The staff were very welcoming and helped us navigate Lisbon, suggested sites, gave us directions and a map, and made a dinner reservation for us. The extras in the room were fantastic. Breakfast was delicious. The nearest trolley stop was just a few hundred feet away, and the metro was a 10 minutes (or less) walk downhill.

Stayed in November 2024

You need to plan ahead the logistics for parking and luggage as it's not accessible for non residents but the staff is incredibly helpful.

The welcome from the staff upon arrival was outstanding. The room was beautiful. such a lovely tray of goodies in our room. Comfortable bed. Quiet room. Fabulous breakfast buffet.

Stayed in November 2024

Nothing to say.

Faboulous in every way. Small hotell, familiar atmosphere, really dedicated staff who took care of everything smooth and quickly and with a smile on their faces. The breakfast lounge really nice and the breakfast menu consisted of everything that we wanted. We would book this hotel again if we return to Lisbon.

Stayed in October 2024

Fantastic hosts, couldn't have been more helpful or welcoming

Stayed in November 2024

Nothing. It was all excellent.

Room was quiet, clean and comfortable. Lots of complimentary gifts on arrival and during the stay. Breakfast was lovely and there was a large choice of options available. Location was also perfect for us.

Stayed in November 2024

We were traveling celebrating our 20 year anniversary in Lisbon. We spent 5 wonderful days here. The cleanliness of the hotel is noteworthy and by being a small property they are able to ensure personalized attention to each guest. Fizz and Samantha's attentiveness in serving a delicious breakfast every morning, Pedro and Alfonso guiding us to restaurants, and shopping areas, as well in assisting us with making last minute reservations to some great restaurants made our stay truly special. The Alfama location was perfect despite bustling crowds. The staff were delightful and helpful, contributing to our overall enjoyment. The staff went above and beyond to accommodate us when checking out very early (4am) for an early flight that they even had a breakfast box waiting to take with us, which was beyond thoughtful. We highly recommend booking this hotel. It's truly worth it, and we would love to return. A big thank you to all the staff for making our anniversary trip so memorable. - A & C

Stayed in September 2024

All good

Very modern with excellent staff in a cool part of the old town

Stayed in October 2024

We loved everything about this place. Breakfast was just standard.

Staff was welcoming, warm, efficient and helpful. Follow through was immediate. Room was luxurious. The most beautiful sink I have ever used. Several elegant and thoughtful bonus touches like fresh fruit and a liquor.

Stayed in October 2024

Small hotel in the center of the Alfama neighborhood - felt safe walking about … Our concierge Joanna was exceptional as was our breakfast and room!

Stayed in October 2024

Well appointed! Loved their breakfast! Loved their friendly staff!

Stayed in October 2024

Everything was above and beyond, including a cake and champagne from the staff no charge for my partners bday. Everything was exceptional, the staff, the rooms the thougfullness of the staff, the designs of the room, Everything!

Stayed in September 2024

We were greeted with the friendliest staff who took care of all our questions and needs. Then when we got to the room we were blown away by all the fun treats and amenities.

Stayed in September 2024

Nothing!

All 4 requirements for an excellent stay were met: the people aka were outstanding, great location, wonderful room and a very good breakfast. Alfama is a must for any visit to Lisboa as the feel on the streets is completely different that the Rossio District.

Stayed in September 2024

There are nicer hotels in Alfama area but this was OK.

In the old part of Alfama. Very local. Staff was pleasant.

Stayed in September 2024

Very well appointed room. The staff was superb!!!!

Stayed in September 2024

The accommodations were superb. The staff was extremely attentive to whatever we asked. The food was amazing! We would highly recommend anyone going to Lisbon to stay here. Thank you for a wonderful stay!

Stayed in September 2024

The staff was exceptional, especially Joanna who went out of her way to help us with any questions we had about Lisbon and even took us on a guided walking tour of the neighborhood- this was over and above our expectations of what a fine hotel normally offers !! She was a delight!

Stayed in September 2024

Loved this place - convenient location if you want to be in Alfama, great breakfast, and great hospitality. Awesome value for the quality of accommodation and service received.

Stayed in August 2024

Nothing comes to mind

What stood out the most was how welcoming and friendly the staff was. I had asked one of the staff members a question about the train from Lisbon to Porto and then a connecting train to Douro Valley. They were able to sit down with me and provide me with a range of options on how I could get to my intended target. They even offered to call the train company to get further clarification on a question (although I didn't take up that offer.) Their service truly goes above and beyond. My girlfriend and I truly fell in love with the location as well. The streets of Alfama are so beautiful and fun to walk. It's also a perfect blend of having options in the evening (food, fado, gelato, wine) without getting rowdy like some of the other popular neighborhoods, such as Bairro Alto. Noise was never an issue at this location. Our room wasn't the largest, but it was still comfortable, had everything we needed and was extremely clean. Our favorite touch was a welcome cocktail provided on the first day. They give you the basic ingredients and instructions and you're able to craft the drink on your own - it was incredibly tasty. The breakfast spread includes a mix of pastries, breads, meats, cheeses and fruits. If you wanted something larger, there was a menu for omelettes, french toast and others as well. Everything we had tasted fresh and delicious. We spent 5 nights at this location and felt like we were able to get the perfect Lisbon experience from here.

Stayed in August 2024

There was not a single thing!

One of the best places I've ever stayed. Tucked away in one of Alfama's picturesque streets, it offers both comfort and a wonderful atmosphere. The service was fantastic—everyone was so friendly and helpful, making us feel truly welcome. The room was lovely, with a really comfortable bed and a great shower. We were pleasantly surprised by the little sweets and drinks left for us with a note—such a nice touch! Breakfast was perfect. I’d love to come back someday. Thank you for a great stay!

Stayed in August 2024

The breakfast buffet was not as good as it was a year ago, but still offered plenty of options.

Excellent hotel. Friendly staff. Very clean and comfortable.

Stayed in August 2024

There was a good choice of food for breakfast every morning, both hot and cold, some cooked to order. One minor point was on our last morning we needed to be up and off early choosing to have a breakfast as soon as they started serving and whilst there were already a few people in the breakfast room they were still setting up and it was all a bit chaotic.

The Staff are extremely helpful and want you to have the best time. We were offered water and a glass of champagne on arrival. We were shown to our room where they explained how everything worked. They offered a free walking tour and help with any recommendations of where to go or what to see. There was also a complimentary mini bar with local produce and instructions to make a local cocktail The room was extremely clean and comfortable with lots of little extras to make your stay enjoyable. They have thought of everything to make your stay the best it can be. The room was decorated with a traditional way with modern touches.

Stayed in August 2024

Occasionally it was noisy outside the hotel room if you left the French doors open.

Breakfast was superb . An incredible choice of hot and cold food. Set you up nicely for a day exploring. The best breakfast we have ever had at a hotel. So cool to be greeted with a glass of champagne on arrival. The hotel rooms are amazing, tastefully furnished, very clean. We loved the cocktail recipe and ingredients left in our room.

Stayed in August 2024

Nothing bad to say!

This place is an absolute 10! The staff is amazing, location is great, short distance from attractions, restaurants, bars and convenience stores. Breakfast is small bus has everything, great que and absolutely delicious! Their detox drink is a must! The welcome details, the willingness to help, the modern atmosphere… you have to stay here. I will not stay anywhere else when going to Lisbon!

Stayed in August 2024