Praça da Figueira, 16, Santa Maria Maior, 1100-241 Lisbon, Portugal
#127 of 400 hotels in Lisbon
Guests' ChoiceBased on 1423 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
9.8
Facilities
8.6
Staff
9.2
Value for money
8.5
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: September 19, 2024
Anneliza
United States of AmericaEverything was exceptional from the decor, the food, location and the service. We stayed for three nights and felt so well cared for by all. I plan on returning to Lisbon just so I can stay at this hotel again. It was amazing. Thank you to the staff for an incredible stay on behalf of my family and especially my parents. You truly spoiled them.
Stayed in September 2024
Reviewed: September 19, 2024
Stroud
United States of AmericaThe restaurant staff was rude to guests on every occasion I was utilizing the dining room. They insisted on some patrons paying in cash and not using credit. Other times they mocked patrons for not understanding the menu, It was weird and completely opposite of the professionalism of the front desk staff.
The location is perfect. The room was beautiful and I loved my view!
Stayed in September 2024
Reviewed: September 18, 2024
Michelle
United KingdomLocation was perfect Clean, staff great when needed them
Stayed in September 2024
Reviewed: September 13, 2024
Waseem
United Arab EmiratesSmall TV , coffee machine not working
The location
Stayed in September 2024
Reviewed: September 12, 2024
Lisa
United States of AmericaSmall cramped room, very dark interior, windows don’t open
Very quiet even though our room was right on the plaza, wonderful helpful staff
Stayed in September 2024
Reviewed: September 5, 2024
Burak
TurkeyThe breakfast could have provided more varied foods.
Stayed in September 2024
Reviewed: September 4, 2024
Emer
United KingdomThe toilets in the lobby area are downstairs and although clean, were poorly lit.
We had five nights in this hotel. It was very different to any hotel we have stayed in before. We loved the decor throughout the hotel, very relaxing, dark colours. The bed was very comfortable with lovely crisp, white linen. Room was cleaned to perfection daily. It was quiet at night.
Stayed in September 2024
Reviewed: August 31, 2024
Anhelina
UkraineIt seems like the idea was to make something posh using some poorly experienced designers team. Everything looks fine but all the light switches, the e-curtains switches, the lift buttons combination — everything is counterintuitive. It took time to get used to manage the space. The hole instead of wc door handle can be dangerous for your fingers. Also you need to call room service in order to open windows. And there's no pool whatsoever, so the spa is basically not included, you just have an in-house facility with paid services.
The hotel is pretty, beds are comfy, everything is clear and the staff is absolutely wonderful. AC works good, the wifi is fine. The location is absolutely worth it.
Stayed in August 2024
Reviewed: August 30, 2024
Leonie
Switzerland- shampoo + conditioner from the hotel provided - very big beautiful room - good breakfast
Stayed in August 2024
Reviewed: August 29, 2024
Edoardo
ItalyA fine hotel in a period building in a central square. Strategic location for both walking and public transport. Amazing staff, courteous and helpful, being in the city centre in a busy area we asked for a room on the upper floors and were easily accommodated. Room large, bright, clean, with mini-bar, excellent wifi and very comfortable bed. Downstairs are nice bar and restaurant. We really enjoyed our stay!
Stayed in August 2024
Reviewed: August 28, 2024
Ny
United KingdomWater was leaking from the shower considerably, but minor point
Location was great and central but also quiet at night. Staff were great
Stayed in August 2024
Reviewed: August 27, 2024
Elissa
United States of AmericaThe curtains in our room for the two windows didn’t work most of the time. It would have been nice if they were functioning properly.
The staff was very kind and the location was amazing. We opted in for the breakfast and that was great, too.
Stayed in August 2024
Reviewed: August 21, 2024
Chen-chi
Taiwanlocation of coffee machine not so convenient to use, it would be nice to have a kettle in the room
convenient location very close to Rossio metro station, helpful staff, good breakfast
Stayed in August 2024
Reviewed: August 19, 2024
Jan
SwitzerlandDesign before function - it is a feature, not a bug. But since one could not sit straight on the toilet due to other furniture...
An interestingly designed hotel. The front desk staff is really helpful no matter what inquiry you place with them. Furthermore, the communication start via WhatsApp even before the Check in. They really made the whole stay superb.
Stayed in August 2024
Reviewed: August 14, 2024
Cordone
ArgentinaIf I have to say something, The pillows 🤣 they were to hard.
Everything! The design of the room, the details, the windows and views. The lobby, the staff is very nice and helpfull, we were delighted with this hotel. Also, great location.
Stayed in August 2024
Reviewed: August 11, 2024
Marcos
CyprusExcellent hotel, in the heart of Lisbon. Very clean, with professional staff and a varied breakfast. Isabel and the team made us feel right at home. Recommended!
Stayed in August 2024
Reviewed: August 9, 2024
Mark
United KingdomThe room was a little cramped, and, perhaps, rather dark, and we had an issue with the air conditioning not working on our first night. Although we were moved for our subsequent nights, it was impossible to move us on that first night.
The location was truly fabulous! The staff were very friendly and helpful. The individual style of decor provided an extra element of enjoyment.
Stayed in August 2024
Reviewed: August 9, 2024
Valerie
IrelandNothing!
Hotel was in a great location. Very comfortable and staff friendly and helpful
Stayed in August 2024
Reviewed: August 5, 2024
Kashara
United KingdomThe breakfast. Only because I saw lots of flies sitting on the cold cuts of meat, so it was hard to choose what to eat. Only ate breakfast once. The orange juice was very tasty and fresh!
Beautiful features. Smelt nice. Calm atmosphere.
Stayed in August 2024
Reviewed: August 4, 2024
Georgios
GermanyThere is nothing really negative. But it would have been great to have wireless connectivity in the fitness room.
Location and Services
Stayed in July 2024
Reviewed: August 4, 2024
Robert
United Arab EmiratesShower was strong but strange configuration with the shower doors that let water all over the floor.
Great decoration, lovely hotel restaurant attached, perfect location for those that struggle to walk up & down hills, flat city Centre area, close to all attractions. Tuk Tuk car park area right opposite hotel to do the tours. Also hop on hop off sight seeing bus stop1 right next to the hotel. Staff were great.
Stayed in August 2024
Reviewed: August 3, 2024
Bojana
SloveniaLocation, very nice , friendly staff.With out no question thay change the room, as AC not working., check out up to 12PM.
Stayed in August 2024
Reviewed: August 3, 2024
Hagit
IsraelBreakfast is OK. Can be better. Some of the electrics dis not work well
The hotel location is great! Close to everything. Although the hotel is on one of the main squares, the rooms are quite.
Stayed in August 2024
Reviewed: July 30, 2024
Lizetta
GreeceOnly a slight smell in the elevator
Location- comfort and staff friendly
Stayed in July 2024
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