Beautiful location

Stayed in June 2024

Nothing

We arrived late evening had a light meal in the bar and left early the next day to catch the ferry so did.did not have time to experience the hotel much.

Stayed in June 2024

4 nights out of 8 did not sleep due to horrible music if you can call it that (thump thump thump) This went on from 11pm until 4am which spoilt our holiday which to us is unacceptable We asked to change rooms and the guy said you will still hear it

Breakfast was good plenty of choice Location was in a good position near to town Room good and plenty of storage but could do with a refurb

Stayed in June 2024

I only have one complaint: Breakfast (quality (juices were not fresh), variety (each day it was exactly the same and choices of e.g. cheese (3), meat(3) and yoghurt(1) were very limited), cleanliness (counters often looked messy), availability (often ran into empty pots with 1 kind of yoghurt),...) was average to poor for this type of hotel.

Location, staff, free wifi, room, bed, walking around the facility, etc were all good to excellent.

Stayed in June 2024

The rooms do need refurbishing - scratches on furniture, stains on carpet and a big tear in the curtains. Also, it would have been nice to have had the bottle of water replenished rather than supplied just on arrival. This is nothing to do with the hotel, but the manners of some of the guests left a lot to be desired. For example, many on loud video calls and lying fully out on the outdoor bar furniture where people sit, some even with their feet on tables and we also noticed a guest on video call laying fully out on an indoor sofa, not what you expect in a five star hotel.

On arrival at 14.30, we were greeted by a very friendly receptionist who allocated our rooms immediately. The public areas and pool & gardens were kept immaculately and were very inviting. Contrary to other reviews we found the breakfast to be absolutely fine with plenty of fresh fruit, lovely rolls and good strong coffee etc. The reception staff were all friendly and helpful. We had a leak in our bathroom which we reported to the house-keeping staff. This was dealt with very promptly. We enjoyed our stay at this hotel.

Stayed in June 2024

Decor was outdated and bathroom had a bit of grout cleaning needed

Incredible view and outlook. Pool and garden area was stunning. Rooms were nice and comfortable with a good little balcony. Easy stroll into centre of Funchal. Parking available for 15 euro a day

Stayed in June 2024

The hotel rooms are in desperate need of refurbishment, mouldy bathrooms,old furniture ,dirty walls. Not what you’d expect from a 5 star hotel.

The stunning pool area and view over Funchal. Breakfast was good and plentiful.

Stayed in June 2024

Pricy parking fee of €15. Hotel only has 4 free spots available.

I wish I had more time in Funchal to stay and enjoy all the amenities hotel offers. Both pools (Roof Top/Infinity) are phenomenal and full buffet breakfast including omelette station.

Stayed in June 2024

We were awaken most days by the sound of doors or people talking in the corridor, our room’s door didn’t insulate the sound at all. The room was really nice but it was not cleaned well every day, we could tell that some days it was not hoovered, tissues weren’t refilled, room service dishes weren’t taken away. The towels were only changed on the first day. The jacuzzi was very cold. The hotel parking was super expensive (15€ for 24h) vs the nearby casino at 9€ per day.

Good amenities (pools, restaurants, games area) The location was perfect for us to either explore the city centre or drive off to see other cities. Reception staff was helpful. Early breakfast provided which was very helpful when we wanted to head off on an early hike

Stayed in June 2024

That we didn’t have a kettle No robe or slippers

Lots of open space to experience the view. Breakfast was good, the spa excellent.

Stayed in June 2024

Older room and bed

Great facilities. Rooftop pool for +16 only, great pool and sauna in floor -2. Nice breakfast with local pastries

Stayed in June 2024

Outdated rooms.

Excellent location. Pleasant and helpful staff.

Stayed in May 2024

Construction was going on while we were at the pool and dust was blowing on us and our food. Lots of noise from crane and drilling.

It was close to downtown and clean

Stayed in May 2024

the rooms have paper thin walls and i heard the conversations from the family next door.... all night

the selection was excellent

Stayed in May 2024

The breakfast didn't have much option, you'd think for a 5 star hotel you'd have a variety of different food. Was not bad, but could be better. Also for the price you're paying per night, the guests should have free parking, but you don't. It's 15€ a day, so you have to find a place to park your car and for such busy roads It's not easy.

Stayed in May 2024

gOOD LOCATION

Stayed in April 2024

The parking machine wasn’t always working

Breakfast was amazing.

Stayed in April 2024

No coffee machine in the room.

The breakfast was fantastic with huge variety.

Stayed in May 2024

The hotel was lovely, great facilities the pools were beautiful and usually very quiet a lovely place to relax. The location was perfect once we were there we always walked around Funchal everything was in walking distance except for when doing day trips we just got picked up from the hotel! Breakfast was also great so much choice and available until 11am was lovely for the relaxed mornings!

Stayed in May 2024

Water in room only offered the first day.

Location was perfect and staff very friendly.

Stayed in April 2024

not enough space in the bathroom, elewator to slow , reception not orginaise,

nice breakfast , localisation good, a lot of space in the hotel,

Stayed in April 2024

Dinners! Unfortunately the food was often lukewarm/cold, there were no clear signs on what it contains (not ideal for a vegetarian) and there were few options or uninspired meals. I wish we ate outside instead. There were a couple of evenings when food was tasty but I mostly felt disappointed. Pool water temperature - way too cold for my taste. At least the spa indoor pool could be warmer but even this one is freezing cold. Some facilities could be renovated/updated - like the spa area.

The location is great, the hotel is situated very close to the centre of the city - works well for walks and next to the sea with amazing views. However, for those who are light sleepers staying in a room facing marina might be difficult at times. On Fridays a ferry comes in around 1 am and there is a super loud engine sound on for quite a bit - it woke me up. But for anyone who is not a light sleeper, I imagine that will not be an issue. Casino-facing rooms could also be challenging as those leaving the casino in the early morning tend to be loud - my parents were woken in the middle of several nights.

Stayed in April 2024

Both washbasins in bathroom (room 511) would NOT retain water to wash, or shave. Both basins emptied as fast as the tap was running - with plug in down position!

Superb location. Great sense of space and airiness. Wonderful decor , beautiful flooring throughout with no high steps. Choice of places to relax as there were lots of comfortable chairs and sunloungers . Great variety of food and beverages available for breakfast.

Stayed in April 2024

Would have liked tea an coffee making in room

Near town lovely swimming facilities Nice friedly staff and nice breakfast

Stayed in April 2024