanadaBreakfast was overpriced at 20 euros Hairdryer in 608 did not work well
Comfort and staff Tea and coffee and mini bar
Stayed in March 2024
Reviewed: 28 March 2024
Inna
PolandPersonally prefer separate shower as shower inside a bathtube was not so comfortable but it is small thing:)
Hotel is not far from metro station (one change from the airport) in good district. Personel was very nice and helpful, double bed super comfortable, room was cleaned on daily basis. Breakfast was very good with fruits and vegatables and big variety of sweet pastry (7 am- 10.30 am). 50 euro deposit per room required, returned after check out.
Stayed in March 2024
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