Praça do Comércio 31-34, Santa Maria Maior, 1149-018 Lisbon, Portugal
#64 of 403 hotels in Lisbon
Guests' ChoiceBased on 669 hotel reviews
9.0Cleanliness
9.3
Comfort
9.4
Location
9.8
Facilities
9.0
Staff
9.5
Value for money
8.4
Free WiFi
9.4
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End of dialog contentReviewed: 14 November 2024
Rachael
United StatesGreat location and the included breakfast was wonderful!
Stayed in November 2024
Reviewed: 3 November 2024
Tracey
United StatesThe shower is tiny, but hey its vacation. I also wish is had a place to put makeup bathroom products, I hate living ojt of a suite case. They did have a closer to hang clothes but no counter top to pit daily necessities: vitamins, face creams/deodorant etc.
This property was in a perfect location, right were someone new to Portugal would want to be. The hotel was…eclectic and interesting; you have to see it on person. This is not your standard Embassey Suite/Hilton, it had history and it was stunning on person. The concierge. Were awesome!!! The breakfast was perfect with the friendliest staff!!! The restursmr was also incredible, try their tomahawk steak, one of the best we had in Portugal. You really can't go wrong with this place, trust me, I did the research.
Stayed in November 2024
Reviewed: 31 October 2024
Mark
United StatesMaybe the curtain in the bedroom that had to be closed to use the bathroom! But I have had a few rooms in Europe that were set up similarly.
The location was EXCELLENT! We walked everywhere, to dinners, to our tours, etc. The room was very nice and very quiet.
Stayed in October 2024
Reviewed: 31 October 2024
Nicola
United KingdomExcellent location, staff were exceptionally helpful and welcoming. Breakfast was great - wide choice of buffet items and the al carte pancakes were fab. The room was compact but had everything we needed. The super king size bed was very comfortable.
Stayed in October 2024
Reviewed: 28 October 2024
Wright
United StatesNothing it was great!
Great breakfasts, location, and super helpful staff
Stayed in October 2024
Reviewed: 23 October 2024
Hartmut
United StatesWe didn’t have enough time
Location, cleanliness, staff,
Stayed in October 2024
Reviewed: 22 October 2024
David
United StatesWe have traveled for more than 30 years, this is the most friendly and helpful staff in the world! We are coming back and bringing friends!
Stayed in October 2024
Reviewed: 22 October 2024
David
United KingdomVery small spa, which was only really useable for two people at a time.
Location was excellent. The room although on the smaller side was spotlessly clean with a very comfortable bed. The welcome gift of a handpainted tile was much appreciated. Excellent breakfast with attentive, pleasant staff.
Stayed in October 2024
Reviewed: 19 October 2024
Renate
AustriaRoom was quite small for the price but the location and friendly staff compensated this
Great location and very helpful staff
Stayed in October 2024
Reviewed: 14 October 2024
Lindsey
IrelandI have no complaints
Breakfast was lovely, perfect selection of everything from continental to hot food. Elegant setting with attentive staff.
Stayed in October 2024
Reviewed: 13 October 2024
Jose
ColombiaRIB restaurant within the hotel were rude, didn’t even let us, me and my wife, sit at the bar, even though they were enpty tables. Told us we needed reservations!!! This is wrong with hotel guests in every way
Location, room, cleanliness
Stayed in October 2024
Reviewed: 12 October 2024
Lucia
CanadaGreat location
Stayed in October 2024
Reviewed: 2 October 2024
Nathan
United KingdomPrice
Location, breakfast and staff all wonderful
Stayed in September 2024
Reviewed: 29 September 2024
Nooshin
United StatesAll lovely
Absolutely brilliant. Nothing less than that. Service, food, staff, room, description, location. Absolutely 10/10. Nothing nothing nothing less than 10.
Stayed in September 2024
Reviewed: 25 September 2024
Gerard
United KingdomGym area was poor. Roof Terrace wasn't great. Wifi was abysmal.
Reception area and cleanliness of the hotel were tremendous. The food and the restaurant options were exceptional. The location was excellent. The staff were of the highest calibre.
Stayed in August 2024
Reviewed: 22 September 2024
Ronald
United StatesElevator did not work most of the 4 days there. No parking available
Attentive staff
Stayed in September 2024
Reviewed: 16 September 2024
Rosemarie
United StatesThere was nothing we didn’t like about the hotel.
The hotel’s location was great! Our room was spacious and extremely comfortable and the breakfast was absolutely delicious!
Stayed in September 2024
Reviewed: 7 September 2024
Christine
United StatesCant think of anything!
The location and the service from the front desk to the breakfast to the turn down service to the bar was excellent!! Every one was so attentive, friendly and wanting to help make our stay incredible! We loved!
Stayed in September 2024
Reviewed: 7 September 2024
John
United StatesLocation with the historical site. All types of transportation available Restaurants and pastry shops at every corner
Stayed in September 2024
Reviewed: 3 September 2024
Stephen
United KingdomA/C was a little ineffective but not such that it caused problems, stairs down to bathroom a bit of a challenge in the dark, would get different room on another stay.
Very comfortable rooms, helpful and friendly staff, great location, historic building well cared for.
Stayed in August 2024
Reviewed: 3 September 2024
Cfpk1985
IrelandThe swimming pool was very small.
The staff was very helpful and attentive to us upon arrival. The room and bed were comfy. The location was ideal and close to all amenities.
Stayed in August 2024
Reviewed: 29 August 2024
Preeta
United StatesThere was really nothing we felt that needed improvement!
Love everything about this hotel . It has set the bar very high for future trips. Wish there was a Pestana hotel in every country that is on my list.. the staff was amazing.. I can't remember all the names, but Tuna was among the highly exceptional staff members that made our trip memorable!
Stayed in August 2024
Reviewed: 27 August 2024
Myrna
CanadaWe cautioned the hotel while we were there that there needs to be a grab bar in the shower/tub. They did bring a slip proof mat which worked well but a hand grab bar would ensure a safer bath or shower.
We loved everything, breakfast, our room, location and staff, everything made for a wonderful holiday.
Stayed in August 2024
Reviewed: 20 August 2024
Hd
KenyaBeds were not so comfortable
The indoor pool and breakfast
Stayed in August 2024
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